Inside Sales

• Lead the Inside Sales Support teams that provide transactional and relationship-driven support to Outside Sales Representatives
• Responsible for quoting, order processing, and post-sales fulfillment
• Develop high-performing Inside Sales Support teams and enhance support operations
• Collaborate cross-functionally with market-specific sales teams to drive improvements
• Ensure a customer-focused sales mindset and strong team performance
• Identify opportunities to streamline processes and implement best practices

Manager, Inside Sales Support

• Analysis of customer enquiries with regard to technical feasibility and economic conditions.
• Preparation of quotation documents including technical specifications, calculations and delivery times.
• Coordination with internal departments such as design, purchasing, production and sales.
• Providing technical advice to customers during the quotation phase.
• Identifying potential for optimization to improve competitiveness.
• Participating in contract negotiations and handovers to project management.
• Independent recognition of priorities and corresponding processing of customer requests.
• Design 2D drawings and 3D models in Mechanical CAD (Siemens NX), that are aligned to the internal specifications, performance requirements and safety standards.
• Ensuring needs-based communication in unclear situations.
• Report spent hours in SAP and Jira ticket system to ensure data quality.

Account Manager, Inside Sales

• Engage prospects and clients through consultative conversations
• Execute sales campaigns via phone
• Identify customer needs and provide tailored solutions
• Facilitate and close sales opportunities
• Participate in sales huddles and meetings
• Contribute to monthly account reviews

Inside Sales Professional II

• Collaborate with other business units within Optiv + ClearShark to develop new and exciting go-to-market strategies to generate demand, and increase sales funnel
• Ensure a high level of collaboration within multiple departments AND the Optiv + ClearShark Sales Group, to generate sales plays the team can leverage to qualify and convert raw leads from the Marketing organization
• Maintain the quality of lead opportunities through the sales lifecycle, and ensure opportunities are being updated appropriately
• Coordinate with OEM resources to schedule vendor training, and outbound calling activities with the Sales Team, to foster new relationships and drive collaborative opportunity generation
• Build and maintain relationships with inside sales leadership with strategic vendors and distribution partners
• Collaborate with OEM marketing resources to capture new OEM incentives which can be leveraged for sales challenges to drive iterative new leads and opportunity
• Advocate for Optiv + ClearShark at Government and industry events
• Develop expertise in CRM reporting, ensuring your ability to pull sales reports at a moments notice, and develop the skills needed to create custom reporting as needed by Sales Leadership
• Responsible for working with sales leadership to drive enhancement to the Optiv + ClearShark CRM system to improve productivity
• Establish, manage, and report on key performance indicators to drive inside sales success.
• Develop and manage an annual budget, including investments and expenditures with respective return on investment

Senior Manager, Inside Sales – US Federal

• The Manager of Inside Sales Support leads the Inside Sales Support teams that provide both transactional and relationship-driven support to Outside Sales Representatives serving managed account customers.
• The team is responsible for critical activities including quoting, order processing, and post-sales fulfillment.
• This role is accountable for building and developing high-performing Inside Sales Support teams and strategically enhancing support operations.
• Drive improvements in service delivery and sales outcomes by collaborating cross-functionally with market-specific sales teams.
• Ensure a customer-focused sales mindset, strong team performance, and professional development for associates.
• Identify opportunities to streamline processes, implement best practices, and elevate operational excellence.

• Lead and coach assigned team to assure quality customer interaction.
• Build and retain customer relationships for timely delivery of services.
• Supervise team performance and manage personnel issues.
• Recruit, hire, train, and manage customer service associates.
• Communicate effectively with all stakeholders.

Inside Sales Supervisor

• Manage assigned channel and distributor accounts, serving as a responsive and reliable point of contact for daily account needs
• Support customer and partner requests, including quotes, inquiries, expedite requests, order entry, and order lifecycle follow-up
• Coordinate project registrations and quote extensions with distributor partners, Regional Sales Directors, and internal teams
• Provide proactive communication during time-sensitive, high-priority, or customer-impacting situations
• Deliver seamless support to Regional Sales Directors by helping manage account activity, opportunity follow-up, quote positioning, and closing support
• Build and strengthen relationships with key decision makers at distributor branches and partner organizations
• Drive local-level engagement with distributor partners to support growth within assigned territories
• Maintain visibility into pipeline activity and help advance opportunities through the sales funnel
• Communicate customer activity, opportunity status, account progress, and partner needs to management and field sales teams
• Engage internal stakeholders to develop and deliver effective customer solutions aligned with channel strategy
• Support a consistent, accurate, and responsive sales process that reinforces strong customer and partner relationships
• Perform other duties as assigned

Inside Sales, Channel Account Manager – Low Voltage Wire & Cable

• Converting incoming leads, referrals, online quote requests, and warm opportunities into new business
• Building relationships and guiding customers through coverage options
• Following up consistently and professionally with prospects
• Utilizing the agency's CRM and automation tools to manage opportunities efficiently
• Learning proven sales processes that improve close ratios and long-term retention
• Working independently while receiving coaching and support from leadership

Personal Lines Inside Sales Agent

• Establishes clear inside sales objectives and performance targets that align with the organization's overall goals and objectives.
• Crafts and executes inside sales strategies that encompass market analysis, opportunity identification, and tactics to surpass sales targets.
• Manages account planning while maintaining a sales pipeline to ensure a continuous flow of opportunities to meet revenue goals.
• Assists sales teams in customizing solutions tailored to client needs, demonstrating a deep understanding of client challenges, and aligning the organization’s capabilities with their objectives.
• Conducts thorough performance evaluations, providing constructive feedback and establishing individual development plans to foster growth.
• Manages the budget, making resource allocations, monitoring expenses, and striving for cost-effectiveness.
• Seeks and integrates customer feedback to drive enhancements in products and services, thereby refining the inside sales process for overall customer satisfaction.
• Facilitates training and development programs to empower the inside sales team with enhanced product knowledge, selling techniques, and customer engagement skills.
• Conducts regular sales meetings to address challenges and share best practices while keeping the team informed, aligned with goals, and motivated.
• Keeps up to date with sales technology, CRM systems, and other tools to improve efficiency and productivity in the sales process.

Manager, SMB Inside Sales

• Follow-up with dealers on all eligible applications after approval.
• Negotiate with dealerships to win as many deals as possible with best possible terms for FHF (maximize FHF’s “win-rate” for approved applications).
• Assist the dealer as single point of contact for all communication with internal FHF teams.
• Monitor dealer behavior to pick up red flags for dealer risk.
• Travel required to dealerships based on assigned market needs.
• Support Outside Sales team with specific dealer-related initiatives to increase volume.
• Support Servicing and Collections team to handle dealer complaints or other conflicts.
• Manage the list of open applications to ensure timely follow-ups with dealers.
• Overall, manage all aspects of dealer communication across various internal FHF stakeholders to ensure a seamless experience for dealers.

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