Agency Systems Administrator
Veracity Insurance Solutions, LLC
System Administrator
Veracity Insurance Solutions, LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Florida, Idaho, Illinois, Kansas, Kentucky, Nevada, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $30 per hour
Job Level
Junior
About the role
- Manage and optimize backend system settings to support the implementation and maintenance of new and existing insurance product features
- Oversee product configuration updates, including implementing new features, accommodating carrier or product changes, and managing renewal settings
- Create, update, and test document templates to ensure accuracy, consistency, and compliance with product and regulatory requirements
- Ensure all insurance product updates are accurately reflected within the system and aligned with carrier, regulatory, and operational requirements
- Implement product-related configuration changes in collaboration with the Software Engineering team and other stakeholders
- Develop and maintain detailed documentation for system features and configurations, including both technical references and user-friendly guides
- Keep documentation current to reflect the latest system functionality and configuration options
- Serve as the primary point of contact for backend configuration support and related inquiries
- Collaborate with cross-functional partners, including the maintenance queue specialist, to identify, investigate, and resolve misconfiguration issues promptly
- Design and implement process improvements to minimize configuration errors and enhance overall system reliability
- Identify and execute opportunities to optimize configurations for better performance, efficiency, and user experience
- Proactively monitor backend configurations, troubleshoot issues, and ensure overall system stability and data integrity
- Test and validate configuration changes to maintain quality, reliability, and compliance standards
- Required to perform other duties as requested, directed, or assigned
Requirements
- 1+ years of experience as a Platform or Systems Administrator, or in a related configuration or technical operations role
- Bachelor’s degree in Information Systems, Computer Science, Business Technology, or a related field preferred
- Experience managing backend system configurations within policy management, SaaS, or enterprise software environments
- Strong analytical, troubleshooting, and documentation skills with keen attention to detail and data accuracy
- Proven ability to manage multiple priorities, meet deadlines, and maintain high-quality standards in a fast-paced setting
- Excellent communication and interpersonal skills with the ability to collaborate effectively across technical and non-technical teams
- Proactive, adaptable, and solution-oriented, with a continuous improvement mindset
- Familiarity with insurance systems, product configuration, or regulatory requirements is a plus
Benefits
- Health, dental, and vision plans
- Amazing work-life balance with 4 weeks of Paid Time Off
- 10 Paid Company Holidays with 2 floating holidays
- 401K Programs with employer match
- Personal assistance programs for support in a healthy personal and work life
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
backend system managementproduct configurationdocument template creationsystem documentationtroubleshootingconfiguration testingdata integrityanalytical skillsSaaSenterprise software
Soft skills
attention to detailcommunication skillsinterpersonal skillscollaborationproactive mindsetadaptabilitysolution-orientedtime managementmulti-taskingcontinuous improvement
