Veracross

Product Designer

• Establish the design vision, principles, and standards that guide all UI/UX work across the company.
• Define how UX integrates with product and engineering — from discovery through delivery — and codify the rituals, artifacts, and decision rights that make it work.
• Lead UX design across multiple Veracross product areas, including SIS, Admissions, Academics, Communications, Fundraising, and FinTech.
• Work within and evolve our design systems, ensuring consistency across legacy interfaces while contributing to modern, scalable design patterns.
• Conduct user research and usability testing to deeply understand the needs of diverse personas—teachers, families, administrators, and students.
• Create wireframes, prototypes, user flows, and high-fidelity designs that communicate clear, intuitive solutions for complex workflows.
• Collaborate closely with product managers and engineering teams, translating requirements into elegant, feasible designs that scale across the platform.
• Partner with engineering to ensure designs are implemented accurately across Ruby on Rails, Vue.js, and legacy front-end frameworks.
• Use AI-assisted design tools to accelerate exploration, generate variations, and support documentation.
• Advocate for UX best practices, accessibility standards, and user-centered decision-making across the organization.
• Contribute to design system governance, helping define components, patterns, and guidelines used across all Veracross products.
• Document UX patterns, research insights, and design rationale, ensuring clarity and alignment across teams.
• Support cross-product integrations, ensuring cohesive experiences across the entire Veracross platform.
• Manage, mentor, and develop UX designers across our product portfolio.

UX Design Manager

Project Manager

• Develop, coordinate, and track comprehensive implementation plans and resource schedules to ensure high-quality, on-time delivery.
• Lead implementation kickoffs to discover school-specific goals, set clear role expectations, and verify project timelines.
• Conduct regular reviews of staffing, timelines, and process expectations, providing schools with absolute clarity on their implementation status.
• Proactively solicit school feedback to ensure stakeholders have the necessary context and confidence as they move through the implementation lifecycle.
• Maintain a continuous view of implementation health for each school by tracking risks surfaced by school stakeholders or flagged internally by implementation staff, reviewing open items during periodic strategic project reviews, and driving each risk toward resolution.
• Serve as the primary escalation point and relationship owner for assigned schools. Independently manage escalations and challenging conversations with school leadership.
• Ensure school personnel are tracking toward their goals by completing required self-paced training and attending live sessions with Veracross experts.
• Own Salesforce project setup and administration for all APAC implementations across all product lines, ensuring consistent project structure and data accuracy.

Implementation Project Manager

Product Manager

• Support the strategy, planning, and execution of the Veracross global payments roadmap across the US, UK, ANZ, and other markets
• Conduct market research, customer discovery, and competitive analysis to inform payments product decisions
• Partner with payment processors, gateways, and banking partners to evaluate capabilities, negotiate features, and manage day-to-day relationships
• Collaborate with UX, engineering, compliance, and GTM teams to deliver intuitive, secure, and scalable payment experiences for schools and families
• Translate business and customer needs into clear product requirements, user stories, and acceptance criteria
• Help ensure compliance with PCI DSS, NACHA, card network rules, and regional payment regulations (e.g., PSD2/Strong Customer Authentication in the UK/EU, ATO/AusPayNet standards in Australia)
• Analyze payment performance data — authorization rates, decline reasons, settlement timing, chargebacks, and fees — to identify opportunities for improvement
• Support GTM, customer success, and support teams with training, documentation, and enablement on payments features
• Track KPIs, report on product performance, and adapt the roadmap based on measurable impact

Product Manager – Payments

• End-to-end admissions flow. Inquiry, application, review and decisioning, enrollment contracts, and re-enrollment through financial aid decisions— owned as a single connected journey, not a set of disconnected forms.
• Integrations and handoffs. Clean connections between admissions, enrollment, financial aid, billing, and the student record — so a family is one family, not five.
• Discovery and roadmap. Spend time with admissions directors, business managers, and enrollment teams to understand the work, define the problems worth solving, and ship in priority order.
• Metrics that matter. Funnel conversion, application completion, time-to-decision, financial aid turnaround, re-enrollment yield — and the operational metrics that tell us our product is actually saving schools time.
• Cross-functional partnership. Day-to-day work with engineering and design on your squad, plus close partnership with customer success, support, implementation, sales, and marketing.

Senior Product Manager

Marketing

• Design and deliver events: Own the planning and execution of a comprehensive annual events calendar across Asia Pacific, which includes industry conferences, roadshows, executive roundtables, and partner programs (~70% focus) which can be both onsite or remotely.
• Integrate campaigns: Ensure all events and field programs are part of a broader marketing approach — supported by digital, email, and social activities that extend reach and engagement.
• Shape regional execution: Act as a key contributor to APAC marketing strategy by bringing local knowledge and customer/partner insights into planning.
• Partner with Sales & Partners: Align closely with the field to drive pipeline creation, acceleration and revenue contribution.
• Engage existing customers: Build programs that strengthen relationships, deepen community engagement, and foster advocacy.
• Own budget and ROI: Manage event and program budgets, measure performance, and report on ROI against business outcomes.
• Collaborate cross-functionally: Work with content, product marketing, and global teams to share insights on customer needs, competitive dynamics and market trends to ensure localization for APAC.

UX Design Manager

Implementation Project Manager

Product Manager – Payments

Senior Product Manager

Field Marketing Manager – APAC