Product Manager

SMG - Service Management Group

Product Manager leading SMG's Ignite platform by translating product vision into outcomes-driven roadmap. Collaborating with Engineering, Design, and cross-functional teams to deliver value to clients.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the domain roadmap with a clear point of view on what to solve and why, connecting client impact and SMG's goals into a prioritized, outcomes-driven plan.
Prioritize with transparency: decide what gets built and when and communicate the reasoning and trade-offs clearly to stakeholders.
Break complex problems into MVPs and now, next, later sequencing that delivers early value and continued progression over time.
Champion data as a product and understands how to make complex data actionable for clients
Technical thought partner who understands how data moves from source through ingestion, transformation, governance, and consumption.
Define the success metrics that matter and use them to guide iteration and demonstrate value.
Leverage AI and machine learning solutions, including generative AI, predictive modeling, and agentic workflows, to creatively solve real client problems.
Lead discovery through client interviews, usability tests, and behavioral analytics to surface validated problems worth solving.
Stay sharp on the competitive landscape and industry trends to pressure-test roadmap assumptions and spot emerging opportunities.
Partner with Customer Success and Sales to keep the voice of the customer as a continuous input into what the team builds.
Balance delivery across bugs, incremental enhancements, and net-new capabilities while staying aligned with peer Product Managers on sequencing and cross-domain dependencies.
Collaborate with Marketing, Customer Success, and Sales to ensure release readiness and drive adoption of new capabilities.

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience required.
3+ years’ product management experience in a SaaS or technology environment.
Experience owning data-rich or insight-driven products, such as analytics platforms, reporting tools, or AI powered applications, is strongly preferred.

Benefits

Comp & perks

proactivity and adaptability
continuous improvement
employee inclusion
diversity and equity
employee respect and acknowledgement

ATS Keywords

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Hard Skills & Tools

Product Roadmap DevelopmentData GovernancePredictive ModelingUsability TestingBehavioral AnalyticsMVP DevelopmentSuccess Metrics DefinitionGenerative AIInsight-Driven Product OwnershipIncremental Enhancements

Soft Skills

CollaborationTransparencyProblem-SolvingClient AdvocacyCommunication