VCU Health

Financial Planning and Analysis

• Responsible for the entire scope of financial clearance activities for assigned patients before the scheduled appointment date
• Confirm completeness of patient registration data
• Verify insurance eligibility
• Confirm health plan benefits
• Procure PCP referrals and health plan authorizations
• Calculate/collect patient liability estimates
• Communicate patient financial responsibility with consistency, clarity and transparency
• Ensure patients understand the cost of services they receive, their insurance coverage and limitations, and their individual responsibility
• Collects and updates patient demographic and insurance plan information
• Verifies insurance plan eligibility and benefits using multiple system and web-based tools
• Calculates out-of-pocket liability and collects required deposits, co-pays, deductibles, and outstanding balances from patients prior to service
• Refers patients to financial counselors when assistance is needed to identify alternate payer sources
• Contacts health plan to secure prior authorization for procedures/testing
• Coordinates peer-to-peer review between physicians and health plan medical directors to secure prior authorization for services
• Maintains thorough knowledge of commercial, managed care and governmental health care plans

Patient Financial Clearance Representative – Ambulatory

Therapist

• Applies ionizing radiation to the patient in accordance with the prescription and instructions of the Radiation Oncologist
• Educates, prepares and reassures patients and their families by answering questions, providing physical assistance and reinforcing physicians' advice regarding treatment reactions and post-treatment care
• Participates in the orientation and education of patients
• Works with minimal supervision, seeking advice from supervisor, physician or physics staff when required
• On-call as well as extended hours due to patient load

Radiation Therapist

Engineer

• Perform advanced troubleshooting and repair on assigned equipment.
• Perform installation, validation and maintenance on assigned equipment.
• Lead communications with customers and serve as escalation point for customer-related concerns including installs.
• Own customer issues from dispatch or identification of issue to resolution.
• Ensure equipment meets established safety and performance standards through rigorous testing and quality control procedures.
• Adhere to strict safety protocols and regulatory requirements related to the use of equipment.
• Assist in the procurement, installation, commissioning and maintenance of new technology for delivery.
• Partner with the customer and recommend value-added services that will help the customer.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

Maintenance Engineer

Manager

• Facilitates patient flow, coordinates activities and communication for the clinical during his/her assigned shift.
• Serves as a resource and leader for patients, staff, health care providers, administration, and other disciplines.
• Ensures patient care is delivered in an efficient, caring, and courteous manner.
• Manages area with high visit volume and complex patient population.
• Collaborates with clinic leadership and is responsible for maintaining efficient clinical workflows.

Assistant Clinical Manager, RN – Pediatric Orthopedics

Analyst

• Partner with the application team while working collaboratively with our customers
• Implement and maintain EHR systems and databases to ensure optimum performance
• Assist with design and performs builds that are appropriate for users’ needs
• Perform project management for Pharmacy technology initiatives by developing, managing, and driving accountability to meet established goals and deadlines
• Communicate risks and issues, while providing status updates

Epic Analyst, Pharmacist – Beacon, Willow, Clinical Decision Support

• Manage or perform work associated with analysis, design, implementation, operation, deployment, and support of the organization’s information technology resources.
• Configure and maintain clinical tools, resolve Epic workflow issues, and design and configure new IT solutions.
• Collaborate with stakeholders to optimize documentation and ensure efficient, reliable support for providers and patients across the enterprise.

Epic Applications Analyst, Staff

• Manage or perform work associated with analysis, design, implementation, operation, deployment, and support of the organization’s information technology resources
• Enhance oncology, research, and transplant care through technology
• Configure and maintain clinical tools, resolve Epic workflow issues, and design and configure new IT solutions
• Collaborate with stakeholders to optimize documentation and ensure efficient, reliable support for providers and patients across the enterprise
• Maintain and develop new documentation tools such as flow sheet, smart sets, treatment plans, therapy plans, and notes
• Analyze complex business problems and design technology, integration, and workflow solutions
• Identify system gaps and provide technical expertise to inform functional specifications
• Collaborate closely with internal stakeholders

Senior Epic Application Analyst

• Partner with application team to implement and maintain EHR systems
• Manage analysis, design, implementation, and support of IT resources
• Interface with Information Technology Services for project success
• Ensure optimum performance and outcomes for employees and patients