Amy Cell Talent

Solutions Consultant

Amy Cell Talent

full-time

Posted on:

Location: 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

ITSM

About the role

  • Consult with customers on ITSM, ESM, Agile, PPM, and DevSecOps operating models; identify pain points and provide insights on industry trends.
  • Analyze and assess business processes, systems, and workflows; identify gaps and contribute to prioritization of process improvements.
  • Assist in architecture of tailored solutions and support system integrations involving complex environments and workflows.
  • Strive to exceed customer expectations by delivering valuable solutions and pursuing measurable outcomes.
  • Communicate ideas and recommendations effectively, present to diverse stakeholders, and build trust through empathy and active listening.
  • Contribute to development and delivery of high-quality, customer-facing deliverables and presentations.
  • Participate in solution lifecycle from initial scoping to post-implementation support, including workflow design, system configuration, and issue resolution.
  • Assist in application training, support change management initiatives, and rollout of new processes and tools.
  • Play multifaceted roles in customer engagements as analyst, consultant, and trainer.
  • Collaborate with account leaders and sales team to identify and develop new business opportunities and promote company capabilities.

Requirements

  • Bachelor’s degree in computer science, management information systems, business administration, or a related field, or relevant work experience.
  • Good analytical abilities and strategic thinking.
  • Good communication skills in written and spoken English.
  • Authorization to work in the U.S.
  • Ability to work in a remote environment and travel to company and customer sites from time to time.
  • Familiarity with Atlassian products (Jira Software, Jira Service Management, Jira Align, Confluence, Bitbucket, Trello, Access).
  • Experience or understanding of Agile concepts and frameworks (Scrum, Kanban, SAFe, DevOps, ITSM).
  • Knowledge of project management concepts and tools (planning, estimation, risk and issue management, stakeholder communications).
  • Ability to manipulate and transform data with scripting tools or business tools such as Excel.
  • Willingness to learn and improve continuously.
  • Proven ability to deliver high-quality work and delight customers.
  • Ability to work collaboratively within diverse teams.