Varo Bank

Operations

• System Resiliency: Maintain 24/7 uptime and production stability, acting as an "enforcer" for technical debt to prioritize performance over feature shipping.
• Strategic Vendor Management: Serve as the primary liaison and manager for critical third-party partners, including AWS, Accenture, Visa, and the Fed.
• Executive Alignment: Collaborate directly with the CTO and SVP to ensure the platform roadmap supports the bank’s broader AI and resiliency objectives.
• Cloud & Lifecycle Governance: Lead the development and implementation of cloud cost governance and technical lifecycle strategies.
• Modernization Leadership: Drive the large-scale migration from legacy infrastructure to modern, automated platforms.
• Cross-Functional Coordination: Manage "dotted-line" relationships with TPMs and PPF teams to synchronize infrastructure requests and product needs.
• Crisis Response: Act as the first point of contact for fintech partners during outages, coordinating real-time responses and ensuring strict SLA compliance.

Director of Technology Operations

Technical Program Manager

• Lead the charge during and after service disruptions to ensure rapid restoration and effective post-mortem management.
• Audit and simplify the AWS alerting system, eliminating "junk" alerts to restore clarity and focus for engineering teams.
• Own the end-to-end tracking of risk and issue tickets, ensuring 100% on-time closure to maintain strict regulatory standing.
• Drive large-scale technical projects, specifically acting as the TPM lead for upcoming PCI-DSS certification and platform security initiatives.
• Partner with engineering to update and automate runbooks based on incident lessons learned, shifting the team from a reactive to a proactive state.
• Act as the central hub between Platform, Security, and Engineering teams to align Tech Ops strategy with business goals.

• Serve as the principal subject matter expert (SME) and final escalation point for the most complex and highest-risk Lending Operations workflows, providing guidance and direction to other team members
• Own the strategic roadmap and end-to-end performance of mission-critical operational processes, including defining, monitoring, and optimizing organization-wide SLAs and quality assurance metrics to ensure long-term efficiency and scalability
• Proactively identify and lead the design and implementation of internal controls and procedure documentation to mitigate significant operating and regulatory risk, ensuring proactive compliance with regulations (e.g., Reg Z, Fair Credit Reporting Act)
• Spearhead and direct complex, cross-functional initiatives with Product, Engineering, and Risk teams to fully automate and fundamentally re-design core lending processes, managing stakeholder alignment
• Mentor and coach junior team members on best practices in lending operations, advanced analytics, and regulatory interpretation, setting the bar for operational excellence

Lending Operations Manager

Product Designer

• Lead end-to-end design for the core banking experience. Take complex financial flows and turn them into seamless, trustworthy experiences.
• Manage multiple, large-scale projects simultaneously, maintaining a holistic perspective in every decision.
• Develop frameworks that enable scalable, data-driven design decisions across teams.
• Influence decision-making at the senior leadership level across disciplines, set design direction, and align strategy.
• Partner with leadership to connect design strategy to company goals and measurable outcomes.
• Partner with Product, Engineering, User Research, Data Science, and Operations to define vision and roadmaps, align stakeholders, present to leadership, and deliver outcomes tied to user and business goals.
• Collaborate with user research to run usability tests and gather feedback to validate hypotheses and iterate on features.
• Evangelize design thinking within the company and mentor junior team members as the team grows.
• Grow our design system to ensure consistency across multiple products and platforms.

Lead Product Designer

Product Manager

• Lead the strategy, roadmap, and related discussions for Varo’s data, analytics, and reporting capabilities.
• Collaborate with engineers, product managers, data scientists, and governance to understand, prioritize, and deliver on data needs.
• Build data products that make data accessible to all teams.
• Provide strategic and tactical guidance on specific data elements that need to be tracked in order to assess performance.
• Understand product flows and their success indicators and use it to define and implement the right data solution.
• Validate that our data is accessible, reliable, and documented.
• Establish and manage an efficient process that supports, makes visible, and delivers on the data needs of all teams.

Director of Technology Operations

Technical Program Manager

Lending Operations Manager

Lead Product Designer

Senior Product Manager, Data