Amy Cell Talent

Operations

• Support the COO in advancing operational priorities across Client Services and HR
• Provide structure and follow-through on cross-functional initiatives
• Track project status, identify blockers, and help drive initiatives to completion
• Support strategic planning cycles and internal operating rhythms
• Facilitate meetings to ensure clarity, decisions, and actionable next steps
• Capture and monitor key business metrics such as utilization, profitability, invoicing, and capacity planning
• Maintain and refine internal processes to improve consistency and efficiency
• Manage and support calendar and capacity strategy for Client Services
• Contribute to company-wide events and initiatives

Operations Specialist

Customer Success Manager

• support the COO in advancing operational priorities across Client Services and HR
• provide structure and follow-through on cross-functional initiatives
• track project status, identify blockers, and help drive initiatives to completion
• support strategic planning cycles and internal operating rhythms
• facilitate meetings to ensure clarity, decisions, and actionable next steps
• capture and monitor key business metrics such as utilization, profitability, invoicing, and capacity planning
• maintain and refine internal processes to improve consistency and efficiency
• manage and support calendar and capacity strategy for Client Services
• contribute to company-wide events and initiatives

Client Success Operations Specialist

Sales

• Lead all aspects of the retail sales function, including national and regional accounts, distributor relationships, and direct retail customers.
• Develop and execute a comprehensive retail growth strategy, aligned with company goals and brand priorities.
• Manage existing retail relationships with major retailers, ensuring consistent communication, high service levels, and alignment with promotional calendars.
• Prospect and secure new retail partnerships across grocery, club, and specialty channels.
• Oversee pricing, promotions, and contract negotiation in collaboration with leadership.
• Work cross-functionally with operations, marketing, R&D, and logistics to ensure successful product launches and ongoing execution.
• Lead, mentor, and develop retail sales staff; oversee the daily activities of the merchandiser and future team members.
• Prepare and present sales reports, forecasts, and performance metrics to senior leadership.
• Monitor and analyze market trends, seasonal trends, customer feedback, and consumer purchasing data to influence key business decisions, including SKU rationalization.
• Represent the company at customer meetings, trade shows, and industry events.

Director of Retail Sales

Project Manager

• Review construction documents and determine scope of work for bidding.
• Prepare detailed estimates and quotations for commercial glass projects, including storefronts, curtain walls, and custom installations.
• Conduct site measurements and assessments as needed.
• Develop shop drawings and technical solutions in alignment with project requirements.
• Coordinate with operations and procurement teams to ensure timely material ordering and project readiness.
• Maintain accurate records of quotes, awarded projects, and client communications in the CRM system.
• Participate in project meetings and provide technical support during project execution.
• Ensure compliance with company standards, safety regulations, and industry best practices.

Operations Specialist

Client Success Operations Specialist

Director of Retail Sales

Project Manager, Estimator