Valerie Health

Operations

• Own Operational Delivery for Customers: Serve as the primary operations POC for partner practices, ensuring their workflows run smoothly and meet quality and performance expectations.
• Execute Core Platform Workflows: Process and verify patient and practice data through Valerie’s internal systems with high accuracy and speed.
• Maintain Quality and Data Integrity: Identify discrepancies, edge cases, and workflow issues and resolve or escalate them quickly to maintain platform reliability.
• Improve Operational Systems: Identify opportunities to reduce manual work, improve workflow efficiency, and strengthen operational processes.
• Collaborate Cross-Functionally: Work closely with Central Operations, Engineering, and Customer teams to surface issues, provide operational insights, and help improve the platform.

Operations Specialist