VCU Health

Data Analyst

• Overseeing the design, creation, and maintenance of analytics tools and offerings such as reports, metrics, and dashboards
• Collaborating with other leaders to define strategic and tactical roadmap of analytics
• Planning, directing, and coordinating activities pertaining to analytical solution delivery and support
• Providing day to day technical leadership for developing, implementing and maintaining analytical solutions through Business Intelligence Tools
• Providing guidance and education to leadership on analytical tools, technology, and techniques
• Managing a team of data analysts ensuring that projects and requests are completed in a timely manner

Enterprise Analytics Manager

AI Engineer

• Develop predictive models and machine learning algorithms that clinicians and staff will use to improve patient care, healthcare operations and financial performance.
• Develop and deploy LLM based Agentic AI and automation solutions using RAG or fine-tuning foundation models.
• Design, develop, and maintain robust and scalable ML pipelines, encompassing data ingestion, feature engineering, model training, deployment, and monitoring.
• Stay abreast of the latest advancements in AI and Machine Learning technologies to ensure VCU Health is in the forefront of AI innovation.
• Conduct rigorous model evaluation, including performance testing and bias assessment, to ensure the ethical and reliable deployment of AI systems.
• Mentor and guide junior members of the team sharing expertise in AI/ML techniques, model development, and deployment best practices.
• Design and implement RESTful APIs to integrate ML models or GenAI solutions with other applications and systems within the organization.

AI Engineer III

Therapist

• Provide safe and effective respiratory care as an advanced Respiratory Therapist
• Serve as a respiratory care resource and educator for patients, caregivers, hospital staff and students
• Initiates, Monitors & Maintains Mechanical Ventilation
• Performs respiratory care assessments, interventions, teaching, and handoff
• Complies with Laws, Regulations, Policies & Procedures
• Documents equipment and patient assessments
• Performs diagnostic procedures
• Assists with labor and delivery and external critical care transports if assigned
• Performs other duties as assigned

Respiratory Therapist

• Manage or perform work associated with analysis, design, implementation, operation, deployment, and support of the organization’s information technology resources
• Help enhance oncology, research, and transplant care through technology
• Configure and maintain clinical tools, resolve Epic workflow issues, and design and configure new IT solutions
• Collaborate with stakeholders to optimize documentation and ensure efficient, reliable support for providers and patients across the enterprise
• Maintain and develop new documentation tools such as flow sheet, smart sets, treatment plans, therapy plans, and notes.
• Analyze complex business problems and design technology, integration, and workflow solutions

Epic Applications Analyst, Staff – Beacon/Cellular Therapy Focus

• Provide direct and indirect patient-care related activities under supervision of licensed therapists
• Monitor patient responses to activities and report to supervising therapist
• Perform general administrative responsibilities including maintaining care environment, cleaning equipment, stocking supplies, patient scheduling and registration

Rehab Tech – Pediatric Outpatient

• Providing direct and indirect patient-care related activities and/or education under the direction and supervision of a licensed Physical Therapist, Occupational Therapist and/or Speech/Language Pathologist.
• Monitoring the patient's response to activities and reports response to the supervising therapist.
• Performing a variety of general administrative responsibilities that may include maintaining an environment of care; general departmental maintenance; cleaning of equipment; stocking of linens; ordering and stocking of supplies; monitoring of temperatures and functions of equipment; patient scheduling and registration; and other duties that support the safe and efficient operations.

Call Center Representative

• Establishes and maintains good customer relations with the public, potential clients, caregivers and fellow employees of the VCU Health System.
• Schedules out-patient appointments and ensures accurate patient demographic and insurance data entry.
• Serves in a lead capacity which may involve any or all of the following: training/mentoring staff; functioning as scheduling/registration expert; providing performance feedback; assisting with interviews; providing performance feedback; and serving as back-up to supervisor.
• Assists with the daily office functions in order to ensure efficient and effective operations.
• Ensures that staff exhibit good customer service and are consistent in all interactions.

Senior Medical Call Center Specialist – Infusion

• Manage or perform work associated with analysis, design, implementation, operation, deployment, and support of the organization’s information technology resources.
• Enhance oncology, research, and transplant care through technology.
• Configure and maintain clinical tools, resolve Epic workflow issues, and design and configure new IT solutions.
• Collaborate with stakeholders to optimize documentation and ensure efficient, reliable support for providers and patients across the enterprise.

Senior Epic Applications Analyst – Beacon/Cellular Therapy Focus

Manager

• Direct and coordinate all daily functions in the central scheduling call center
• Participate and develop policies and procedures in coordination with Revenue Cycle and Ambulatory leaders
• Ensure the effective screening of patients including complete registrations, insurance verification and scheduling of patient services
• Responsible for supervision of 80+ staff
• Manage operations within budget and give input in budget development

Business Manager II – Patient Appointment Center

• Demonstrates strong customer service orientation while handling all business functions in an assigned area
• Greets patients; secures the appropriate patient information; ensures that registration data is correct and accurate
• Validates insurance eligibility, enters information into appropriate systems and collects co-pay (if applicable)
• Assists with financial counseling and financial clearance, as necessary

Senior Patient Access Representative

Pricing Analyst

• Ensure organizational compliance, audit readiness, revenue integrity, and operational effectiveness
• Independently determine PBB eligibility for new and existing clinic locations
• Lead completion of CMS PBB Attestation for hospital-owned clinics and facilities
• Conduct scheduled annual compliance reviews
• Validate accuracy of PECOS enrollment for hospital facilities
• Monitor regulatory updates and communicate changes to stakeholders
• Conduct financial modeling for PBB conversions
• Analyze expected vs. actual revenue performance
• Maintain a master registry of all facility locations including PBB status

Billing Compliance and Revenue Optimization Specialist

• Responsible for handling operational support, maintenance, and development activities for healthcare business applications
• Work closely with hospital team members to implement technologies
• Act as a focal point for communicating system problems
• Manage release process and communication with end users
• Lead a team of IT specialists

Applications Manager – Lab, Epic Beaker, Blood Bank

Financial Planning and Analysis

• Responsible for the entire scope of financial clearance activities for assigned patients before the scheduled appointment date
• Confirm completeness of patient registration data
• Verify insurance eligibility
• Confirm health plan benefits
• Procure PCP referrals and health plan authorizations
• Calculate/collect patient liability estimates
• Communicate patient financial responsibility with consistency, clarity and transparency
• Ensure patients understand the cost of services they receive, their insurance coverage and limitations, and their individual responsibility
• Collects and updates patient demographic and insurance plan information
• Verifies insurance plan eligibility and benefits using multiple system and web-based tools
• Calculates out-of-pocket liability and collects required deposits, co-pays, deductibles, and outstanding balances from patients prior to service
• Refers patients to financial counselors when assistance is needed to identify alternate payer sources
• Contacts health plan to secure prior authorization for procedures/testing
• Coordinates peer-to-peer review between physicians and health plan medical directors to secure prior authorization for services
• Maintains thorough knowledge of commercial, managed care and governmental health care plans

Enterprise Analytics Manager

AI Engineer III

Respiratory Therapist

Epic Applications Analyst, Staff – Beacon/Cellular Therapy Focus

Rehab Tech – Pediatric Outpatient

Rehab Tech – Pediatric Outpatient

Senior Medical Call Center Specialist – Infusion

Senior Epic Applications Analyst – Beacon/Cellular Therapy Focus

Business Manager II – Patient Appointment Center

Senior Patient Access Representative

Billing Compliance and Revenue Optimization Specialist

Applications Manager – Lab, Epic Beaker, Blood Bank

Patient Financial Clearance Representative – Ambulatory