Varex Imaging Corporation

General

• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Checks out and approves operational quality of system equipment.
• Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
• Provide phone support/remote assistance to customers and to Field Service Representatives as required to achieve resolution of service need in a timely manner.
• Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers, to ensure they can operate their Varex equipment according to technical and safety guidelines with the highest level of satisfaction.
• Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other Varex parties.
• Maintain up-to-date technical documentation, in order to permanently keep informed regarding all operating characteristics, design factors, technical performance and developments of Varex products.
• Maintain a high degree of professional knowledge and safety consciousness according to Varex guidelines in order to perform activities under the safest working conditions.
• Instrumental in the development of new servicing techniques and the writing of service documentation.
• Adept at training to other field personnel. Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.

Senior Technical Coordinator

Director

• Lead the marketing and solution strategy for new CT product launches, including Multi Beam X-ray (MBX) tubes, high-end CT sources, and photon counting technologies.
• Conduct comprehensive market analysis utilizing both quantitative and qualitative methods.
• Spearhead the creation and development of innovative CT imaging solutions, including photon counting detectors, multi-beam x-ray sources, and dual energy imaging solutions.
• Gather and analyze customer feedback, market data, and technology advancements to define clear, actionable product requirements for new CT offerings.
• Craft and refine unique value propositions for new CT products and solutions.
• Define and execute the CT solution roadmap in alignment with Varex’s strategic initiatives.
• Partner with engineering, operations, and sales to ensure readiness for product launches.
• Act as the voice of the customer, engaging with OEMs and key accounts to validate product-market fit.
• Develop compelling value propositions, launch plans, and sales enablement tools.

CT Modality Director

• Lead the marketing and solution strategy for new Radiography and Interventional product launches, including imaging bundles, AEG X-ray tubes, Acquisition software and flat panel detectors.
• Conduct comprehensive market analysis utilizing both quantitative and qualitative methods.
• Spearhead the creation and development of innovative Radiography and Interventional imaging solutions including imaging bundles, AEG X-ray tubes, Acquisition software and flat panel detectors.
• Gather and analyze customer feedback, market data, and technology advancements to define clear, actionable product requirements.
• Craft and refine unique value propositions for new Radiography and Interventional products and solutions.
• Define and execute the Radiography and Interventional solution roadmap in alignment with Varex’s strategic initiatives.
• Partner with engineering, operations, and sales to ensure readiness for product launches.
• Act as the voice of the customer, engaging with OEMs and key accounts to validate product-market fit.
• Develop compelling value propositions, launch plans, and sales enablement tools.

Radiography and Interventional Modality Director

• Lead the marketing and solution strategy for new Industrial product launches, including X-ray component bundles, photon counting technologies and microfocus X-ray sources
• Conduct comprehensive market analysis utilizing both quantitative and qualitative methods.
• Spearhead the creation and development of innovative Industrial imaging solutions including X-ray component bundles, photon counting technologies and microfocus X-ray sources.
• Gather and analyze customer feedback, market data, and technology advancements to define clear, actionable product requirements for new Industrial offerings.
• Craft and refine unique value propositions for new Industrial products and solutions.
• Define and execute the Industrial solution roadmap in alignment with Varex’s strategic initiatives.
• Partner with engineering, operations, and sales to ensure readiness for product launches and to support lifecycle management.
• Act as the voice of the customer, engaging with OEMs and key accounts.

Industrial Modality Director

Account Manager

• Develop and maintain strong relationships with strategic customers and decision-makers
• Serve as the primary commercial point of contact for assigned key accounts
• Identify growth opportunities within existing accounts through upselling, cross-selling, and new program development
• Build and execute account plans aligned with company revenue and margin objectives
• Coordinate internally with engineering, operations, product management, and customer support teams to ensure customer satisfaction
• Manage customer forecasts, pipeline activity, pricing discussions, and contract negotiations
• Support design-win opportunities and long sales-cycle programs
• Monitor market trends, competitor activity, and customer business developments
• Deliver regular business reviews, opportunity updates, and revenue forecasts to management
• Drive resolution of customer issues in a timely and professional manner
• Be proficient in the use of HubSpot marketing automation software per Videology standard operating procedures

Senior Technical Coordinator

CT Modality Director

Radiography and Interventional Modality Director

Industrial Modality Director

Key Account Manager