VerbundVolksbank OWL eG

Customer Support

• Assist and support customers in using the digital service offerings
• Respond to customer inquiries
• Support customer advisors
• Identify customer needs
• Proactively engage customers on advisory topics
• Arrange appointments for customer advisors in branch operations

Customer Service, Career Changer

Financial Planning and Analysis

• Advising the Executive Board on strategic and operational issues as well as on the further development of the business and risk strategy
• Developing practical management initiatives and robust recommendations for action—with analytical depth and strategic foresight
• Ensuring compliance with regulatory requirements and further developing risk-bearing capacity and quantification models
• Providing business and corporate law support for subsidiaries and investments
• Co-responsibility for planning and managing the annual planning process

Deputy Head of Finance – Risk Control

Counselor

• Holistic advisory: Develop tailored financial solutions in cooperation with our internal specialists
• Financing and risk expertise: Prepare and evaluate complex financing structures from a commercial and risk-oriented perspective
• Representation: Act as a competent point of contact within the regional business community and build long-term partnerships
• Co-creation: Work closely with executives and the board to further develop corporate client advisory services

Corporate Client Advisor – Business Clients

• Holistic advisory: As the primary contact for your clients, you develop tailored financial solutions together with our internal specialists.
• Financing and risk expertise: You prepare and evaluate complex financing structures and credit commitments from both a commercial and risk-oriented perspective.
• Representation: You represent our Volksbank as a trusted contact within the regional business community and build long-term partnerships.
• Shaping and development: You work closely with managers and the executive board, contributing your ideas to the ongoing development of our corporate client advisory services.

Corporate Client Advisor – Business Customers

Human Resources

• Design, implementation and ongoing development of employee and leadership development and training initiatives.
• Management and further development of qualification programs, talent and succession concepts.
• Advising managers on individual employee and team development matters.
• Organizing, facilitating and evaluating trainings, workshops and development formats (in-person & digital).
• Identifying development needs and deriving appropriate measures.
• Collaborating with external training and education partners.

HR Development Specialist – HR Development

Sales

• Further development of the Customer Center with a particular focus on expanding sales, on-site processes and operations
• Joint responsibility with the Head of Department for the content-related and conceptual development of the digital and digital-personal service offering in line with the bank’s omnichannel positioning
• Line management of assigned teams
• Monitor current trends and developments to align the function with strategic objectives
• Responsibility for achieving availability, efficiency and performance targets and for ensuring the assigned teams meet quality standards
• Cross-team subject-matter responsibility and point of contact for selected thematic priorities
• Initiation and execution of projects

Deputy Head – Media Sales

• Create a positive on-site customer experience: accompany and support customers in using our digital service offerings
• Serve as the first point of contact for answering customers' questions on-site
• Support customer advisors
• Identify customer needs and forward signals to team members and specialists
• Proactively engage customers on advisory topics
• Schedule appointments for customer advisors in the branch
• As an expert in telephone customer service: first point of contact for customers by phone, email, or chat
• Resolve inquiries about our products and digital offerings
• Assist customers in using our banking tools (e.g., apps, online banking, payment and transaction solutions)
• Detect cues during customer conversations and recommend appropriate solutions

Customer Service Representative, Career Changer

• You advise high-net-worth private clients as well as entrepreneurs in their personal capacity across all financial needs, taking into account each client’s individual goals, wishes and circumstances.
• You develop tailored strategies and solutions in the areas of investment management, wealth structuring, retirement planning, financing and liquidity management.
• You acquire high-quality new clients and strengthen our network within the regional affluent private client segment.
• You actively involve specialists and utilize the full breadth of our services and product offerings in the private client business to develop holistic solutions.
• You act as a professional point of contact for our bank in the regional market, build sustainable relationships and reinforce our position in Private Banking.

Private Banking Advisor – m/f/d

Controller

• Strategic planning: Contribute to key-figure and capital planning as well as to the monthly profit forecast.
• Controlling & steering: Perform contribution margin calculations at the individual-transaction, profit-center and bank-wide levels.
• Risk controlling: Measure and monitor credit, market and other risks that are relevant for steering the overall bank.
• Reporting: Prepare the risk report and other managerial financial analyses and evaluations.
• Decision papers: Derive measures for earnings and risk management and prepare materials for the Management Board, the Investment Committee and the Credit Risk Committee.
• Equity participations controlling: Regular analysis and monitoring of associated companies and subsidiaries.
• Further development: Contribute to the optimization of methods, processes and systems in controlling and risk management.

Controller – Risk Controlling

• In dieser verantwortungsvollen Position unterstützt du maßgeblich die strategische Ausrichtung und operative Steuerung des Bereichs Finanzen und Risikosteuerung.
• Zu deinen Kernaufgaben zählen: Beratung des Vorstands in strategischen und operativen Fragestellungen sowie bei der Weiterentwicklung der Geschäfts- und Risikostrategie
• Entwicklung von praxisnahen Steuerungsimpulsen und belastbaren Handlungsempfehlungen – mit analytischer Tiefe und strategischem Weitblick
• Sicherstellung der Einhaltung aufsichtsrechtlicher Anforderungen und Weiterentwicklung von Risikotragfähigkeits- sowie Quantifizierungsmodellen
• Betriebswirtschaftliche und gesellschaftsrechtliche Betreuung von Tochtergesellschaften und Beteiligungen
• Mitverantwortung für die Planung und Steuerung des jährlichen Planungsprozesses

Stellv. Bereichsleiter Finanzen – Risikosteuerung

Analyst

• Responsibility for the bank-wide data quality concept and reporting
• Creation and visualization of data analyses with Tableau to support management decisions
• Analysis and optimization of processes and controls relevant to data quality, including identifying automation opportunities
• Use of relational databases to answer complex queries
• Support for data clean-ups in back-end systems
• Close collaboration with business units and project teams to enable data-driven decision-making

Analyst, Data Quality Management

• Review and assess credit applications and make decisions within granted credit authorities.
• Continuously monitor clients' financial situation and analyze annual financial statements and related financial documents.
• Support relationship managers in structuring credit exposures and in clarifying credit-specific questions.
• Assist in determining the need for individual loan loss provisions and risk provisioning (EWB / RV) and prepare the corresponding decision papers.
• Timely record, maintain and verify credit-relevant data in the relevant systems.

Credit Analyst, Corporate Clients – m/f/d

Manager

• You are responsible for leading our Advisory Center in Minden, as well as holding overarching leadership responsibility for the Eisbergen and Hahlen locations, and you support management in achieving sales targets.
• Together with your team you strengthen our market position, identify potential, and implement targeted sales initiatives.
• You ensure comprehensive, needs-based advice for our customers—especially in the area of financing.
• As a manager you plan and steer with a profit- and risk-oriented focus, develop your team further, and promote commitment, customer service orientation, and identification with our goals.
• You ensure smooth processes, implement central market outreach initiatives, and contribute your own ideas to further develop the locations.
• In addition, you actively represent the bank in the region and expand networks with customers and partners.
• You take responsibility for the lending/credit area.

Head, Advisory Center Minden

Marketing

• Active communication with customers via phone, email, chat, and other digital channels
• Providing telephone advice on banking matters
• Support in telemarketing
• Customer contact via chat, email, and phone
• Scheduling appointments with advisors at branch offices
• Contributing to the design of processes in the Customer Center

Dialog Marketing Clerk

Business Operations

• Design and optimization of central banking processes related to cards, online banking, international business, payment systems and payment processes
• Coordination of interdisciplinary process teams and participation in cross-departmental optimization projects
• Analysis, further development and optimization of existing banking processes, particularly in payments, cards and online banking
• Documentation and modeling of processes (e.g., using IBO Prometheus)
• Administration of IT-supported processes and maintenance of process-relevant systems
• Data-driven process optimization and support in querying, analyzing and visualizing process-related data