Regional Loss Prevention Manager – Northeast
Vans
Corporate Director of Meetings & Events, Catering
Loews Hotels & Co
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
Chef
About the role
- Yield management: optimize the use of event space, pricing and availability based on demand, timing, guest behavior, and historical data
- Train hotel teams in yield management procedures and best practices
- Evaluate catering business opportunities to maximize revenue and profitability while achieving customer expectations to set standards
- Carefully review all contracted services to ensure proper contribution to profits
- Evaluate changes in client needs, business mix, industry and competitive trends to recommend appropriate product/service and operational changes to ensure guest and employee satisfaction, maintain market dominance, and provide exceptional financial returns
- Educate and assist hotels in the development and execution of evaluation plans
- Understand the demands of clients’ events and can help craft and implement hotel operating standards to maximize efficiency
- Strategize to optimize room rental charges
- Understand Marketing, Public Relations, and Social Media and partner with those departments to promote Catering and Social events and help drive demand and awareness at the brand level
- Actively participate in industry related organizations such as National Association for Catering Events (NACE), Meeting Professionals International (MPI), etc.
- Conduct hotel site inspections in detail to revitalize and elevate experiences
- Utilize creative skills to provide innovative set-ups, menus, and functions for groups
- Partner with Corporate Chef and Brand Design Studio on creation/revision of Wedding Package Menus and Specialty Menus
- Provide resources for hotel teams to optimize revenues, streamline processes to increase efficiency, while creating memorable experiences
- Monitor sales performance of Catering Sales, assess practices and advise towards success
- Track Catering meeting survey scores at hotels, assist in correcting issues and improving scores to meet targets
- Serve as a subject matter expert on catering contract details, review/edit contracts with the Legal team, and train the field on proper negotiation and execution
- Offer input on creation of Quarterly/Annual Event Managers and Catering Sales Managers incentives to drive profitable revenues
- Provide analytical review of data, develop strategies and implement across all properties
- Continually monitor results and adjust as appropriate for maximum effect.
- Provide continuous training and education plan for field Directors and teams
- Collaborate with 3rd party partner websites to institute brand agreements and standardize hotel participation
- Support hotels through Budget/Forecast process through reviewing data and providing recommendations for changes
- Establish/ensure adherence to all department and Loews Hotels guidelines, policies, and procedures
- Work with leadership to include Catering and Event Management in Brand and Commercial Team communications, efforts, and accolades including Annual Awards, Super Stars, MVP Points Program, etc.
- Regular and reliable attendance in conformance with Company standards
- Attend all mandatory meetings and participate in/complete all mandated/required training courses
- Perform other duties as assigned
Requirements
- High School Diploma or equivalent required along with relevant applicable experience
- Minimum ten years’ experience in Catering Sales and Event Management
- Working knowledge of M&E Operating systems like FDC, Diagramming Systems, Opera, Micros or comparable hotel systems
- Extensive knowledge of partnering departments such as Banquet Operations, Restaurants, Digital Marketing, Marketing
- Strong acumen of the social market with an emphasis on Weddings, Galas, Prom, Fundraisers
- Familiarity with selling, planning and execution of Ethnic events
- Strong yield management skills with an understanding of optimizing the catering mix of business and the use of historical data; ability to train hotel teams to do the same
- Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills, particularly in Wedding/Social events
- Ability to interact effectively with all levels of corporate and hotel staff and management
- Excellent communication skills – written and verbal
- Outstanding selling skills with a focus on Wedding / Social events
- Excels in a fast-paced work environment
- Ability and willingness to work a flexible schedule, including weekends and holidays based on business needs
- Ability and willingness to travel approximately 20% of the time to attend meetings, hotel visits, corporate events as needed
Benefits
- Competitive health & wellness benefits
- 401(k) & company match
- Paid Sick Days, Vacation, and Holidays
- Paid Bereavement
- Pet Insurance and Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Team Member Hotel Rates, other discounts, perks and more
- Many of our Leadership positions are bonus eligible
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
yield managementcatering salesevent managementsales techniquesnegotiating skillshistorical data analysisM&E operating systemsFDCDiagramming SystemsOpera
Soft skills
communication skillsinterpersonal skillstraining skillsorganizational skillsflexibilityproblem-solvingteam collaborationcustomer serviceleadershipadaptability
Certifications
High School DiplomaNACE membershipMPI membership
