Supervisor, Credits

Ventra Health

Remote Credits Supervisor overseeing medical refunds and credit balances for Ventra Health, a physician revenue-cycle management provider. Supervising staff, monitoring metrics, and improving refund operations.

Posted 8/12/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing refund operations, including credit balance management and performance appraisal processes. Proficient in training staff and ensuring compliance with state and federal regulations while maintaining high-quality standards.

Highest-signal resume keywords

Credit Balance ManagementSupervisory ExperienceMedical EOB ProcessingExcel Data AnalysisInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit Balance ManagementMedical EOB ProcessingPerformance AppraisalData AnalysisMathematical SkillsBilling Payment PostingProcess ImprovementQuality AuditsTraining DevelopmentTime Management

Soft Skills

Supervisory SkillsOrganizational SkillsCritical ThinkingInterpersonal CommunicationFlexibility

Tools & Technologies

Word Processing SoftwareSpreadsheet SoftwareDatabase SoftwarePresentation Software

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient RefundsInsurance AllowableContractual AllowancesState/Federal RegulationsClient Services

About the role

Key responsibilities & impact

Oversee the daily operations of the Refunds department
Supervise and train assigned staff
Conduct performance appraisals and make employment and discipline recommendations
Coordinate work assignments
Manage credit balance inventory and resolve patient and insurance refund requests within expected turnaround times
Track trends and identify opportunities for enhancements, innovative solutions, and continuous process improvements
Track, maintain, and monitor employee metrics
Ensure quality audits are completed timely and consistently
Interact with clients and Client Services teams by answering inquiries and providing credit balance reports and project updates
Participate in the development and delivery of employee training courses and materials

Requirements

What you’ll need

High School Diploma or Equivalent
Two (2) years of experience reading medical Explanation of Benefits (EOB) statements and understanding credit balance/refund management
One (1) year of experience posting medical payments to billing
Six (6) months of supervisory/management/leadership experience preferred
Experience processing electronic and manual payer EOBs, including insurance allowable, patient portions, denials, adjustments, and contractual allowances
Strong working knowledge of department roles and responsibilities
Strong supervisory/management skills
Strong oral, written, and interpersonal communication skills
Strong word processing, spreadsheet, database, and presentation software skills
Strong mathematical skills with whole numbers, fractions, percentages, and decimals
Strong Excel experience using pivot tables and analyzing large datasets
Strong time management, critical thinking, and organizational skills
Ability to read, understand, and apply state/federal laws, regulations, and policies
Ability to remain flexible and work within a collaborative and fast-paced environment
Ability to communicate with diverse personalities in a tactful, mature, and professional manner

Benefits

Comp & perks

Ventra performance-based incentive plan
Discretionary incentive bonus in accordance with company policies
Referral bonus for referring a friend
Reasonable accommodations for qualified individuals with disabilities