Customer Success Manager

• Serve as a key representation of VaxCare, responsible for ensuring seamless adoption and integration of our technology platform across our partner network
• Manage team members to empower healthcare partners to optimize patient care, driving improved outcomes, reduced costs, and enhanced patient experience
• Act as a leader and manager for a team of Virtual Partner Success Managers
• Collaborate closely with the enablement team to assist with execution of enterprise and larger partner onsite Go Lives
• Develop and proactively manage the team, ensuring objectives and vaccine program outcomes are met
• Use tools & resources with supporting data to drive better team engagement and productivity
• Provide internal feedback and develop solutions that advance VaxCare and the Partner Success Management organization
• Manage key projects that enable the success of both VaxCare and the partner
• Tailor training solutions to maximize partner value from the VaxCare platform
• Other duties as assigned

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