Veeva Systems

Travel Coordinator – Program/Event

Veeva Systems

full-time

Posted on:

Location Type: Remote

Location: Remote • Massachusetts • 🇺🇸 United States

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Salary

💰 $22 - $28 per hour

Job Level

JuniorMid-Level

About the role

  • Booking travel - arrange and book travel for HCPs, including flights, hotels, ground transportation, etc.
  • Itinerary Management- creating detailed, accurate travel itineraries and communicating them to the HCPs
  • Compliance - ensuring all travel arrangements adhere to the company's travel policies, budget constraints, and industry regulations (e.g., visa/passport requirements, health advisories)
  • Database management - manage promotional educational programs within the proprietary system
  • Budget management - assisting customer representatives with their program planning budget to ensure they meet customer business rules and guidelines
  • Frequent daily communication with sales representatives and faculty as needed
  • Ensuring all event materials are complete and accurate
  • Work closely with other team members to ensure successful execution of events and travel
  • Adherence to various policies (i.e., confidentiality, sensitive communication, intellectual property)
  • Effectively manage a high volume of events while also responding to emails and phone calls
  • Manage and monitor a high volume of emails daily.
  • Cover after-hours phone line 5pm-midnight on a rotated basis (weeks selected by coordinator)

Requirements

  • High School diploma or equivalent; College Degree Preferred
  • 1-2 years experience in field or related area (Travel Agency, Sales, Hospitality, Pharmaceutical, Medical Industry, and Customer Service)
  • Pharmaceutical Speaker Bureau experience is a plus
  • Pharmaceutical Event Planning experience is a plus
  • Strong analytical and problem-solving skills
  • Professional and clear oral and written communication and etiquette skills to successfully manage high phone and email volume
  • Demonstrate ability to work in a fast-paced environment, changing planning activities and/or multitasking often to meet fluctuating customer /company priorities
  • Proficiency in MS Office, Word, Excel (e.g., financial calculations, pivot tables, VLOOKUP’s), and Gmail preferred
Benefits
  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
itinerary managementdatabase managementbudget managementanalytical skillsproblem-solving skillsevent planningtravel bookingcompliance managementfinancial calculationsmultitasking
Soft skills
communication skillsprofessional etiquetteorganizational skillsteam collaborationadaptabilityattention to detailcustomer servicetime managementconfidentialitysensitivity
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