IT Service Desk Manager
iT1
ITSM
Director – IT Operations
Veralto
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $180,000 per year
Job Level
Lead
Tech Stack
ITSM
About the role
- Build and lead a high-performing IT operations team — mentor, develop, and inspire your people
- Design and drive IT operations strategies, programs, and roadmaps that support a growing global enterprise
- Lead development of scalable, automated solutions across ITSM, service desk, and asset lifecycle management
- Ensure continuous improvement by integrating metrics and Veralto’s Enterprise System (VES) principles into everything delivered
- Monitor performance, system uptime, and team responsiveness — champion operational excellence
- Identify emerging trends and recommend innovations, including automation and AI-driven solutions
- Lead projects to align IT operations with business goals, security standards, and best practices
- Own critical services like IT Service Management (ITSM), Service Desk, IT Support, and Asset Lifecycle Management
Requirements
- Proven leadership experience managing technical teams in a global IT operations environment
- Bachelor Degree preferred
- 10+ years in IT operations, service desk, ITSM (Service Management), ITIL (Infrastructure Library) or asset lifecycle management
- Expertise in enterprise IT operations architecture, process automation, and IT Gen AI
- Track record of successfully delivering secure, reliable IT services that scale
- Hands-on experience with technologies like Jira Service Management and Microsoft Intune
- Strong communication, problem-solving, and decision-making skills
- Ability to manage vendors and budgets
- Must be located in the United States and able to work remotely within MST, CST, or EST time zones
Benefits
- Comprehensive Benefits from Day 1: extensive medical, dental, vision and 401k coverage
- PTO with no tracking or accruals
- Incentive Pay eligibility
- Comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT operationsservice deskITSMasset lifecycle managementprocess automationenterprise IT operations architectureIT Gen AIITIL
Soft skills
leadershipcommunicationproblem-solvingdecision-making
Certifications
Bachelor Degree
