System Administrator

• Manage and optimize backend system settings to support the implementation and maintenance of new and existing insurance product features
• Oversee product configuration updates, including implementing new features, accommodating carrier or product changes, and managing renewal settings
• Create, update, and test document templates to ensure accuracy, consistency, and compliance with product and regulatory requirements
• Ensure all insurance product updates are accurately reflected within the system and aligned with carrier, regulatory, and operational requirements
• Implement product-related configuration changes in collaboration with the Software Engineering team and other stakeholders
• Develop and maintain detailed documentation for system features and configurations, including both technical references and user-friendly guides
• Keep documentation current to reflect the latest system functionality and configuration options
• Serve as the primary point of contact for backend configuration support and related inquiries
• Collaborate with cross-functional partners, including the maintenance queue specialist, to identify, investigate, and resolve misconfiguration issues promptly
• Design and implement process improvements to minimize configuration errors and enhance overall system reliability
• Identify and execute opportunities to optimize configurations for better performance, efficiency, and user experience
• Proactively monitor backend configurations, troubleshoot issues, and ensure overall system stability and data integrity
• Test and validate configuration changes to maintain quality, reliability, and compliance standards
• Required to perform other duties as requested, directed, or assigned

System Administrator

IT Systems Administrator

Senior Systems Administrator – Active Top Secret Clearance

IT Systems Administrator

Senior Systems Administrator

Manager – System Administrator