Veracross

Solutions Engineer

• Deliver Accounting platform consulting and organizational change management to complex Business Offices, large and small.
• Platform transition options consulting: Through discovery and collaboration with the client, evaluate, demo, and revise setup options.
• Orchestrate successful Business Office change management, where the tailored configurations, once approved, are documented, socialized, and deployed.
• Business Office workflow consulting: Create documented models to support the ways the school's Business Office can best leverage the Veracross Accounting module to support their operation.
• Alongside the Veracross Lead Project Manager, develop Business Office implementation project plans based on the Accounting module configuration.
• Develop and orchestrate tailored Accounting support handoffs.
• Mentor clients in their chart of accounts design as needed.
• Coach Implementation Managers from basic Accounting consulting proficiency to moderate Accounting consulting proficiency.
• Write and update internal documentation to support continuous improvement of a standardized, best practice, Accounting implementation process, including training and adoption.
• Lead direct training engagements for strategic and high-complexity Accounting offices.
• Develop and maintain Accounting module product feedback that emerges from direct consultations.
• Achieve consultation success on time, and on budget.
• Participate with Marketing and Sales in 2-3 Independent School Business Office conferences a year.

Accounting Software Implementation Specialist

Customer Support

• Interact directly with customers via ticketing, chat, or phone, delivering great customer service by demonstrating technical and subject matter expertise
• Manage and prioritise multiple open cases at one time
• Ask customers targeted questions to quickly understand and diagnose the root of a problem
• Analyse customer requests, replicating, researching, and resolving technical problems and questions and guiding the client to our Support Hub or Digistorm University solutions whenever possible
• Provide prompt and accurate responses to clients, tracking cases through resolution within company SLA guidelines
• Collaborate with other support specialists and Level 2 support teams to escalate issues that cannot be resolved on own
• Identify, update, and maintain internal and external knowledge bases in order to improve support documentation deficiencies
• Identify and log system bugs for the product team
• Over time, gain a detailed understanding of Digistorm’s three core products and how they are used by schools
• Communicate and collaborate with internal teams, escalating technical issues via internal processes when unable to resolve

Customer Support Specialist

Full-stack Engineer

• Build and evolve a frontend‑heavy SaaS website builder
• Create polished, accessible, high‑performance UIs using Vue and Nuxt
• Work closely with designers and product to turn ideas into intuitive experiences
• Integrate frontend features with headless Craft CMS and GraphQL APIs
• Build and maintain integrations and backend features using Laravel / PHP
• Develop and extend CMS plugins and custom modules to support editing and publishing workflows
• Use agentic AI and AI code generation tools to speed up feature development, refactoring, and iteration, while ensuring the output meets quality and maintainability standards
• Write and refine AI skills/tools to make agentic code more reliable, efficient, and useful
• Collaborate via code reviews, PRs, and shared ownership of features end‑to‑end

Software Engineer

Marketing

• Coordinate strategic development and execution of marketing campaigns from planning through launch
• Manage campaign timelines and workflows within project management tools (e.g., Asana)
• Ensure marketing deliverables are completed on schedule and campaigns are launch-ready
• Support cross-functional coordination between marketing, growth, and internal teams
• Assist in developing and executing upsell and cross-sell marketing campaigns
• Support lifecycle marketing initiatives targeting existing customers
• Help implement segmentation strategies and campaign workflows in collaboration with the growth team
• Coordinate customer case studies, testimonials, and success stories
• Manage outreach and scheduling with customers participating in marketing initiatives
• Maintain a pipeline of customer advocacy content to support marketing campaigns
• Support marketing logistics for sponsorships, events, and promotions
• Assist with campaign documentation, reporting, and program tracking

Customer Marketing Coordinator

• Contribute to the FinTech engineering team (Financial Aid, Payments, and Accounting) as you learn the platform and codebase.
• Help build new product features that support financial workflows for schools and families.
• Improve and maintain front-end applications (Vue.js and legacy frameworks) and Ruby on Rails back-end services.
• Use AI agents and copilots to help write components, debug issues, generate tests, and learn best practices.
• Collaborate with senior engineers who will mentor you in full-stack development, architecture, and clean coding patterns.
• Work closely with product and design teams to turn specifications into working features.
• Integrate with other Veracross product areas, including our Student Information System, Admissions, and Fundraising platforms.
• Contribute to internal tools and automation that improve developer workflows.
• Assist in documenting systems, features, and engineering processes.
• Support integrations with third-party systems commonly used by private K-12 schools

Implementation Specialist

• Work alongside senior team members to deliver customer implementation projects for schools across one or more of our products (Veracross SIS, Digistorm Apps, Websites, or Funnel) — the specific product focus will depend on your background and experience. This includes discovery, solution consulting, configuration, and change management throughout the implementation lifecycle.
• Support the coordination and execution of project plans, task schedules, and resource activities to ensure on-time delivery
• Deliver training sessions for school staff within your assigned product area, and ensure personnel complete required self-paced training
• Build trusted relationships with clients through clear communication and consistent service delivery
• Collaborate with internal stakeholders (e.g. Implementation Engineers, Product, Support) to ensure all phases of the implementation are executed — including system configuration, data migration, content setup, and integrations
• Maintain accurate time tracking, attend team meetings, and participate in training and development opportunities

Associate Implementation Manager, Part Time – Maternity Cover

• Interact directly with core users (school administrators) via multiple channels, including a ticketing system (Salesforce) and Zoom meetings, building rapport by consistently demonstrating expertise and professionalism
• Provide exceptional end-user (payer) support via inbound and outbound phone calls, emails, and a ticketing system, consistently demonstrating patience and empathy
• Manage and prioritize multiple open cases in multiple support channels simultaneously
• Evaluate the nature of each interaction and determine the appropriate action to resolve the issue
• Analyze issues, replicating, researching, and resolving technical problems and questions and guiding customers to our knowledgebase solutions whenever possible
• Provide prompt and accurate responses to customers, tracking cases through resolution within company SLA guidelines
• Perform specific, limited operations within partner school databases, adhering to established security practices and guidelines, and understanding the impact to the school’s accounting operations
• Communicate internally with various support teams to escalate issues that cannot be resolved within Tier 1 support
• Communicate with school business offices to escalate non-technical and/or operational issues that cannot be resolved without their intervention
• Assist with identifying and logging system bugs and enhancements
• Identify, update, and maintain internal and external knowledgebases to improve support documentation deficiencies using the Knowledge-Centered Service (KCS) methodology

Accounting Software Implementation Specialist

Customer Support Specialist

Software Engineer

Customer Marketing Coordinator

Software Engineer

Associate Implementation Manager, Part Time – Maternity Cover

Associate Support Specialist – Accounting, Payments