Partner Success Operations Lead
VaxCare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Implement and oversee comprehensive onboarding, training and continuous education initiatives for new and existing Partner Success Managers.
- Review and optimize internal processes, guaranteeing operational efficiency internally and externally.
- Own and execute team engagement initiatives to maintain our high-energy, collaborative culture through monthly social events, birthday celebrations, etc.
- Collaborate cross functionally with other leaders and stakeholders, representing the Partner Success team.
Requirements
- Prior experience in Customer Success, Operations, or similar role.
- Must be a current member of the Partner Success team with > 12-18 months of tenure.
- Drive, creativity and ability to implement engaging and results-driven training and continuous education programs for internal team members.
- Proficiency in navigating tools like Power BI, Totango, Salesforce, Confluence.
- Advanced Excel proficiency, including the ability to create dashboards, reports and navigate complex data functions.
- Experience managing cross-functional projects with multiple stakeholders.
- Strong understanding of data integrity, process improvement and documentation and internal operational workflows.
- Ability to travel up to 25% of the time, including overnight travel.
Benefits
- Ensuring optimal knowledge of our processes, tools, skills and behaviors to be successful in their roles.
- Conduct regular Quality Assurance Audits on our data, tools, documentation and customer engagements, to uphold excellence standards across the board.
- Design, create and maintain KPI dashboards and reports that will give Partner Success Managers visibility into key business and performance metrics throughout the course of the year, maintaining alignment with the Partner Success Org.
- Managing the alignment of our technology tools with our operational strategy.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessOperationstraining programscontinuous educationdata integrityprocess improvementExceldashboardsreportscomplex data functions
Soft skills
drivecreativityengagementcollaborationteam managementcommunicationorganizational skillsproblem-solvingstakeholder managementcultural awareness