SMG - Service Management Group

Full-stack Engineer

• Design, build, and maintain scalable APIs and high-quality web applications using React, Next.js, and modern frontend tooling.
• Build and integrate frontend applications with backend services and databases, including SQL and Snowflake, to deliver data-driven features.
• Design and maintain scalable APIs and cloud-native services on Azure.
• Champion CI/CD, automated testing, and trunk-based development to support reliable releases.
• Lead and contribute to technical design discussions, code reviews, and engineering standards.
• Partner with product and design to turn real-world requirements into production-ready solutions.
• Identify opportunities to improve performance, scalability, and reliability across the platform.
• Mentor engineers and contribute to a strong learning culture.

Senior Software Engineer – Fullstack

Product Manager

• Own the domain roadmap with a clear point of view on what to solve and why, connecting client impact and SMG's goals into a prioritized, outcomes-driven plan.
• Prioritize with transparency: decide what gets built and when and communicate the reasoning and trade-offs clearly to stakeholders.
• Break complex problems into MVPs and now, next, later sequencing that delivers early value and continued progression over time.
• Champion data as a product and understands how to make complex data actionable for clients
• Technical thought partner who understands how data moves from source through ingestion, transformation, governance, and consumption.
• Define the success metrics that matter and use them to guide iteration and demonstrate value.
• Leverage AI and machine learning solutions, including generative AI, predictive modeling, and agentic workflows, to creatively solve real client problems.
• Lead discovery through client interviews, usability tests, and behavioral analytics to surface validated problems worth solving.
• Stay sharp on the competitive landscape and industry trends to pressure-test roadmap assumptions and spot emerging opportunities.
• Partner with Customer Success and Sales to keep the voice of the customer as a continuous input into what the team builds.
• Balance delivery across bugs, incremental enhancements, and net-new capabilities while staying aligned with peer Product Managers on sequencing and cross-domain dependencies.
• Collaborate with Marketing, Customer Success, and Sales to ensure release readiness and drive adoption of new capabilities.

Sales Development Rep

• Source new sales opportunities through targeted outbound calling, email, social outreach, networking, and lead follow-up to generate qualified interest.
• Partner with sales leaders to identify named accounts and prioritize outbound prospecting against the right buyers and opportunities.
• Research target organizations to understand structure, buyer roles, pain points, timing, program needs, and competitive landscape.
• Generate at least 8 qualified discovery meetings per month and hand them off effectively to Sales Executives for opportunity development.

Senior Software Engineer – Fullstack

Product Manager

Sales Development Representative