Veracross

Graphics Designer

• Designing engaging and functional websites from discovery through to go live
• Managing and delivering digital design projects for APAC customers
• Running design workshops and customer meetings, gathering requirements and translating insights into user-centred wireframes and designs
• Presenting design concepts clearly and confidently to customers and internal teams
• Creating accessible and responsive layouts that align with WCAG best practices
• Working closely with developers, project managers and product designers to deliver scalable, high-quality solutions
• Updating existing customer sites and supporting ad hoc design requests
• Contributing to our theme library and helping maintain design systems, templates and components
• Staying current with UX trends and applying them to your design process
• Maintaining clear communication across co-located and remote teams in APAC and NAM

Digital Designer – Parental Leave Cover, Part-Time

Product Manager

• Collaborate with design and development teams to define product requirements and specifications
• Conduct market research and user interviews to gather insights and inform product decisions
• Assist in creating product roadmaps and prioritise features based on user needs and business goals
• Support the development team during the implementation phase, ensuring timely delivery of product features
• Following the direction of the Director of Product, coordinate with product development teams to realise product concepts and bring them to market including writing stories and acceptance criteria, working with designers and engineers to refine stories, and performing user acceptance testing
• Partner across product teams to ensure successful implementation of platform level features
• Promote a culture of autonomy, transparency and teamwork, while staying very customer focused
• Translate product features into customer benefits and work with marketing to develop messaging and positioning for our sales organization and other internal and external stakeholders
• Build positive relationships and trust through on-time delivery, high quality, continuous innovation, and exceeding expectations
• Track results, provide insights, and make recommendations to improve customer experience, efficiencies, and ROI
• Work closely with the Sales, Support, Customer Success team’s to ensure product strategies are aligned

Product Manager – 12 month FTC Parental Leave Cover

Marketing

• Own the planning and execution of a comprehensive annual events calendar across Asia Pacific, which includes industry conferences, roadshows, executive roundtables, and partner programs (~70% focus) which can be both onsite or remotely.
• Ensure all events and field programs are part of a broader marketing approach — supported by digital, email, and social activities that extend reach and engagement.
• Act as a key contributor to APAC marketing strategy by bringing local knowledge and customer/partner insights into planning.
• Align closely with the field to drive pipeline creation, acceleration and revenue contribution.
• Build programs that strengthen relationships, deepen community engagement, and foster advocacy.
• Manage event and program budgets, measure performance, and report on ROI against business outcomes.
• Work with content, product marketing, and global teams to share insights on customer needs, competitive dynamics and market trends to ensure localization for APAC.

Field Marketing Manager – APAC

Customer Support

• Serve as first-level customer support for VC Pay Tuition Management and Accounting products
• Interact with core users (school administrators) via ticketing system (Salesforce) and Zoom
• Provide end-user (payer) support via phone calls, emails, and ticketing system
• Manage and prioritize multiple open cases across support channels
• Evaluate interactions and determine actions to resolve issues
• Analyze issues by replicating, researching, and resolving technical problems and guiding customers to knowledgebase solutions
• Track cases through resolution within company SLA guidelines
• Perform specific, limited operations within partner school databases following security practices
• Communicate internally to escalate issues beyond Tier 1 support
• Communicate with school business offices to escalate non-technical or operational issues
• Assist with identifying and logging system bugs and enhancements
• Identify, update, and maintain internal and external knowledgebases using KCS methodology

Digital Designer – Parental Leave Cover, Part-Time

Product Manager – 12 month FTC Parental Leave Cover

Field Marketing Manager – APAC

Support Specialist – Accounting and Payments