Velsera

QA Engineer

• Support implementation of Integrated Management Systems SOPs
• Support all phases of the product life cycle (including, but not limited to requirements development/review/approval, test planning, test execution, and test reporting and assessment)
• Support compliance assessments to ensure quality and regulatory requirements are successfully implemented and maintained
• Participate in assigned continuous improvement initiatives
• Conduct activities related to internal and external audits as assigned
• Track Non-Conformities and CAPAs to closure cross organization
• Timely monitor and report on KPIs
• Provide quality related trainings
• Collaborate across teams to deliver the responsibilities

Senior Software Quality Assurance Specialist

Sales

• Build, mentor, and actively manage the global Life Sciences sales team.
• Lead by example, leveraging personal and professional networks within the Pharma and Biotech sectors to bring new logos and partnerships to the table that have a measurable (positive) impact on our business.
• Employ a consultative sales approach to win opportunities, establish and grow critical accounts, and assist the team to get deals over the finish line to achieve revenue targets.
• Assist with sales presentations and coordinate engagement from subject matter experts within the organization as needed to push deals through the process.
• Establish tactical standards with sales leadership – guaranteeing we have and maintain a necessary discipline in forecasting, pipeline management, and customer health/growth planning.
• Have a player/coach mentality.
• Monitor industry, team, and individual performance - analyzing opportunities and insights and leveraging this information to continually improve sales leadership effectiveness.
• Evaluate and drive improvements in customer engagement activities.
• Collaborate with cross-functional leaders to continuously refine corporate/product messaging, pricing strategies, and business models to achieve bookings/revenue goals.
• Develop and maintain an excellent understanding of Velsera's key active and prospective customers; build relationships with key thought leaders and act as an executive sponsor of customer accounts to ensure needs are met, business is retained, and customer value grows over time.
• Represent the company externally at customer meetings, networking events, conferences, etc. to enhance and strengthen the company’s profile and optimize all business development opportunities.

Vice President, Sales

Account Executive

• Development of new business opportunities through proactive identification and qualification of key contacts within assigned strategic accounts and targets.
• Develop and implement account strategies and sales plans to achieve or exceed quota targets.
• Establish relationships with key client decision makers to understand their business goals and how we could help them achieve desired results
• Anticipate and mitigate prospect/client challenges through proactive engagement methodologies.
• Cross-functional collaboration within Velsera and prospect/client teams to develop and scope solutions.
• Manage up-to-date activity, planning, and forecasting of all qualified opportunities throughout the sales process to closure status.
• Maintain a current and appropriate understanding of Velsera product portfolio as well as genomics, bioinformatics analysis, and prospect/client-related scientific direction.
• Active participation at industry meetings and conferences as required to represent Velsera.
• Develop and deliver presentations, and proposals to meet expressed and anticipated customer needs
• Follow industry trends and competitor strategies to distinguish and leverage key differentiators.
• Maintain a strategic plan for all accounts and provide regular pipeline and forecast updates to senior leadership.
• Recruitment and sourcing of data to support the ever expanding Global Data Network
• Travel may be required up to 30%

Account Executive – Clinical

People Operations

• Own day-to-day administration of benefits programs including medical, dental, vision, life insurance, disability insurance, retirement (401k), and leave programs.
• Manage employee benefit enrolments, eligibility updates, and terminations in the HRIS and with the vendors.
• Ensure accurate payroll deductions, employer contributions and vendor billing reconciliation.
• Partner closely with external benefits brokers, vendors and administrators to ensure smooth plan operations.
• Assist with US open enrolment including employee communications and benefit materials.
• Monitor benefits-related compliance activities by coordinating data and documentation with brokers and external providers (e.g., ACA reporting support, ERISA documentation, Form 5500 inputs).
• Serve as a point of contact for employees regarding benefits questions and issue resolution.
• Support core HR processes for US employees, including onboarding, offboarding, and job changes.
• Maintain accurate and up-to-date employee records, documentation, and data within the HRIS.
• Partner with Payroll and Finance to ensure consistency and accuracy across systems.
• Support HR audits and reporting requests, internal and external.
• Assist with drafting and maintaining HR process documentation, guides, and employee-facing materials.
• Ensure the accuracy, completeness, and integrity of HR and benefit data.
• Use Excel and HR systems confidently to manage data, validate inputs, reconcile discrepancies and prepare routine reports.
• Identify opportunities to improve HR processes, reduce manual work, and increase efficiency through better data practices and system usage.
• Support basic recurring People Operations reporting needs.
• Support employee experience initiatives related to benefits, onboarding, and key employee lifecycle moments.
• Assist with internal communications related to People initiatives and benefits programs.
• Partner with Talent Acquisition and People Operations colleagues to ensure a smooth and positive onboarding experience for employees.
• Help evaluate engagement programs and gather employee feedback to improve participation and impact.

People Operations Generalist, Benefits

Manager

• Engage with our client base to ensure best in-class client experience while also deepening our relationships with key stakeholders in our client portfolio with a hands-on approach
• Drive and prioritize voice of customer by inter-departmental collaboration to bring the VOC to product development
• Collaborate with sales counterparts on accelerating account expansions and renewals as well as identify renewal risks and implement remediation plans
• Develop scalable processes to gain efficiencies in workflows and report out with appropriate KPIs
• Manage and mentor your high performing teams
• Cross-collaborate and ensure teams are trained to handle new onboarding procedures
• Act as hiring manager when expanding your teams
• Develop and train Clinical Service team members
• Review and manage customer satisfaction results
• Overall responsibility for customer feedback QMS process

Technical Services Manager

Controller

• Reporting to the VP, Finance, the Global Controller position will be responsible for all day-to-day of accounting functions.
• This position will provide business and financial support to a group of high growth business units within the precision medicine industry.
• Primary responsibilities include management of the global monthly close process, including budget to actual variance analysis and preparation of the monthly financial reporting and quarterly compliance packages.
• The position will directly supervise the Global Accounting teams (locations include: US, Belgium, Serbia and India).
• Additional responsibilities include supervision of the following areas: customer invoicing, accounts receivable, accounts payable, payroll, and treasury administration, including cash forecasting.
• This position will be the primary liaison with the external accountants and lead the year-end audit.
• The Global Controller will also be part of a team that creates and implements policies and procedures to identify, resolve and document accounting issues in addition to creating procedures to make the close and reporting processes more efficient and accurate.

Director, Global Controller

Community Manager

• Lead and educate the research community:
• Create content to help researchers learn how to use Velsera platforms including written tutorials and video tutorials. Examples of platforms include, but are not limited to, the National Cancer Institute’s Cancer Genomics Cloud and the National Heart, Lung, and Blood Institute’s BioData Catalyst
• Plan and lead training sessions and workshops for user groups ranging from 5 users to 100 users in both academic and commercial platforms
• Present the value of Velsera platforms to the research community at conferences, workshops, and consortia meetings
• Regularly identify and lead new opportunities for growth across platforms to be showcased (ex. NCPI initiatives)
• Identify needed content that can apply across platforms and proactively share new content across platform community engagement teams
• Independently lead data ecosystem outreach and engagement efforts
• Lead Outreach and Engagement with Scientific Program Managers and Science Strategy staff and contribute to the future direction of a program to continue user-driven development
• Develop strategic roadmap for community outreach and engagement
• Apply new features to engagement strategy (ex. identifying new groups or growing past engagements using feature)
• Independently identify areas for strategic growth given current active projects and program roadmap
• Identify new topics for workshops and lessons including modular/reproducible content development and leads team to final products
• Define what we are we trying to achieve by projecting forward and coming up with strategies, finding creative ways to make things more efficient; continually refines and optimizes collection and storytelling using metrics on a frequent basis; present successes in digestible/marketable pieces to broader programs and NCPI
• Proactively coordinate with tech team on new features and user testing (ex. new potential users and current active users)

Senior Community Engagement Manager

Accounting Manager

• Record monthly revenue in compliance with ASC606.
• Ensure customer invoices are processed in a timely manner and are in compliance with customer contracts.
• Work with the Global Controller on revenue-related month-end close processes.
• Maintain accurate revenue recognition, deferred and unbilled schedules.
• Support revenue and cash collection forecasting.
• Identify and implement initiatives to drive efficiencies in revenue accounting processes.

Revenue Accounting Specialist

Product Manager

• Translate the CSPO’s and CEO’s mFacro-vision into a concrete, multi-quarter product strategy for CGW.
• Lead the shift from traditional "requirements-gathering" to a modern, AI-enhanced discovery model.
• Drive innovation by identifying opportunities where machine learning and generative AI can automate interpretation bottlenecks.
• Ensure CGW remains the industry standard for agnostic NGS interpretation, maintaining high-fidelity reporting.
• Own the overarching strategy for migrating customers from CGW to CGW+.
• Partner with the General Manager and Customer Success team to identify at-risk accounts during the migration lifecycle.
• Act as the internal expert on the genomics ecosystem, maintaining deep awareness of competitive moves.
• Conduct regular "head-to-head" analysis against industry peers to ensure our "agnostic" promise remains a distinct competitive advantage.
• Manage and mentor a team of 3 Product Managers and 1 Designer based in India.
• Act as the primary advocate for the CGW across the senior leadership team.

Director of Product Management

Customer Success Manager

• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of Velsera solution and services.
• Work with customers to build Customer Success Plans, establishing critical outcomes, and key performance indicators then apply a deep understanding of Customer Health to maximize their achievement.
• Assist customers by introducing them to the most appropriate best practices and other enablers for success at each stage of the Velsera Customer Journey.
• Identify the need for and create playbooks, solutions, best practices and other shared assets, to improve customer effectiveness and efficiency.
• Provide insights to customers with respect to the availability and applicability of new features (or deprecation/EOL of the same).
• Act as a customer advocate in all internal Velsera activities, including product road-mapping, and account planning.
• Take a risk-based approach to monitoring customer sentiment and managing account escalations.
• Measure and monitor customers’ achievement of critical and key performance indicators, reporting both internally to Velsera account stakeholders and externally to Customer Sponsors and Executives.
• Identify, qualify and support the positioning of additional business cases to expand Velsera usage within the customer organization.
• Identifying and executing on opportunities for upsell and expansions with our existing customer base.
• Manage customer renewal cycle from initial approach through contracting to ensure revenue retention.

Program Manager

• Support definition and tracking of priorities within assigned program(s) in collaboration with Program Managers, clients, and internal stakeholders
• Help drive progress by tracking action items, identifying risks or blockers, and supporting clear communication across cross-functional teams
• Assist with proposal development, including coordinating inputs, timelines, and budget components
• Support communication with internal and external stakeholders, including meeting coordination, status updates, documentation, and follow-ups
• Help ensure fulfillment of program obligations by coordinating with teams across Velsera
• Learn and document user needs and workflows, and help clients and users get the most value from Seven Bridges products and features