VCU Health

Business Analyst

• Support a project by adding ‘depth,’ providing analysis and additional information
• Act as a bridge between the functional requestor and the project team
• Develop process flows, mapping documents, and current/future state workflows
• Identify problems and communicate progress effectively
• Facilitate requirement-gathering sessions and process flow sessions

Senior IT Business Analyst

Therapist

• Conducts evaluations on referred patients
• Plans and implements a comprehensive treatment program
• Includes discharge planning, patient/family education, and follow-up recommendations
• Documents results of the OT evaluation and services provided
• Participates as a member of a self-directed departmental team
• Provides clinical instruction to OT and OTA students as needed
• Provides training and education to department and hospital staff

Occupational Therapist – PRN

Financial Planning and Analysis

• Responsible for the entire scope of financial clearance activities for assigned patients before the scheduled appointment date.
• Confirming completeness of patient registration data
• Verifying insurance eligibility
• Confirming health plan benefits
• Procuring PCP referrals and health plan authorizations
• Calculating/collecting patient liability estimate
• Restricting/redirecting out of network patient
• Communicating patient financial responsibility
• Ensuring patient financial responsibility is communicated with consistency, clarity and transparency to ensure patients understand the cost of services they receive, their insurance coverage and limitations, and their individual responsibility.
• Successful performance of job duties directly impacts health system goals of streamlining clinical operation work flows as well as improving revenue cycle operations and financial performance.

Patient Financial Clearance Representative

Administration

• Execute all assigned physician and ancillary master scheduling requests.
• Ensure creation and edits to master schedules meet VCU Health guidelines.

Capacity Management Specialist

ServiceNow

• Responsible for governance and management of ITIL Configuration Management in ServiceNow.
• Own the ITSM ITIL Configuration Management process lifecycles.
• Lead and support IT Service Management processes and projects.
• Ensure a reliable source of truth for IT services and relationships.
• Define dashboards and reports related to process quality, efficiency, and effectiveness.

ITSM Configuration Management II – ServiceNow

• Responsible for the entire scope of financial clearance activities for assigned patients before the scheduled appointment date
• Confirming completeness of patient registration data
• Verifying insurance eligibility
• Confirming health plan benefits
• Procuring PCP referrals and health plan authorizations
• Calculating/collecting patient liability estimate
• Restricting/redirecting out of network patient
• Communicating patient financial responsibility