Valmont Industries, Inc.

Technical Support Representative

Valmont Industries, Inc.

full-time

Posted on:

Location Type: Office

Location: Valley • New York • South Dakota • United States

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About the role

  • Responsible for the support of the technology product portfolio for new and existing customers
  • Responsible for dealer and end user customer technical support primarily over the phone and through Live Chat
  • Requires excellent listening skills, a calm demeanor, and technical knowledge of mechanical and electrical systems
  • Assisting in development of dealer and end user reference material and training curriculum
  • Resolve hardware, software and other issues
  • Answer dealer/customer questions regarding installation, troubleshooting and platform/system navigation
  • Create Return Material Authorization (RMA) requests and document warranty claims
  • Prepare product and/or service reports by collecting and analyzing call data

Requirements

  • High School Diploma and 4+ Years of relevant experience in customer service and support
  • Must have the ability work well under pressure and with a sense of urgency
  • Effectively communicate technical solutions, ideas, and questions
  • Ability to work in a team environment to balance high call volume and multiple priorities
  • Ability to clearly communicate technical information to colleagues and customers is preferred
  • Associates or Bachelors or Degree in Agriculture, Engineering, Irrigation is preferred
  • Ability to read, write and speak English is necessary
  • Ability to organize and manage multiple, simultaneous priorities is preferred
  • Precision agriculture experience preferred
  • Customer Service experience preferred
  • Understanding of various crops and farming practices
  • Bi-lingual (Spanish) preferred, but not required
Benefits
  • Healthcare (medical, prescription drugs, dental and vision)
  • 401k retirement plan with company match
  • Paid time off
  • Employer paid life insurance
  • Employer paid short-term and long-term disability including maternity leave
  • Work Life Support
  • Tuition Reimbursement up to $5,250 per year
  • Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportmechanical systemselectrical systemsinstallationtroubleshootingplatform navigationReturn Material Authorization (RMA)warranty claimscall data analysiscustomer service
Soft Skills
listening skillscalm demeanorcommunicationteamworkability to work under pressuresense of urgencyorganizationmanaging prioritiesclarity in communicationproblem-solving
Certifications
High School DiplomaAssociates DegreeBachelors Degree