Salesforce Services Engineer
Verifiable
Cloud
Implementation Project Manager
Vantaca
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudGoJavaScript
About the role
- Own client relationship from contract signing to full onboarding.
- Support client's superusers by facilitating weekly meetings and managing their onboarding tasks.
- Ensure clients are prepared for a successful Go-Live.
- Oversee entire project lifecycle for software implementation and coordinate internal teams (support, training, configuration specialists).
- Develop and manage detailed project plans, timelines, and milestones.
- Evaluate customer needs consultatively to align implementation with business goals.
- Proactively identify issues, escalate as necessary, and implement solutions.
- Monitor project progress, track deliverables, and ensure tasks are completed on time.
- Maintain accurate project documentation and provide regular updates and reports.
- Transition clients to Customer Success on time and provide weekly status updates.
Requirements
- Bachelor's degree or equivalent experience in project management, information systems, operations management, supply chain management, business analytics, software support, or related field.
- 5+ years of experience or a combination of education and experience as a project manager.
- Phenomenal communication skills and innovative problem-solving.
- Highly organized and good at prioritizing workload.
- Strong technology background, data management skills and advanced Excel skills.
- Terrific public speaking and comfortable leading meetings.
- Ability to travel 1 week per month.
- Client-facing skills: empathetic, patient, customer-centric, collaborative, proactive, organized, leadership and conflict resolution.
