System Administrator

• Serve as the primary administrator for AMS360, managing configuration, maintenance, user permissions, and data integrity
• Evaluate, implement, and document AMS360 features, workflows, and automation enhancements to improve efficiency and reliability
• Oversee integrations between AMS360 and related systems (InsurLink, Vertafore PL Rating, ImageRight, CRM platforms, and digital engagement tools), ensuring seamless data flow and timely resolution of issues
• Collaborate with Product, IT, and AI teams to develop and maintain data-driven process improvements, enhance cross-system performance, and strengthen connectivity across the technology stack
• Partner with AI and Operations teams to identify and implement intelligent automation, data enrichment, and workflow optimization opportunities
• Establish and maintain governance standards for data quality, configuration management, and API integrations
• Support the rollout, change management, and user adoption of new automation, AI capabilities, and system enhancements
• Provide Tier 2–3 system support for AMS360 and related applications, troubleshooting issues and ensuring a high level of user satisfaction
• Develop user guides, training resources, and conduct sessions to promote best practices, adoption, and consistent system use
• Act as a liaison between users, leadership, and technical teams to align system requirements and deliver continuous improvement
• Design and maintain reports and dashboards that deliver operational insights, KPIs, and analytics to support data-informed decisions
• Identify and implement opportunities to automate reporting, improve visibility, and streamline performance tracking
• Required to perform other duties as requested, directed, or assigned

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Senior Systems Administrator – Active Top Secret Clearance

IT Systems Administrator

Senior Systems Administrator