FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Develop and maintain strong relationships with key decision-makers and stakeholders within assigned customer accounts.
- Create and execute strategic account plans focused on customer retention, growth, and long-term partnership development.
- Understand customer business objectives, challenges, and priorities, aligning Velsera solutions to support their success.
- Identify opportunities for upselling, cross-selling, and expansion of Velsera products and services.
- Lead customer renewal discussions and support contract negotiations to ensure continued customer success and business growth.
- Anticipate and mitigate customer challenges through proactive engagement and account management methodologies.
- Partner closely with Customer Success, Professional Services, Product, Support, and Sales teams to ensure a seamless customer experience.
- Facilitate regular business reviews and executive stakeholder meetings to communicate value, outcomes, and future opportunities.
- Manage up-to-date activity, account planning, forecasting, renewals, and expansion opportunities throughout the customer lifecycle.
- Maintain a current and appropriate understanding of Velsera's product portfolio, genomics, bioinformatics analysis, and customer-related scientific direction.
- Develop and deliver presentations, business reviews, proposals, and strategic recommendations to meet expressed and anticipated customer needs.
- Follow industry trends and competitor strategies to identify opportunities and strengthen Velsera's position within customer accounts.
- Maintain a strategic plan for all assigned accounts and provide regular account updates, forecasts, and growth opportunities to senior leadership.
- Support customer adoption initiatives and advocate internally for customer requirements and feedback.
- Active participation at industry meetings and conferences as required to represent Velsera.
- Travel may be required up to 30%.
Requirements
What you’ll need- 5+ years of experience in Account Management, Customer Success, Sales, or Business Development within SaaS, healthcare, life sciences, genetics, or genomics environments.
- Experience managing strategic customer relationships within Life Science organizations including pharmaceutical, biotechnology, and CRO environments.
- Proven ability to drive customer retention, renewals, and revenue growth within existing accounts.
- Knowledge of customer success and account development techniques essential, with Salesforce (SFDC) and Microsoft Office experience strongly preferred.
- BS in Genetics, Microbiology, Life Sciences, Healthcare, Business, or a related field.
- An ability to network at all organizational levels and establish relationships with senior management in healthcare organizations with ease.
- Ability to understand and present technical and/or scientific concepts and material clearly and effectively.
- Strong relationship management, communication, and problem-solving skills.
- Team player with an ability to thrive while working independently and collaboratively to drive customer success and business growth.
- English language is mandatory.
Benefits
Comp & perks- A full-suite of industry-leading benefits (list by location)
- Remote work flexibility
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Account ManagementCustomer SuccessSalesBusiness DevelopmentCustomer RetentionRenewalsRevenue GrowthAccount Development TechniquesGenomicsBioinformatics
Soft Skills
Relationship ManagementCommunicationProblem-SolvingNetworkingCollaborationStrategic PlanningProactive EngagementPresentation SkillsNegotiationAdaptability