Veeam Software

Senior Director, Customer Success, Product Portfolio Management

Veeam Software

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $262,500 - $545,000 per year

Job Level

Senior

About the role

  • Develop and champion a long-term product vision and roadmap for Customer Success at Veeam, driving excellence in customer support and experience.
  • Translate customer insights, market trends, and data into actionable features and service enhancements, ensuring Customer Success offerings evolve with client needs.
  • Lead the adoption of emerging technologies, particularly AI/ML (e.g., chatbots, automation, predictive analytics), to transform and optimize CS operations.
  • Partner with Engineering, Marketing, Sales, and Support leaders to ensure seamless execution of the Customer Success strategy from ideation through launch.
  • Define and monitor KPIs, leveraging data to measure impact and continuously refine strategies for growth, retention, and customer value.
  • Oversee the full lifecycle of Customer Success products and services, ensuring features deliver measurable business outcomes and align with Veeam’s objectives.

Requirements

  • 15+ years of experience in Customer Success, Product Management, Product Strategy, or related enterprise SaaS/technology roles.
  • Demonstrated technical acumen with the ability to collaborate closely with engineering, deployment, and technical leadership teams.
  • Proven success managing the lifecycle of service offerings, including pricing, packaging, and GTM strategy.
  • Strong financial acumen with hands-on P&L ownership and business case development for services or product lines.
  • Experience leading CS monetization and transformation initiatives, leveraging product management methodologies.
  • Operational leadership in establishing and tracking OKRs, KPIs, and applying analytics for data-driven decisions.
Benefits
  • Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
  • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
  • Medical, dental, and vision coverage starting on your first day
  • Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
  • 401(k) retirement plan with company matching contributions
  • Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
  • AirVet: 24/7 virtual veterinary care at no cost
  • Legal services, identity protection, and supplemental health insurance options
  • Tax-advantaged spending accounts for healthcare, dependent care, and commuting
  • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AIMLchatbotsautomationpredictive analyticsproduct managementP&L ownershipbusiness case developmentOKRsKPIs
Soft Skills
leadershipcollaborationstrategic thinkingcustomer focusdata-driven decision makingcommunicationproblem solvingadaptabilityinnovationfinancial acumen