Senior Director, Renewals & Customer Success – Enterprise
Veeam Software
full-time
Posted on:
Location Type: Remote
Location: Germany
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Job Level
About the role
- Strategic Coordination & Governance: Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies.
- Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
- Leading the team to reach Account Growth Quotas (Renewal + Expansion)
- Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings
- Creating win back plays for the Enterprise
- Providing structured insights and customer and market trends in the Enterprise
- Impactful Communication: Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.
- Organizational Influence: Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions.
- Engage directly with customer C-Suite executives
- Talent Development: Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.
Requirements
- 10+ years' experience leading successful Renewals, Sales or Customer Success Teams
- Proven track record in enterprise sales leadership with a focus on renewals and customer lifecycle management.
- Strong business acumen and ability to navigate complex organizational structures.
- Expertise in negotiation, stakeholder engagement, and change management.
- Experience in SaaS or subscription-based business models preferred.
Benefits
- 30 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Statutory public health insurance with employer and employee contributions
- Statutory pension scheme with employer and employee contributions
- Statutory accident insurance fully funded by Veeam
- Supplemental pension plan with employer match and salary sacrifice option
- Supplemental accident insurance with 24/7 worldwide coverage
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
renewal strategiescustomer lifecycle managementnegotiationstakeholder engagementchange managementforecasting accuracyoperational excellenceaccount growth quotasSaaSsubscription-based business models
Soft Skills
impactful communicationorganizational influencetalent developmentmentoringaccountabilityinnovationcontinuous improvementstrategic coordinationcollaborationtrust building