Senior Technical Coordinator

Varex Imaging Corporation

Senior Technical Coordinator providing customer support through installation and troubleshooting of complex imaging systems. Instructs customers and maintains operational quality while ensuring technical excellence in service delivery.

Posted 7/3/2026full-timeBangkok • 🇹🇭 ThailandSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Checks out and approves operational quality of system equipment.
Instructs customers in the operation and maintenance of the system.
Serves as company liaison with customer on administrative and technical matters for assigned projects.
Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
Provide phone support/remote assistance to customers and to Field Service Representatives as required to achieve resolution of service need in a timely manner.
Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers, to ensure they can operate their Varex equipment according to technical and safety guidelines with the highest level of satisfaction.
Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other Varex parties.
Maintain up-to-date technical documentation, in order to permanently keep informed regarding all operating characteristics, design factors, technical performance and developments of Varex products.
Maintain a high degree of professional knowledge and safety consciousness according to Varex guidelines in order to perform activities under the safest working conditions.
Instrumental in the development of new servicing techniques and the writing of service documentation.
Adept at training to other field personnel. Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.

Requirements

What you’ll need

Expert knowledge of and sound professional experience with electronic and electro-mechanical engineering
Expert knowledge of and sound professional technical experience with micro-computers/PC based systems
Customer focused attitude
Fluency in the local language and in English, both written and spoken
Obtains and completes LMS training plan specific to assigned responsibility
Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
Experience with SAP or equivalent ERP product and productivity software desired.
6 - 8 years of related experience

Benefits

Comp & perks

Employee must be able to meet the following requirements with or without an accommodation
Ability to Travel
Valid driver’s license.

ATS Keywords

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Hard Skills & Tools

Technical Problem ResolutionService DocumentationSpare Parts ManagementSystem InstallationTroubleshooting

Soft Skills

Customer Focused AttitudeTraining and Instruction