System Administrator
Veracity Insurance Solutions, LLC
Agency Systems Administrator
Veracity Insurance Solutions, LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Florida, Illinois, Kansas, Kentucky, Nevada, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $95,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the primary administrator for AMS360, managing configuration, maintenance, user permissions, and data integrity
- Evaluate, implement, and document AMS360 features, workflows, and automation enhancements to improve efficiency and reliability
- Oversee integrations between AMS360 and related systems (InsurLink, Vertafore PL Rating, ImageRight, CRM platforms, and digital engagement tools), ensuring seamless data flow and timely resolution of issues
- Collaborate with Product, IT, and AI teams to develop and maintain data-driven process improvements, enhance cross-system performance, and strengthen connectivity across the technology stack
- Partner with AI and Operations teams to identify and implement intelligent automation, data enrichment, and workflow optimization opportunities
- Establish and maintain governance standards for data quality, configuration management, and API integrations
- Support the rollout, change management, and user adoption of new automation, AI capabilities, and system enhancements
- Provide Tier 2–3 system support for AMS360 and related applications, troubleshooting issues and ensuring a high level of user satisfaction
- Develop user guides, training resources, and conduct sessions to promote best practices, adoption, and consistent system use
- Act as a liaison between users, leadership, and technical teams to align system requirements and deliver continuous improvement
- Design and maintain reports and dashboards that deliver operational insights, KPIs, and analytics to support data-informed decisions
- Identify and implement opportunities to automate reporting, improve visibility, and streamline performance tracking
- Required to perform other duties as requested, directed, or assigned
Requirements
- 3–5 years of experience administering AMS360 or a comparable agency management system
- Strong understanding of insurance agency operations, workflows, and data structures
- Proficiency in system configuration, maintenance, and user management
- Analytical and troubleshooting skills with the ability to translate business needs into technical solutions
- Strong documentation and communication skills, both technical and user-facing
- Naturally curious about how AI can simplify workflows and reduce manual effort.
- Preferred Experience with API-based integrations, automation tools (Vertafore WorkSmart, Zapier, Power Automate), and cross-platform connectivity
- Familiarity with Vertafore products such as InsurLink, ImageRight, and PL Rating
- Working knowledge of Excel, Power BI, or similar data visualization tools
- Understanding of information security and compliance frameworks related to agency data
Benefits
- Health, dental, and vision plans
- Amazing work-life balance with 4 weeks of Paid Time Off
- 10 Paid Company Holidays with 2 floating holidays
- 401K Programs with employer match
- Personal assistance programs for support in a healthy personal and work life
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AMS360 administrationsystem configurationuser managementAPI integrationsautomation toolsdata visualizationtroubleshootingdata quality governanceworkflow optimizationreporting and analytics
Soft skills
analytical skillsdocumentation skillscommunication skillscollaborationproblem-solvinguser adoption facilitationcuriosity about AIliaison skillschange managementtraining and development
