VaxCare

Project Manager

• Drive optimization of VaxCare’s revenue cycle technology stacks to support financial and operational goals
• Act as the gatekeeper for all revenue technology enhancement requests, managing intake, prioritization, and delivery of system improvements
• Partner with revenue, clinical, and finance leaders to align technology solutions with organizational strategy
• Lead change management and adoption initiatives to ensure new tools and workflows are fully embedded across teams
• Manage configuration, testing, deployment, and documentation of system enhancements
• Develop training programs, documentation, and user support to maximize system utilization
• Manage revenue cycle system projects from intake through stabilization
• Lead cross-functional project teams to ensure delivery within budget, timeline, and scope
• Conduct portfolio reviews with senior leadership and communicate progress, risks, and ROI
• Track technology adoption, ROI, and revenue impact—iterating to maximize measurable results
• Collaborate with Revenue Cycle Operations to identify opportunities for billable services and implement supporting technology
• Ensure compliance with HIPAA, payer, and regulatory requirements across system workflows
• Support audits and provide system expertise and reporting to Finance and Compliance teams

RCM Project Manager – Process and Technology

• Manage vendor relationships with RCM vendors, ensuring key metrics are met and relationships are delivering value to organization
• Oversee the successful delivery of RCM projects to improve efficiency and effectiveness and deliver impact to key metrics
• Work cross functionally with internal teams and stakeholders to drive project success
• Proactively identify risks, manage issues that arise, and ensure projects stay on track per established milestone dates

Customer Success Manager

• Lead a team of Enablement PSMs to execute partner go-live trainings with discretion, ensuring partners are empowered to manage successful vaccine programs through VaxCare’s technologies while applying best practice recommendations, adjusting training strategies based on partner needs.
• Lead a team of Enablement PSMs in the management of their portfolio of accounts, helping to coach and guide in them in delivering on performance metrics and partner retention.
• Manage assigned Go Live role out projects logistically and operationally, working closely with the implementation and enterprise success teams.
• Oversee and enhance the quality and efficiency of go-live training sessions, while taking proactive steps to resolve issues that may impact training success via critical thinking and problem solving.
• Collaborate with cross-functional teams, addressing challenges in real-time during training sessions.
• Tailor training solutions, while working with internal teams, to design and deliver training that maximizes partner value from the VaxCare platform.
• Help your team execute partner engagement strategies that develop healthy and engaging relationships on a portfolio of partners.
• Establish themselves as a “trusted advisor” that the partner can count on to help them achieve their business objectives.
• Meet and exceed Key Performance Metrics that are aligned to partners and VaxCare’s success to include volume growth, adherence, upsells to new programs, partner satisfaction and partner attrition.
• Develop, execute, and proactively manage Partner Success Plans (PSPs) aimed at ensuring that each partners agreed upon vaccine program outcomes and business goals are consistently met.
• Act as the partner advocate / Voice of the Partner (VOP) by acquiring partner feedback and ensuring that feedback is internally communicated and acted upon.
• Use tools & resources with supporting data to drive better product adoption and objectives.
• Provide internal feedback when requested to help develop solutions that advance VaxCare and the Partner Success Management organization.
• Manage key projects that enable the success of both VaxCare and the partner.

Partner Success Manager, Enablement Team Lead

• Execute partner go-live trainings with discretion, ensuring partners are empowered to manage successful vaccine programs through VaxCare’s technologies while applying best practice recommendations, adjusting training strategies based on partner needs.
• Manage a portfolio of accounts, delivering established performance metrics and partner retention.
• Oversee and enhance the quality and efficiency of go-live training sessions, while taking proactive steps to resolve issues that may impact training success via critical thinking and problem solving.
• Collaborate with cross-functional teams, addressing challenges in real-time during training sessions
• Tailor training solutions, while working with internal teams, to design and deliver training that maximizes partner value from the VaxCare platform.
• Execute partner engagement strategies that develop healthy and engaging relationships on a portfolio of partners.
• Establish yourself as a “trusted advisor” that the partner can count on to help them achieve their business objectives.
• Meet and exceed Key Performance Metrics that are aligned to partners and VaxCare’s success to include volume growth, adherence, upsells to new programs, partner satisfaction and partner attrition.
• Develop, execute, and proactively manage Partner Success Plans (PSPs) aimed at ensuring that each partner agreed upon vaccine program outcomes and business goals are consistently met.
• Act as the partner advocate / Voice of the Partner (VOP) by acquiring partner feedback and ensuring that feedback is internally communicated and acted upon.
• Use tools & resources with supporting data to drive better product adoption and objectives
• Provide internal feedback when requested to help develop solutions that advance VaxCare and the Partner Success Management organization.
• Manage key projects that enable the success of both VaxCare and the partner.

Partner Success Manager, Enablement

Marketing

• Develop and execute ABM strategies for Tier 1 and Tier 2 accounts in collaboration with Sales
• Own ABM platform operations, including audience segmentation and play logic
• Coordinate SDR outreach sequences and ensure alignment with ABM campaigns
• Manage ABM reporting on coverage, engagement, and pipeline influence
• Partner with Campaign Manager to integrate ABM content into broader marketing programs

Account Based Marketing, ABM

Performance Marketing

• Develop integrated campaign briefs and calendars aligned to GTM priorities
• Coordinate execution across DSP, paid social, email, web, and ABM content
• Partner with Senior Designer to produce creative assets and variants
• Manage campaign performance tracking and optimization in collaboration with Marketing Ops
• Align messaging with ABM plays and sales enablement initiatives

Marketing Campaign Manager

• Implement and oversee comprehensive onboarding, training and continuous education initiatives for new and existing Partner Success Managers.
• Review and optimize internal processes, guaranteeing operational efficiency internally and externally.
• Own and execute team engagement initiatives to maintain our high-energy, collaborative culture through monthly social events, birthday celebrations, etc.
• Collaborate cross functionally with other leaders and stakeholders, representing the Partner Success team.

Partner Success Operations Lead

• Serve as a key representation of VaxCare, responsible for ensuring seamless adoption and integration of our technology platform across our partner network
• Manage team members to empower healthcare partners to optimize patient care, driving improved outcomes, reduced costs, and enhanced patient experience
• Act as a leader and manager for a team of Virtual Partner Success Managers
• Collaborate closely with the enablement team to assist with execution of enterprise and larger partner onsite Go Lives
• Develop and proactively manage the team, ensuring objectives and vaccine program outcomes are met
• Use tools & resources with supporting data to drive better team engagement and productivity
• Provide internal feedback and develop solutions that advance VaxCare and the Partner Success Management organization
• Manage key projects that enable the success of both VaxCare and the partner
• Tailor training solutions to maximize partner value from the VaxCare platform
• Other duties as assigned

Partner Success Manager – Virtual Team Lead

• Serve as a key representation of VaxCare, responsible for ensuring the seamless adoption and integration of our technology platform across our partner network
• Empower healthcare partners to optimize patient care, driving the triple aim of healthcare
• Manage a portfolio of dedicated accounts through strategic virtual engagements
• Establish oneself as a dependable and trusted advisor who understands their Partner’s business and immunization program goals
• Accelerate the Partner’s time to efficiently maximize value realization from VaxCare’s technology platform via routine virtual engagements
• Manage the partner relationship, driving product adoption, acting as the Voice of the Partner (VOP), and meeting specific performance metrics within a portfolio of accounts
• Deliver comprehensive, high-quality training to end-users, enabling them to effectively utilize VaxCare’s platform
• Manage and facilitate in person go-live sessions for large-scale Health System partners

Partner Success Manager

• Project Management of assigned Enterprise and Health System Accounts (4-6 at any one time)
• Oversee, understand, and own the entire onboarding process from pre-sales through 180 days post-go-live. Including technology ecosystem.
• Lead and ensure smooth and consistent communication regarding project expectations and timelines to team members, stakeholders, and vendors to ensure project goals are met and ensuring all teams know their responsibilities.
• Coordinate with sales, implementation, and support teams to ensure seamless transition and handoffs.
• Develop and manage project plans, timelines, and milestones for onboarding projects through SalesForce and other internal tools.
• Facilitate internal and external stakeholder meetings and ensure all parties are aligned and accountable.
• Monitor and report on project progress, identifying and mitigating risks and issues.
• Ensure customer satisfaction by delivering a smooth and efficient onboarding experience, while also acting as a partner advocate and gathering their feedback (Voice of Partner).
• Create and maintain onboarding documentation, including process guides and training materials.
• Provide regular updates to senior management on project status, insights, outcomes and wins.
• Own escalations and contingency plans, ensure the right teams are engaged at the right time, in the right way.
• Assess, manage, resolve and escalate as appropriate.