Customer Service Representative, Career Changer
VerbundVolksbank OWL eG
full-time
Posted on:
Location Type: Hybrid
Location: Paderborn • Germany
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About the role
- You are the first point of contact for customers and prospects — by phone, email or chat
- With your solution-oriented approach, you answer questions about our products and digital offerings
- You assist customers in using our banking tools (e.g., apps, online banking, transaction and payment solutions)
- Using your sales instincts, you identify cues in customer conversations and recommend appropriate solutions
- You support our advisors by scheduling appointments
Requirements
- Completed commercial vocational training
- Experience in customer-facing roles
Benefits
- A start that leaves no questions unanswered: To make your onboarding easier, you will receive a personalized onboarding program tailored to you
- Stability: If you place particular value on a secure employer that takes responsibility for its employees, you’ll feel right at home with us
- Our corporate culture: At VerbundVolksbank OWL you can expect a respectful work environment, mutual support and plenty of room for your ideas
- Work–life balance: We offer flexible working hours, 30 days of annual leave, and additional time off at Christmas and on New Year’s Eve
- Additional benefits: You can look forward to a variety of additional advantages such as an attractive pension plan, bike and electronics leasing, mobile massage services, team events, and much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
solution-orientedcustomer servicesales instinctscommunicationproblem-solving
Certifications
commercial vocational training