Central Operations Manager

Valerie Health

Central Operations Manager designing workforce strategies and operating models for Valerie Health's operational scalability. Focusing on automation systems, internal teams, and outsourced operations management.

Posted 5/29/2026full-timeSan Francisco • California, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Design Workflow Allocation Systems: Build the operational systems and allocation logic that determine how work is segmented, prioritized, and distributed across internal teams and external operational capacity.
Design Scalable Operating Models: Develop scalable workforce models and operational processes that improve throughput, quality, and operational efficiency as workflow complexity and customer volume grow.
Managed Outsourced Operations: Own Valerie’s outsourced operations infrastructure, including partner onboarding, quality management, performance monitoring, escalations, and operational reviews.
Partner Cross-Functionally: Work closely with stakeholders across Operations, Engineering, and Customer Strategy teams to improve operational scalability and support customer growth.

Requirements

What you’ll need

3-5+ years of experience in marketplace operations, business operations, consulting, workforce planning, or vendor management, preferably in a high-growth startup environment
Experience working with outsourced operations, BPOs, or distributed workforce models is a plus
Strong analytical toolkit with experience using operational data to drive decisions
Experience working cross-functionally with technical and operational stakeholders

Benefits

Comp & perks

Competitive salary, equity and benefits including medical, dental, vision, 401(k) and PTO
San Francisco: Daily lunch provided in-office and dinner reimbursement for late evenings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workflow allocation systemsoperational processesperformance monitoringquality managementdata analysisworkforce planningvendor managementoutsourced operationsscalable operating modelsoperational efficiency

Soft Skills

analytical skillscross-functional collaborationstakeholder managementproblem-solvingcommunication