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Manager, Client Success
Ventra HealthManager, Client Success supporting physician-practice clients at Ventra Health, a healthcare revenue-cycle solutions provider. Managing collections, client reporting, escalations, contracts, compliance, and Client Success team development.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client account management, revenue cycle management, and compliance with healthcare regulations. Proven ability to analyze metrics, facilitate communication, and lead teams to enhance client satisfaction and operational efficiency.
Highest-signal resume keywords
Client Account ManagementRevenue Cycle ManagementHealthcare ComplianceLeadership and MentoringPresentation Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical BillingRevenue Cycle ManagementData AnalysisProcess ImprovementContract NegotiationQuality Program ManagementCompliance TrainingClient Success MetricsOperational Workflow ReviewAd-Hoc Reporting
Soft Skills
Interpersonal CommunicationProblem-SolvingTime ManagementOrganizational SkillsCustomer Service
Tools & Technologies
RCM SoftwareOutlookWorkflow Management Software
Industry Keywords
Healthcare ManagementClient SuccessState/Federal RegulationsContract ManagementClient Implementation
About the role
Key responsibilities & impact- Serve as liaison between Ventra Health and clients for communication and information exchange
- Manage all aspects of client accounts to maximize collections, provide contracted management services where applicable, and minimize problems
- Conduct face-to-face client meetings to review performance and ensure satisfaction
- Serve as primary client point of contact and coordinate issue resolution with internal teams
- Facilitate internal and external meetings, compile meeting materials, take minutes, and maintain Client Success documentation
- Review operational workflow data and escalate incomplete or delayed steps
- Prepare and review internal and external reports and ad-hoc analyses
- Analyze Client Success metrics, present client-specific reports, and use the issue escalation matrix to resolve concerns
- Recommend process improvements based on data review
- Collaborate with finance, HR, credentialing, and compliance teams when Practice Administration services are used
- Monitor or manage client payor contract negotiations and renewals with the Managed Care Team or payor contracting resources
- Manage or monitor client quality programs and compliance training with organizational subject matter experts
- Assist with new client implementation
- Oversee, mentor, and support the growth of assigned Client Success colleagues where applicable
- Ensure compliance with applicable healthcare and security regulations and company policies
- Perform special projects and other assigned duties
Requirements
What you’ll need- High School Diploma or GED
- Bachelor’s Degree in business, healthcare management, or related field preferred
- At least three to five years (3-5) of experience in healthcare, revenue cycle management, or a related field
- Basic familiarity with medical billing and terminology
- Ability to read, understand, and apply state/federal laws, regulations, and policies
- Ability to communicate with diverse personalities in a tactful, mature, and professional manner
- Flexibility to work within a collaborative and fast-paced environment
- Ability to deliver high-quality service excellence with high attention to detail
- Understanding of and compliance with company policies and procedures
- Proven strong leadership and management skills
- Strong presentation development and delivery skills
- Strong knowledge of revenue cycle management, accounting, and/or finance
- Strong customer service and customer-facing skills
- Strong judgment and problem-solving skills
- Strong oral, written, and interpersonal communication skills
- Strong time management, organizational, and decision-making skills
- Strong knowledge of Outlook and RCM software or equivalent workflow management software
Benefits
Comp & perks- Ventra performance-based incentive plan
- Discretionary incentive bonus in accordance with company policies
- Referral Bonus
- Reasonable accommodations for qualified individuals with disabilities