Veeam Software

Senior Director, Renewals & Customer Success – Enterprise

Veeam Software

full-time

Posted on:

Location Type: Remote

Location: Poland

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Job Level

Senior

About the role

  • The Senior Director – Enterprise Renewals Account Management will act as a strategic leader and operational catalyst, driving retention and growth across the Americas enterprise portfolio, encompassing EMEA and APJ regions (Central, East, South, North-West).
  • Success will be measured by achieving renewal and new business targets, strengthening Net Revenue Retention (NRR), and cultivating a high-performance, results-driven culture.
  • Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies.
  • Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
  • Leading the team to reach Account Growth Quotas (Renewal + Expansion)
  • Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings
  • Creating win back plays for the Enterprise
  • Providing structured insights and customer and market trends in the Enterprise
  • Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.
  • Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions.
  • Engage directly with customer C-Suite executives
  • Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

Requirements

  • 10+ years' experience leading successful Renewals, Sales or Customer Success Teams
  • Proven track record in enterprise sales leadership with a focus on renewals and customer lifecycle management.
  • Strong business acumen and ability to navigate complex organizational structures.
  • Expertise in negotiation, stakeholder engagement, and change management.
  • Experience in SaaS or subscription-based business models preferred.
Benefits
  • 26 paid days off annually, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
  • Paid parental, maternity, and paternity leave
  • Fully covered family medical plan, dental, rehab, and vaccinations
  • Life, critical illness, and disability insurance
  • Employer pension contribution via PPK
  • Monthly Edenred allowance of 450 PLN for meals
  • MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
  • Up to 12 free therapy sessions annually, plus legal and financial advice
  • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enterprise sales leadershiprenewals managementcustomer lifecycle managementnegotiationstakeholder engagementchange managementSaaSsubscription-based business modelsforecastingpipeline management
Soft Skills
strategic leadershipoperational excellenceresults-driven culturecommunicationteam buildingmentoringaccountabilityinnovationcontinuous improvementbusiness acumen