Account Manager – Clinical

Velsera

Account Manager developing relationships and managing accounts in the clinical diagnostics space. Driving customer satisfaction and expanding Velsera's presence through effective account management.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build and maintain strong relationships with key decision-makers and stakeholders across your assigned account portfolio
Own net new account growth within small to mid-sized accounts, managing the full sales cycle from prospecting to close
Partner closely with your outside sales counterpart to support joint accounts and ensure a coordinated, seamless customer experience
Develop and execute account plans focused on retention, expansion, and long-term partnership development
Identify and pursue upsell, cross-sell, and expansion opportunities within existing accounts
Lead renewal discussions and support contract negotiations to drive continued customer success and revenue growth
Understand customer business objectives and challenges, positioning Velsera solutions to support their goals
Facilitate regular business reviews and stakeholder meetings to communicate value, outcomes, and future opportunities
Partner cross-functionally with Customer Success, Professional Services, Product, and Support teams to address customer needs
Maintain accurate pipeline activity, account planning, forecasting, and renewal tracking in Salesforce
Develop and deliver compelling presentations, proposals, and business reviews tailored to customer needs
Stay current on Velsera’s product portfolio and the broader clinical genomics and diagnostics landscape
Monitor industry trends and competitive dynamics to identify opportunities and strengthen Velsera’s position
Represent Velsera at industry conferences and events as needed
Travel may be required up to 30%

Requirements

What you’ll need

3+ years of experience in a quota-carrying sales, account management, or business development role
Demonstrated success managing and growing a book of business, including net new account acquisition
Strong communication and relationship-building skills, with the ability to engage decision-makers effectively in a remote/virtual selling environment
Ability to manage a high-volume pipeline, prioritize across accounts, and drive opportunities to close
Collaborative mindset with experience working alongside field or outside sales counterparts to support shared accounts
Proficiency with CRM platforms (Salesforce preferred) and standard business productivity tools
Experience in healthcare, clinical laboratory, genetics/genomics, or life sciences (Preferred)
Familiarity with SaaS or data solutions in a clinical or research context (Preferred)
Bachelor’s degree (Preferred)

Benefits

Comp & perks

A full-suite of industry-leading benefits (list by location)
Remote work flexibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementbusiness developmentsales cycle managementcontract negotiationspipeline activity managementaccount planningforecastingpresentation developmentproposal developmentcustomer retention strategies

Soft Skills

relationship-buildingcommunicationcollaborationprioritizationcustomer engagementproblem-solvingstakeholder managementnegotiationstrategic thinkingadaptability