Ventra Health

Supervisor

• Oversee the daily operations of the Refunds department
• Supervise and train assigned staff
• Conduct performance appraisals and make employment and discipline recommendations
• Coordinate work assignments
• Manage credit balance inventory and resolve patient and insurance refund requests within expected turnaround times
• Track trends and identify opportunities for enhancements, innovative solutions, and continuous process improvements
• Track, maintain, and monitor employee metrics
• Ensure quality audits are completed timely and consistently
• Interact with clients and Client Services teams by answering inquiries and providing credit balance reports and project updates
• Participate in the development and delivery of employee training courses and materials

Supervisor, Credits

Client Partner

• Serve as liaison between Ventra Health and clients for communication and information exchange
• Manage all aspects of client accounts to maximize collections, provide contracted management services where applicable, and minimize problems
• Conduct face-to-face client meetings to review performance and ensure satisfaction
• Serve as primary client point of contact and coordinate issue resolution with internal teams
• Facilitate internal and external meetings, compile meeting materials, take minutes, and maintain Client Success documentation
• Review operational workflow data and escalate incomplete or delayed steps
• Prepare and review internal and external reports and ad-hoc analyses
• Analyze Client Success metrics, present client-specific reports, and use the issue escalation matrix to resolve concerns
• Recommend process improvements based on data review
• Collaborate with finance, HR, credentialing, and compliance teams when Practice Administration services are used
• Monitor or manage client payor contract negotiations and renewals with the Managed Care Team or payor contracting resources
• Manage or monitor client quality programs and compliance training with organizational subject matter experts
• Assist with new client implementation
• Oversee, mentor, and support the growth of assigned Client Success colleagues where applicable
• Ensure compliance with applicable healthcare and security regulations and company policies
• Perform special projects and other assigned duties

Manager, Client Success

Call Center Representative

• Provide support for customers through various channels
• Address inquiries related to healthcare services
• Collaborate with the team to improve service delivery

Bilingual Contact Center Specialist

Data Engineer

• Assist in building and maintaining ELT pipelines using Azure Data Factory and Snowflake
• Support data ingestion, transformation, and loading processes
• Work with existing data models within the Medallion architecture (Bronze, Silver, Gold)
• Perform basic data validation and assist with ensuring data quality
• Support data analysis and discovery across source systems
• Assist in identifying and resolving data issues with guidance from senior team members
• Help document data flows, transformations, and mappings
• Work closely with Senior Engineers, Leads, and Architects to learn best practices
• Collaborate with Product, QA, and BI teams to support delivery of data solutions
• Participate in Agile ceremonies such as sprint planning, stand-ups, and retrospectives
• Develop skills in SQL, Snowflake, ADF, and data engineering best practices
• Learn and apply data modeling concepts and performance optimization techniques
• Begin using tools such as Copilot to assist with development and analysis tasks

Snowflake Data Engineer

Project Manager

• Main contact during onboarding
• Serve as the primary point of contact for clients during onboarding
• Manage project timelines, tasks, and communications to ensure on-time delivery
• Identify and escalate issues, drive resolution with internal and external stakeholders
• Lead client meetings to guide onboarding progress and address concerns
• Coordinate with internal teams to ensure accurate setup of coding, billing, and reporting services
• Collect and validate client data required for system configuration
• Anticipate client needs, assess risks, and implement proactive solutions
• Maintain and share onboarding status updates with stakeholders
• Contribute to the continuous improvement of onboarding strategies, workflows, and processes
• Facilitate post go-live monitoring to ensure successful implementation and transition
• Participate in special projects and perform other duties as assigned

Supervisor, Credits

Manager, Client Success

Bilingual Contact Center Specialist

Snowflake Data Engineer

Project Management Lead