Content Manager

• The Associate Content Manager is responsible for driving the successful execution of a wide range of projects – from core text revisions to continuous courseware updates to the development of new courseware.
• Lead assigned projects and support Content Managers with complex revisions and other initiatives.
• Manage project schedules, budgets, handoffs, and cross-functional communication to keep development work moving smoothly and efficiently throughout the development phase.
• Recruit, contract, and manage contributors and vendors responsible for producing core text content, animations, videos, and assessments.
• Work in close partnership with Content Developers, Course Product Managers, Content Project Managers, Media Project Managers, and Editorial Assistants to ensure that every component of a project comes together on time, within budget, and aligned with customer and learner needs.
• Facilitate handoffs and collaboration between content creators (authors, vendors, contractors), Content Developers, Media Project Managers, and Content Project Managers for core text and course-related content.
• Maintain existing content as needed, including responding to customer feedback and tickets, adjusting content for technology upgrades, and ensuring content meets required standards for accessibility and customer delivery.
• Delegate to Content Developers or contractors as needed for content remediation.
• Manage internal and external stakeholders and contributors, keeping everyone aligned and informed.
• Flag risks and obstacles early and develop mitigation plans with Content Managers and leadership.
• Identify and implement opportunities to improve efficiency, reduce rework, and streamline operations.

Associate Content Manager, Humanities & Social Sciences

Administrative Assistant

• Performs clerical and managerial duties in support of multiple departments and leaders.
• Responsible for specific tasks requiring data entry, department ordering, time and attendance, production improvement and phone services.
• Provides project support as needed.
• Provide training and orientation to new staff.
• Respects and maintains confidentiality of all verbal and written communications.

Senior Administrative Assistant

Analyst

• Responsible for the coordination, documentation, communication and analysis of provider productivity, compensation and benefits
• Performs quantitative and qualitative analysis of healthcare and financial data to support program management within the physician and advanced practice provider compensation department
• Summarize provider revenues and work relative value units (WRVUs)
• Gather data for payroll processing and benefit day tracking
• Assist in the overall preparation and design of monthly compensation process, budget, and survey and market analysis through data gathering, entry and validation
• Maintains financial records and documentation

Physician Compensation Analyst

Risk

• Responsible for measuring and identifying technical risks within First Interstate Bank's (FIB) infrastructure and third-party solutions.
• Perform testing to validate systems and application security configurations continue to meet industry and FIB architecture and security standards.
• Establish and leverage risk metrics and dashboards to continuously assess and report on technical risk.
• Provide guidance on IT security architecture and configurations based on the risks and controls evaluated.
• Leverage technical knowledge to assist in developing and enhancing cyber and information security policies, procedures, and standards.
• Work with Enterprise Architecture to assist in developing and enhancing the information security architecture standards and IT security technology roadmaps.
• Research and evaluate proposed new technologies and platforms to ensure appropriate technical security controls are specified in the requirements and are in alignment with security reference architecture and security controls framework.
• Provide security consulting on projects to ensure solutions are designed in accordance with security architecture and that security configurations are properly implemented.
• Perform technical security assessments against FIB’s existing infrastructure and products to ensure compliance with security architecture, policies, standards, procedures, and industry best practices.
• Monitor and mature the risk-based IT security metrics, scorecards, and dashboards to track cybersecurity performance and trends across the organization.
• Assist the business in identifying root causes and develop mitigation for deficiencies.
• Work with various groups during product upgrades or new product design to ensure security best practices are implemented.
• Perform technical reviews of third-party cyber and information risk.
• Research emerging technologies in support of security enhancement and development efforts.

IT Risk Analyst, Level II

• Collaborates with relationship managers in gathering and evaluating commercial credit related information on current and prospective customers by preparing written reports of analysis which include in-depth analysis of financial statements, historical and projection-based cash flow and ratio analysis, suggested credit structure, general industry analysis and identified risks.
• Reads, reviews, and understands various financial statements to include but not limited to; tax returns, balance sheets, profit and loss statements, agings, borrowing base certificates, debt schedules, equipment lists, credit bureau reports, rent rolls, lease agreements, and appraisals.
• Prepares financial spreads for various types of commercial and real estate businesses, municipalities, non-profits, and individuals acting as direct obligation borrowers or guarantors.
• Analyzes credit worthiness of commercial applicants and guarantors as appropriate by reviewing the loan application, spreading historical and projection based financial statements, calculating cash flows, leverage, and liquidity ratios, evaluating collateral, conducting research on the borrower(s) and key industries, and identifying risks.
• Analyzes findings and authors a comprehensive report of analysis using a mix of data analysis (charts, formulas, graphs, etc.) and written narrative.
• Evaluates credit quality and suggests proper risk rating based on analysis of most recent financial information.
• Ensures compliance to applicable regulations and keeps up-to-date with changes in federal regulations and FIB credit policy requirements.

Credit Analyst II

Manager

• Manage a team of professional to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
• Lead strategic program roadmap, program/product launch, and marketing programs to gain maximum benefit from each product/program
• Construct and ensure successful execution of a marketing plan spanning product, brand, acquisition, customer and retention, and improving performance, brand preference, and client engagement
• Develop plans and execute functional strategies for a country, group of countries, region, or business requiring coordination and integration across units as well as provide input into strategic decisions affecting job family or function within region or business
• Manage day-to-day product marketing for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
• Participate in development of client valued propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
• Direct and oversee program life cycle including market demands, technology trends, and the competitive field as well as develop and communicate a business plan to approach the marketplace
• Define and launch new products, features, and capabilities including defining the product/feature and go-to-market strategy, and participate in technology development and market launch activities
• Manage external partners and/or vendor relationships, engage in negotiations, manage ongoing relationships, and prepare agreements
• Create and deploy profitable marketing strategies, lead conceptualization and implementation of key growth initiatives, and maintain current market intelligence on the overall industry verticals and competitors
• Assist in building new relationships in supported verticals using available tools such as industry publications, direct mail, internet presence, trade shows, calls, and strategic alliances
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Workflow Services Group Manager

Data Analyst

• Perform deep-dive analyses across diverse data sources to identify trends, patterns, and opportunities.
• Write and optimize custom SQL queries to extract, transform, and analyze data.
• Use advanced Excel techniques (pivot tables, formulas, data modeling) to explore and visualize findings.
• Create user-friendly Tableau reporting to illuminate critical business insights, analysis, and recommendations for senior stakeholders.
• Proactively identify gaps, anomalies, and emerging patterns that may impact business performance.
• Partner with cross-functional teams to support strategic and operational decision-making.

Project Manager

• Identify, document, and achieve expected outcomes by collaborating with business areas, subject matter experts (SMEs), Reinforcing Leadership Sponsors, and Authorizing Executive Sponsors.
• Identify and execute technical needs of the project; serve as an Agile Epic Owner.
• Establish business case for evaluation by the Senior Leadership team by examining project alignment with organizational strategies and plans; and business leads to complete cost-benefit, technology, and integration analyses.
• Schedule and facilitate necessary project meetings to ensure progress and alignment with all stakeholders.
• Document key details including action items and assignments, share with participants, and ensure action items are completed timely.
• Adhere to the project framework including creation and preservation of artifacts in order to accomplish agreed-upon deliverables and ensure effective and transparent communication with stakeholders.
• Lead issue management and report issues and proposed solutions to those impacted. Work through to resolution.
• Ensure solutions are adequately tested and necessary documentation has been completed and socialized.
• Identify stakeholders and provide necessary support and communication for successful change management.
• Manage multiple projects simultaneously. Situational on-call and/or travel may be required. Other duties as assigned.

Project Manager, EPMO

Pre-sales Engineer

• You are the technical engine of every deal.
• You run discovery, lead the platform assessment, demo the product, and own the proof-of-concept, the POC is how we win.
• You translate a customer's migration risk into a concrete blast-radius map, handle the hard technical objections, scope the work, and hand off cleanly to delivery.
• Run technical discovery with data and platform leaders at regulated enterprises.
• Lead the platform assessment: map the estate, score complexity, show the migration blast radius.
• Own demos and POCs end to end, the SE-run POC is the primary proof in the sales cycle.
• Handle technical objections (perimeter/security, cross-platform lineage, build-vs-buy) with credibility.
• Scope engagements and hand off to FormativGroup delivery; stay close through landing.
• Feed what you learn in the field back into product priorities.

Sales / Pre-Sales Engineer – Data Platform

• Leads the relationship development strategy with Temu, Best Buy and Wayfair to ensure that Spreetail is set up for success and able to take full advantage of all channel programs.
• These programs span the areas of: Promotions, advertising, reviews, content optimization, shipping speed and customer experience.
• Serve as a top partner to channels, identifying ways to scale the business together.
• Defines metrics for success.
• Works with Channel Operations team to ensure that all backend operations are operating as they should: Customer Feedback ratings, shipping metrics, active listings, returns.

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