IT/AV Operations Engineer
Vanta
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Own the setup, maintenance, and day-to-day reliability of in-office AV systems, conference rooms, and collaboration tools
- Serve as the primary point of contact for AV support during meetings, internal events, and other high-visibility moments
- Design, standardise, and document reliable conference room and hybrid collaboration experiences across Vanta offices
- Plan, test, and operate AV for internal events such as all-hands, exec meetings, offsites, and hybrid events
- Provide high-quality IT support for Vantans in-office and remotely, including onboarding/offboarding, account provisioning, and hardware management
- Administer and support core IT systems such as Google Workspace, Okta, Jamf, and macOS devices, with an eye towards security, reliability, and scale
- Partner closely with Workplace, People, Security, and Exec teams on office technology needs, upgrades, and new buildouts
- Create clear documentation, runbooks, and checklists for IT and AV workflows to improve consistency and reduce friction
- Participate in an on-call rotation for urgent IT or workplace technology issues
Requirements
- Hands-on experience with IT fundamentals (SaaS administration, identity/access management, macOS support) and practical AV troubleshooting
- Ability to work from our London office in a hybrid setting (3–4 days per week)
- Communicate clearly and confidently, translating technical issues into approachable, actionable guidance for non-technical users
- Deliver thoughtful, timely support with a strong focus on the employee experience—both in-office and remote
- Stay calm and effective during live, high-visibility meetings and events when issues arise
- Collaborate well across People, Workplace, Security, and Exec teams, building trusted partnerships
- Thrive in a fast-paced, high-growth environment with shifting priorities
- Take initiative and operate effectively with minimal oversight
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
Benefits
- 100% covered medical, dental, and vision benefits with dependents coverage
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and mobile phone stipend
- Commuter benefits for team members who attend the office
- Pension matching
- 25 days of Annual Leave per year and unlimited sick time
- 8 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AV systems setupAV troubleshootingSaaS administrationidentity managementaccess managementmacOS supportGoogle WorkspaceOktaJamfhardware management
Soft Skills
clear communicationemployee experience focuscalm under pressurecollaborationinitiativeadaptabilityproblem-solvingdocumentation skillscustomer service orientationcuriosity