Respond promptly to customer inquiries via the shared territory mailbox, ensuring a high-quality customer experience.
Prepare accurate and timely quotes and process purchase orders in line with established procedures.
Conduct proactive outbound sales calls to maintain customer relationships and identify new sales opportunities.
Track customer activities, opportunities, and interactions in Salesforce with a high level of accuracy.
Collaborate closely with the Regional Account Manager (RAM) to support territory strategy and customer needs.
Identify and resolve routine customer issues, applying judgment to escalate more complex situations when needed.
Manage your workload independently to ensure timely, accurate completion of tasks with minimal rework.
Support service delivery by consistently following standardized sales and customer support processes.

Requirements

Post-secondary education with a minimum of 3 years of experience in inside sales, customer service, or sales negotiation
Proven track record of selling products and services through inbound and outbound customer calls, consistently meeting or exceeding sales goals
Strong communication and relationship-building skills, with the ability to work effectively with customers and cross-functional partners
Experience using CRM and ERP systems (Salesforce preferred), with strong proficiency in Microsoft Office applications
Ability to prioritize and organize work effectively in a fast-paced environment, applying sound judgment and problem-solving skills

Benefits

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

inside salescustomer servicesales negotiationsales goalsproblem-solving

Soft Skills

communication skillsrelationship-buildingorganizational skillsjudgmentindependence