Ventura TRAVEL

Customer Support

• Service as the primary contact for travelers prior to departure.
• Communicate with travelers by email and phone in a helpful and friendly manner.
• Achieve monthly and quarterly customer satisfaction goals.
• Prepare travelers for their upcoming trip in a video meeting.
• Ensure that all travel documents are thorough, complete and accurate.
• Organize transfers, flights and additional service to ensure every detail is arranged.
• Address passenger emergencies during trips and assist with claims processing afterward.
• Use AI tools to save time and improve how you work.

Customer Service Specialist, French Speaker

Customer Service Specialist, German Speaker

Sales

• Advise potential clients and help them plan their trip by answering questions and making them aware of their different trip options via email, phone and video chat.
• Communicate with our providers to confirm prices, block spaces and negotiate deals for our customers.
• Work together with and consult our marketing team on how to best market your trips.
• Think about ways we can improve our client's experience, both before and after a sale was made.

Galapagos Sales Specialist, English/French/German

• Respond to travel inquiries and guide customers through the booking process.
• Achieve monthly and quarterly sales goals.
• Follow up with potential travelers quickly and thoroughly.
• Use our tools and templates to create travel offers and handle requests efficiently.
• Communicate with travelers by email and phone in a helpful and friendly manner.
• Use AI tools to save time and improve how you work.
• Share ideas and insights with the rest of the team.
• Stay informed about our destinations so you can answer questions confidently.

Sales Specialist, French Speakers

Sales Specialist, French Speaker

• manage, motivate, and develop a dedicated team of 10 Sales Specialists.
• coach and elevate your team and other customer-facing colleagues within Ventura TRAVEL.
• closely monitor Sales Key Performance Indicators (KPIs) and hold the team accountable to ambitious targets.
• use AI tools to save time and improve how you work.
• bring a critical, improvement-oriented mindset by proactively analyzing existing Sales procedures, suggesting, and implementing powerful enhancements.
• share ideas and insights with the rest of the team.
• stay informed about our destinations so you can answer questions confidently.
• step in to support your team hands-on and lead by example.

Sales Team Lead

• Respond to travel inquiries and guide customers through the booking process.
• Achieve monthly and quarterly sales goals.
• Follow up with potential travellers quickly and thoroughly.
• Use our tools and templates to create travel offers and handle requests efficiently and effectively.
• Use AI tools to save time and improve the way you work.
• Coordinate with internal teams to ensure trip execution is flawless end-to-end, driving high customer satisfaction.
• Enrich the quality of our UK websites through active analysis to increase visitor engagement and conversion.