VerbundVolksbank OWL eG

Customer Support

• You are the first point of contact for customers and prospects — by phone, email or chat
• With your solution-oriented approach, you answer questions about our products and digital offerings
• You assist customers in using our banking tools (e.g., apps, online banking, transaction and payment solutions)
• Using your sales instincts, you identify cues in customer conversations and recommend appropriate solutions
• You support our advisors by scheduling appointments

Customer Service Representative, Career Changer

Counselor

• Ganzheitliche und partnerschaftliche Beratung deiner zugeordneten Gewerbe- und Freiberuflerkunden – mit Blick auf nachhaltige und langfristige Geschäftsbeziehungen.
• Nutzung unseres gesamten Produkt- und Leistungsangebots sowie frühzeitige Erkennung weiterer Beratungsbedarfe in enger Zusammenarbeit mit unseren Spezialisten.
• Aktive Umsetzung unserer strategischen Marktbearbeitungsmaßnahmen im Kundengeschäft.
• Entwicklung innovativer Ideen zur gezielten Ausschöpfung von Marktpotenzialen und zur Weiterentwicklung deines Kundenportfolios.
• Sichtbare Positionierung als regionaler Netzwerker und Repräsentant unserer Bank.
• Vertrauensvolle und enge Zusammenarbeit mit unseren Kompetenzteams sowie Verbundpartnern zur optimalen Betreuung deiner Kunden.

Berater Gewerbe, m/w/d

Manager

• Conduct in-depth economic analyses for existing and prospective holdings and actively support equity acquisitions
• Provide commercial guidance and support to the management teams of subsidiaries and sub-subsidiaries on strategic direction, business model optimization and implementation of growth strategies
• Analyze, comment on, and prepare follow-up work for shareholders' meetings
• Monitor and evaluate the financial performance of subsidiaries, sub-subsidiaries and equity investments, including regular analysis of key performance indicators, business plans and forecasts
• Actively contribute to the continuous development and regular review of the participation/investment strategy

Investment Manager

• Assist and support customers in using the digital service offerings
• Respond to customer inquiries
• Support customer advisors
• Identify customer needs
• Proactively engage customers on advisory topics
• Arrange appointments for customer advisors in branch operations

Customer Service, Career Changer

Financial Planning and Analysis

• Advising the Executive Board on strategic and operational issues as well as on the further development of the business and risk strategy
• Developing practical management initiatives and robust recommendations for action—with analytical depth and strategic foresight
• Ensuring compliance with regulatory requirements and further developing risk-bearing capacity and quantification models
• Providing business and corporate law support for subsidiaries and investments
• Co-responsibility for planning and managing the annual planning process

Deputy Head of Finance – Risk Control

• Holistic advisory: Develop tailored financial solutions in cooperation with our internal specialists
• Financing and risk expertise: Prepare and evaluate complex financing structures from a commercial and risk-oriented perspective
• Representation: Act as a competent point of contact within the regional business community and build long-term partnerships
• Co-creation: Work closely with executives and the board to further develop corporate client advisory services

Corporate Client Advisor – Business Clients

• Holistic advisory: As the primary contact for your clients, you develop tailored financial solutions together with our internal specialists.
• Financing and risk expertise: You prepare and evaluate complex financing structures and credit commitments from both a commercial and risk-oriented perspective.
• Representation: You represent our Volksbank as a trusted contact within the regional business community and build long-term partnerships.
• Shaping and development: You work closely with managers and the executive board, contributing your ideas to the ongoing development of our corporate client advisory services.

Corporate Client Advisor – Business Customers

Human Resources

• Design, implementation and ongoing development of employee and leadership development and training initiatives.
• Management and further development of qualification programs, talent and succession concepts.
• Advising managers on individual employee and team development matters.
• Organizing, facilitating and evaluating trainings, workshops and development formats (in-person & digital).
• Identifying development needs and deriving appropriate measures.
• Collaborating with external training and education partners.

HR Development Specialist – HR Development

Sales

• Further development of the Customer Center with a particular focus on expanding sales, on-site processes and operations
• Joint responsibility with the Head of Department for the content-related and conceptual development of the digital and digital-personal service offering in line with the bank’s omnichannel positioning
• Line management of assigned teams
• Monitor current trends and developments to align the function with strategic objectives
• Responsibility for achieving availability, efficiency and performance targets and for ensuring the assigned teams meet quality standards
• Cross-team subject-matter responsibility and point of contact for selected thematic priorities
• Initiation and execution of projects

Deputy Head – Media Sales

• Create a positive on-site customer experience: accompany and support customers in using our digital service offerings
• Serve as the first point of contact for answering customers' questions on-site
• Support customer advisors
• Identify customer needs and forward signals to team members and specialists
• Proactively engage customers on advisory topics
• Schedule appointments for customer advisors in the branch
• As an expert in telephone customer service: first point of contact for customers by phone, email, or chat
• Resolve inquiries about our products and digital offerings
• Assist customers in using our banking tools (e.g., apps, online banking, payment and transaction solutions)
• Detect cues during customer conversations and recommend appropriate solutions

• You advise high-net-worth private clients as well as entrepreneurs in their personal capacity across all financial needs, taking into account each client’s individual goals, wishes and circumstances.
• You develop tailored strategies and solutions in the areas of investment management, wealth structuring, retirement planning, financing and liquidity management.
• You acquire high-quality new clients and strengthen our network within the regional affluent private client segment.
• You actively involve specialists and utilize the full breadth of our services and product offerings in the private client business to develop holistic solutions.
• You act as a professional point of contact for our bank in the regional market, build sustainable relationships and reinforce our position in Private Banking.

Private Banking Advisor – m/f/d

Controller

• Strategic planning: Contribute to key-figure and capital planning as well as to the monthly profit forecast.
• Controlling & steering: Perform contribution margin calculations at the individual-transaction, profit-center and bank-wide levels.
• Risk controlling: Measure and monitor credit, market and other risks that are relevant for steering the overall bank.
• Reporting: Prepare the risk report and other managerial financial analyses and evaluations.
• Decision papers: Derive measures for earnings and risk management and prepare materials for the Management Board, the Investment Committee and the Credit Risk Committee.
• Equity participations controlling: Regular analysis and monitoring of associated companies and subsidiaries.
• Further development: Contribute to the optimization of methods, processes and systems in controlling and risk management.

Controller – Risk Controlling

• In dieser verantwortungsvollen Position unterstützt du maßgeblich die strategische Ausrichtung und operative Steuerung des Bereichs Finanzen und Risikosteuerung.
• Zu deinen Kernaufgaben zählen: Beratung des Vorstands in strategischen und operativen Fragestellungen sowie bei der Weiterentwicklung der Geschäfts- und Risikostrategie
• Entwicklung von praxisnahen Steuerungsimpulsen und belastbaren Handlungsempfehlungen – mit analytischer Tiefe und strategischem Weitblick
• Sicherstellung der Einhaltung aufsichtsrechtlicher Anforderungen und Weiterentwicklung von Risikotragfähigkeits- sowie Quantifizierungsmodellen
• Betriebswirtschaftliche und gesellschaftsrechtliche Betreuung von Tochtergesellschaften und Beteiligungen
• Mitverantwortung für die Planung und Steuerung des jährlichen Planungsprozesses

Stellv. Bereichsleiter Finanzen – Risikosteuerung

Analyst

• Responsibility for the bank-wide data quality concept and reporting
• Creation and visualization of data analyses with Tableau to support management decisions
• Analysis and optimization of processes and controls relevant to data quality, including identifying automation opportunities
• Use of relational databases to answer complex queries
• Support for data clean-ups in back-end systems
• Close collaboration with business units and project teams to enable data-driven decision-making

Analyst, Data Quality Management

• Review and assess credit applications and make decisions within granted credit authorities.
• Continuously monitor clients' financial situation and analyze annual financial statements and related financial documents.
• Support relationship managers in structuring credit exposures and in clarifying credit-specific questions.
• Assist in determining the need for individual loan loss provisions and risk provisioning (EWB / RV) and prepare the corresponding decision papers.
• Timely record, maintain and verify credit-relevant data in the relevant systems.

Customer Service Representative, Career Changer

Berater Gewerbe, m/w/d

Investment Manager

Customer Service, Career Changer

Deputy Head of Finance – Risk Control

Corporate Client Advisor – Business Clients

Corporate Client Advisor – Business Customers

HR Development Specialist – HR Development

Deputy Head – Media Sales

Customer Service Representative, Career Changer

Private Banking Advisor – m/f/d

Controller – Risk Controlling

Stellv. Bereichsleiter Finanzen – Risikosteuerung

Analyst, Data Quality Management

Credit Analyst, Corporate Clients – m/f/d