Operations Team Lead – Second Shift

Valerie Health

Operations Team Lead managing a group of Ops Coordinators for an AI healthcare company. Focusing on operational workflows and delivery excellence in a fast-paced environment.

Posted 6/17/2026full-timeChattanooga • Tennessee • 🇺🇸 United StatesSenior💰 $70,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Directly manage a group of Ops Coordinators, providing coaching, performance feedback, and development opportunities.
Serve as the POC (Point of Contact) for select customers and/or own complex delivery projects and operational initiatives, ensuring work is executed accurately and on time.
Help stabilize delivery during high-volume periods by prioritizing work, resolving operational issues, and stepping in when necessary.
Stay close to day-to-day delivery and team dynamics, identifying risks to delivery quality, team health, or workflow performance early.
Partner with the owner of live ops on shift scheduling and workload distribution to ensure balanced coverage across customers and workflows.

Requirements

What you’ll need

3+ years of experience in operations, delivery, or service environments.
Experience working in fast-paced environments where delivery quality and responsiveness matter.
Proven experience managing, coaching, and developing team members within an operational team.
Comfortable working within operational systems and workflows, with experience using dashboards, spreadsheets, and performance metrics.

Benefits

Comp & perks

(Almost) fully covered medical, dental, vision, and 401(k)
Equity: Ownership in a high-growth, AI-native startup
Paid time off
Parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementdelivery managementperformance metricscoachingteam developmentworkflow performancerisk identification

Soft Skills

leadershipcommunicationproblem-solvingprioritizationteam dynamics management