SMG - Service Management Group

Sales Development Rep

• Source new sales opportunities through targeted outbound calling, email, social outreach, networking, and lead follow-up to generate qualified interest.
• Partner with sales leaders to identify named accounts and prioritize outbound prospecting against the right buyers and opportunities.
• Research target organizations to understand structure, buyer roles, pain points, timing, program needs, and competitive landscape.
• Generate at least 8 qualified discovery meetings per month and hand them off effectively to Sales Executives for opportunity development.

Sales Development Representative

Content Marketing Manager

• Draft, write, and edit both AI-generated and original content across digital formats, applying strong storytelling principles to ensure clarity, engagement, and alignment with campaign goals.
• Translate marketing briefs and strategic direction into clear, compelling written content across digital channels.
• Build, review and refine AI outputs for tone, consistency, and effectiveness, ensuring all content meets brand and quality expectations.
• Track content performance metrics and use insights to steer future strategy and improve results.
• Stay ahead of the game on platform trends and AI tools, applying best practices to enhance workflow efficiency and content quality.
• Collaborate with Marketing team members to support campaign messaging, content planning, and execution timelines.
• Identify opportunities to improve content processes and suggest enhancements to AI prompts and systems.
• Sharing latest AI trends and supporting the team in AI best practice.

Marketing Content Specialist, AI-enabled

Product Manager

• Own the domain roadmap with a clear point of view on what to solve and why, connecting client impact and SMG's goals into a prioritized, outcomes-driven plan.
• Leverages data to inform roadmap decisions, identify opportunities, and communicate prioritization rationale clearly to stakeholders.
• Break complex problems into MVPs and now, next, later sequencing that delivers early value and continued progression over time.
• Champion data as a product and understands how to make complex data actionable for clients.
• Define the success metrics that matter and use them to guide iteration and demonstrate value.
• Lead discovery through client interviews, usability tests, and behavioral analytics to surface validated problems worth solving.
• Produce clear epics, requirements, and user stories that give Engineering, Design, and Data Science the context they need to deliver with quality and minimal rework.

Sales Development Representative

Marketing Content Specialist, AI-enabled

Product Manager – Data Foundation, Integrations