Veeam Software

Recruitment

• Full-Cycle Recruitment: Drive the end-to-end recruitment process for the Securiti AI team, from proactive sourcing and screening to facilitating interviews and managing offer negotiations.
• Strategic Partnership: Collaborate closely with hiring managers and leadership to develop tailored recruitment strategies that address unique skill set requirements and business objectives.
• Talent Market Intelligence: Conduct ongoing market research to identify trends, salary benchmarks, and talent hotspots, providing actionable insights to hiring teams.
• ATS & Process Management: Ensure job postings in Greenhouse ATS are accurate, timely, and optimized for attracting diverse candidates; maintain meticulous records to support compliance and reporting.
• Candidate Experience: Champion a positive candidate journey, providing timely feedback and maintaining transparent communication throughout the process.
• Data & Reporting: Prepare regular recruitment progress reports, analyze pipeline metrics, and identify areas for process improvement to enhance hiring outcomes.
• Stakeholder Engagement: Cultivate strong relationships with internal stakeholders, including HR, sales, and engineering teams, to align hiring priorities with organizational goals.
• Continuous Improvement: Identify and implement innovative sourcing techniques and process enhancements to increase hiring efficiency and quality.

Senior Talent Acquisition Partner

Customer Success Manager

• Develop and champion a long-term product vision and roadmap for Customer Success at Veeam, driving excellence in customer support and experience.
• Translate customer insights, market trends, and data into actionable features and service enhancements, ensuring Customer Success offerings evolve with client needs.
• Lead the adoption of emerging technologies, particularly AI/ML (e.g., chatbots, automation, predictive analytics), to transform and optimize CS operations.
• Partner with Engineering, Marketing, Sales, and Support leaders to ensure seamless execution of the Customer Success strategy from ideation through launch.
• Define and monitor KPIs, leveraging data to measure impact and continuously refine strategies for growth, retention, and customer value.
• Oversee the full lifecycle of Customer Success products and services, ensuring features deliver measurable business outcomes and align with Veeam’s objectives.

Senior Director, Customer Success, Product Portfolio Management

• The Senior Director – Enterprise Renewals Account Management will act as a strategic leader and operational catalyst, driving retention and growth across the Americas enterprise portfolio, encompassing EMEA and APJ regions (Central, East, South, North-West).
• Success will be measured by achieving renewal and new business targets, strengthening Net Revenue Retention (NRR), and cultivating a high-performance, results-driven culture.
• Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies.
• Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
• Leading the team to reach Account Growth Quotas (Renewal + Expansion)
• Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings
• Creating win back plays for the Enterprise
• Providing structured insights and customer and market trends in the Enterprise
• Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.
• Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions.
• Engage directly with customer C-Suite executives
• Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

Senior Director, Renewals & Customer Success – Enterprise

• Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies.
• Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
• Leading the team to reach Account Growth Quotas (Renewal + Expansion)
• Own forecasting accuracy for the pipeline and bookings together with sales counterparts
• Creating win back plays for the Enterprise
• Providing structured insights and customer and market trends in the Enterprise
• Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.
• Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions.
• Engage directly with customer C-Suite executives
• Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

Senior Director, Renewals & Customer Success – Enterprise, EMEA, APJ

• Strategic Coordination & Governance: Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies.
• Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
• Leading the team to reach Account Growth Quotas (Renewal + Expansion)
• Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings
• Creating win back plays for the Enterprise
• Providing structured insights and customer and market trends in the Enterprise
• Impactful Communication: Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.
• Organizational Influence: Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions.
• Engage directly with customer C-Suite executives
• Talent Development: Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.