Project Manager

• Project Management of assigned Enterprise and Health System Accounts (4-6 at any one time)
• Oversee, understand, and own the entire onboarding process from pre-sales through 180 days post-go-live. Including technology ecosystem.
• Lead and ensure smooth and consistent communication regarding project expectations and timelines to team members, stakeholders, and vendors to ensure project goals are met and ensuring all teams know their responsibilities.
• Coordinate with sales, implementation, and support teams to ensure seamless transition and handoffs.
• Develop and manage project plans, timelines, and milestones for onboarding projects through SalesForce and other internal tools.
• Facilitate internal and external stakeholder meetings and ensure all parties are aligned and accountable.
• Monitor and report on project progress, identifying and mitigating risks and issues.
• Ensure customer satisfaction by delivering a smooth and efficient onboarding experience, while also acting as a partner advocate and gathering their feedback (Voice of Partner).
• Create and maintain onboarding documentation, including process guides and training materials.
• Provide regular updates to senior management on project status, insights, outcomes and wins.
• Own escalations and contingency plans, ensure the right teams are engaged at the right time, in the right way.
• Assess, manage, resolve and escalate as appropriate.

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