Ventura Foods

Learning and Development

• The plant Training Coordinator is resposible for delivery of training content, revision of training materials and tracking of training completion, qualification and re-certification of hourly employees.
• This role ensures that that the various departments that it supports has the right learning delivered in the proper timeline to support the growth and development of employees.
• Responsibility for coordinating training and learning assessment activities to comply with regulatory organizations (such as OSHA, EPA and FDA).
• Will utilize eLearning and other electronic tools to deliver training (such as Alchemy, TPC and Foundational Knowledge).
• Facilitate training programs through a variety of written. verbal, hands-on, classroom and electronic/virtual methods.
• Validate transfer of knowledge through assessment tools to ensure that new learning is being utilized.
• Assist in conducting employee skill evaluations, track and report on training outcomes, maintain all training documents and records.
• Maintain skills matrix and talent development tools and trackers to ensure that plant people capability meets the demands of the business.
• Participate and support change initiatives such as mergers, acquisitions, capital investments, plant structure changes and routine plant events as required.
• Support FSMA, WCM, EHS, Sanitation and other plant programs.
• Provide status updates to training manager including training completion, key actions in progress/completed, and Completes training assessments that will be essential in the review and recommendation of new hires.
• Partner with HR team to support and coordinate off-site training for employees.
• Support external employee training held at the facility.
• Manage and maintain in-house training facilities and equipment including plant messaging systems.

Training Coordinator

Customer Support

• Lead the execution of our CX roadmap and customer journey mapping initiatives, ensuring alignment with the unique needs of B2B food manufacturing clients and partners.
• Design and implement a scalable CX operating model that integrates best practices across Sales, Operations, QA, IT, and Customer Service.
• Drive continuous improvement in customer service operations, including order management and case management, to ensure seamless delivery and support for our B2B clients.
• Develop and maintain dashboards and measurement systems to track CX performance, customer satisfaction, and key business metrics (CSAT, order fulfillment, case resolution).
• Oversee the Voice of Customer (VoC) program, leveraging the Qualtrics platform to capture, analyze, and act on feedback from distributors, retailers, and business partners.
• Educate and engage the organization on CX best practices, fostering a culture of customer-centricity through training, communications, and enablement programs.
• Lead, coach, and develop a high-performing CX team, empowering managers and administrators to deliver exceptional service and insights.
• Collaborate with senior leadership and cross-functional teams to prioritize CX initiatives and ensure resources are aligned for maximum impact.
• Monitor and report on CX program effectiveness, providing actionable insights and recommendations to drive business results.
• Stay current on CX trends, technologies, and regulatory requirements in the food manufacturing industry, bringing innovative ideas to enhance the customer experience.

Director, Customer Experience

Software Engineer

• Installs and writes programmable logic controller based systems
• Maintains electronic and instrument based components of machinery and equipment while following electrical code, ladder logic, schematic diagrams, blueprints, and other specifications
• Assists in project management and implementation of new control systems
• Programs, troubleshoots, and maintains PLC's with a lap top computer using platform systems by vendors such as Allen Bradley, Semiens, Rexroth, etc.
• Assists in project management and implementation of new control systems, control system upgrades, equipment, and equipment upgrades
• Replaces faulty switches, and other elements of electrical and mechanical systems
• Dismantles electrical machinery and replaces defective electrical or mechanical parts such as gears, brushes, and armatures
• Installs, repairs, overhauls, modifies and maintains electrical and mechanical systems, equipment, and machinery
• Diagnoses and repairs or replaces faulty electrical, electronic, and mechanical components throughout the Plant
• Maintains Plant power distribution systems, including performing preventive maintenance, and installing wiring, conduit and apparatus

PLC Programmer

QA Engineer

• Focus on shift quality assurance requirements
• Notify and advise production supervisor of problems and the effective correction of problems
• Works cross-functionally with all departments in preventing potential food safety and quality issues
• Maintains communications with all shifts on problems and or potential issues affecting production
• Conducts Shift handoff between QA Supervisor couterpart
• Trains lab techs and ensure training records are maintained
• Review HACCP and FSMA production documentation for final release of finished products
• Working knowledge of FSMA
• Verify ingredients received into facility
• Responsible for monitoring overall departmental performance which includes training employees, planning and assigning and directing work; appraising performance; addressing complaints and resolving problems
• Coordinate with QA Manager in investigating and resolving customer complaints and/or quality and food safety issues, report findings, and develop corrective action measures
• Review Hold Report and provide technical assistance in handling products for reblend, reboxing, etc.
• Participates in the development, implementation, and training of new policies, procedures and/or programs at local site
• Works regularly with other management staff in an effort to develop and maintain most efficient quality assurance procedures for respective areas
• Participates in SQF audits as well as 2nd and 3rd party audits
• Is an advocate of safety within the facility and follows all safety procedures
• Following all Company policies pertaining to employee and product safety.

Quality Assurance Supervisor

Systems Engineer

• Lead efforts to bridge business needs with technological solutions
• Provide advanced support and guidance to both business partners and development teams
• Conduct technology discovery and in-depth process analysis
• Define business requirements and guide teams to successful completion of strategic initiatives
• Oversee complex projects and collaborate with multiple departments including R&D, Marketing, Operations, Supply Chain, Quality, and IT
• Ensure effective communication between partners and management
• Mentor less experienced team members and lead quality test planning efforts
• Manage User Acceptance Testing (UAT) and deployment communications

Senior Business Systems Analyst

Accounting Manager

• Guide and support the Commodities Accounting Manager in ensuring accurate and timely execution of commodity oil-related accounting activities across daily, weekly, monthly, and annual cycles.
• Provide strategic direction and mentorship to the Cost Accounting Managers, ensuring accurate execution of monthly, quarterly, and annual cost activities and reporting.
• Oversee budget variance analysis for labor efficiency, material usage and yields, overhead spending, and capacity utilization, while driving actionable insights to support operational and financial objectives.
• Provide team with alternate methodologies, such as incremental costing, when adding new manufacturing line(s) to a plant or when there is a significant change in volume during the fiscal year.
• Lead the training and development of the Cost Accounting team, ensuring proficiency in current systems, best-practice methodologies and evolving technologies.
• Oversee and coordinate audit support activities relating to standard cost and commodity valuation, ensuring the accounting team receives accurate data and documentation to maintain compliance and operational excellence.
• Provide support to other projects assigned by VP, Finance and Accounting and EVP, CFO, as needed.

Senior Director, Cost Accounting

Business Analyst

• Join an industry leading B2B food manufacturing company as our Salesforce Service Cloud Business Administrator, where you’ll own and optimize the platform that powers our customer-facing operations.
• As the business user lead, administer, maintain, and optimize the Salesforce Service Cloud platform to support Customer Service, Customer Experience, Sales, Operations, QA, and IT teams.
• Manage user accounts, profiles, permission sets, queues, and roles for a large user base across multiple departments.
• Configure and maintain Service Cloud features, including case management, routing rules, automation tools (Flows, Validation Rules), Omni-Channel, chat, and knowledge base.
• Serve as the primary liaison between business stakeholders and IT, translating business needs into system functionality and enhancements.
• Build and maintain dashboards and reports for individual contributors, managers, and executives to provide actionable insights and track key performance indicators (KPIs).
• Develop and deliver training materials, job aids, and onboarding programs to drive user adoption and best practices across all functions.
• Monitor and adoption. Troubleshoot and resolve platform issues, escalate technical problems to IT or external support as needed, and ensure system uptime and data accuracy.
• Support release management, including testing, deployment, and documentation of new features and enhancements.
• Collaborate with cross-functional teams to identify and implement process improvements, automation opportunities, and system integrations.
• Ensure compliance with data governance, security, and privacy standards within the Salesforce environment.
• Support SLA development, escalation paths development, and case lifecycle governance.

Salesforce Service Cloud Business Analyst

Manager

• Build trusted relationships within the assigned business unit/function and serve as the primary IT engagement point for that scope.
• Stimulate, surface, and shape demand into decision-ready items (problem statement, outcomes, scope assumptions, dependencies, risks, benefit hypothesis).
• Support prioritization readiness by clarifying tradeoffs and sequencing recommendations; escalate decisions through established governance.
• Run a predictable communications cadence for the assigned scope (monthly/quarterly updates aligned to governance).
• Own the portfolio narrative, communicate priorities, tradeoffs, progress, risks, and value outcomes in a way that enables timely decisions and stakeholder confidence.
• Produce concise stakeholder-ready updates: what’s in flight, what’s next, what’s blocked, and decisions needed.
• Ensure messages translate delivery status into business impact language; provide inputs to IT-level summaries / Quarterly Business Reviews (QBRs) as requested.
• Partner with PMO and delivery leads to track progress, risks/issues, dependencies, and readiness for key initiatives within the scope.
• Coordinate outcome and value reporting with initiative owners (adoption, benefits realized, stakeholder feedback).