Validity Inc.

Client Experience Partner

Validity Inc.

full-time

Posted on:

Location Type: Remote

Location: California • Illinois • United States

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Salary

💰 $19 per hour

About the role

  • Client Relationship Management: Build and maintain strong, long-term relationships with Clients.
  • Serve as a trusted advisor by understanding each Client’s goals, challenges, and service needs.
  • Conduct regular check-ins, service reviews, and follow-ups to ensure continued satisfaction.
  • Identify opportunities for service enhancements, renewals, and account growth.
  • Serve as a direct point of contact for 10-20 dedicated accounts.
  • Customer Service & Support: Respond promptly and professionally to Client and applicant inquiries via phone, email, or chat.
  • Resolve issues efficiently while maintaining a positive, empathetic, and solutions-oriented tone.
  • Manage support cases from start to completion, providing regular updates to Clients.
  • Work as an effective team member, liaising with others and contributing to the overall success of the Company.
  • Operational & Administrative Duties: Maintain accurate records of Client interactions, account and user details, and service activities in the CRM system.
  • Track and report on Client activity, service metrics, and satisfaction levels.
  • Support onboarding of new Clients, including setup, training, and documentation.
  • Assist in developing and improving Client communication materials and service guides.
  • Process incoming orders, update status notes, and communicate with Clients when additional information is required.
  • Serve as a leading expert, aiding in own self-development by being receptive to industry-specific and Company-specific training, and providing guidance to teammates.
  • Perform other duties as assigned.

Requirements

  • Minimum of a high school diploma and two years of relevant experience in a Client service/account management role.
  • Exhibit exemplary customer service skills, with internal team members, Clients, and vendors.
  • Concise and effective written and verbal communication skills.
  • Advanced organizational and time management skills.
  • Software savvy and technically adaptable.
  • Ability to work in a high-volume, deadline-driven environment.
  • Must be able to absorb procedures quickly.
  • Maintain the utmost level of professionalism.
  • Strong attention to detail and timely follow-up.
  • An individual interested in growing with our company and taking on additional projects as needed.
Benefits
  • Flexible PTO for those days that you just can’t avoid…or for the ones you plan!
  • A fun and challenging work environment to keep you engaged and growing.
  • 401K plus matching, comprehensive benefits plan, paid volunteer hours, etc.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Client Relationship ManagementCustomer ServiceAccount ManagementCRMService Metrics TrackingOnboardingDocumentationOrder ProcessingService ReviewsIssue Resolution
Soft skills
CommunicationEmpathyOrganizational SkillsTime ManagementAttention to DetailProblem SolvingTeam CollaborationProfessionalismAdaptabilityClient Satisfaction