VALCE Talent Solutions

Support Engineer

• Provide support for EDI transactions, FTP file transfers, ABI/customs uploads and general application support for Southern Border customer-related processes.
• Support Southern Border Operations with troubleshooting issues related to customs clearance.
• Coordinate with customers for FTP password changes and configuration requirements.
• Support client testing, validate application errors, perform retriggers/reprocessing, and work with business, technical, client, and vendor teams to ensure smooth shipment and customs data processing.

Application Support Analyst – EDI, FTP, Customs/ABI

Project Manager

• Liderar mejora continua, optimizar costos y recursos
• Gestionar equipos y entregar resultados centrados en el cliente
• Entender estados de resultados, diseñar estructuras de costos
• Evaluar flujos de trabajo y proponer mejoras
• Generar reportes y métricos para decisiones estratégicas

Client Services Representative

• Collaborate with sales partner to follow through on their initial business development efforts and solidify partnership with the new client.
• Collaborate with internal MSH colleagues to manage the end-to-end lifecycle of the sales process & delivery commitments.
• Continuously expand MSH footprint and service offerings into newly acquired and existing partnerships.
• Become a business partner to our customers by staying informed of emerging market trends and technology knowledge, and providing solutions that position them for successful project completion.
• Participate in the full-life cycle recruitment including role definition, strategic candidate sourcing, understanding market trends, offer development and negotiation presentation, and onboarding of candidates.
• Evaluate competencies, background, technical skills, and culture fit of each individual.
• Work with the MSH India Intelligence Team for market research and candidate sourcing.
• Create innovative ways to reach out to potential candidates and market candidates to clients.
• Understand micro & macro market trends and build sourcing and engagement strategies.
• Manage the candidate experience through empathy, transparency, and a deep understanding of our candidates' hopes and desires.
• Participate in all continuous training initiatives, prioritizing your personal and professional development.

Client Services Manager

Account Manager

• Own the day-to-day and long-term success of a large, enterprise-level client engagement
• Act as the primary point of contact for client stakeholders, including senior leadership
• Partner with internal recruiting and delivery teams to ensure high-quality execution across technical roles
• Understand the client's technology environment, hiring goals, and workforce challenges
• Drive regular client touchpoints, including status calls, quarterly business reviews, and strategic planning sessions
• Proactively identify risks, gaps, and opportunities within the account
• Translate client needs into clear direction for internal teams
• Monitor performance metrics, delivery outcomes, and overall account health
• Identify opportunities to expand services, deepen partnership, and grow revenue
• Ensure a high-touch, white-glove client experience.

Sales Account Manager

ServiceNow

• Diseñar las soluciones de ServiceNow utilizando las mejores prácticas de la industria.
• Asesorar, diseñar y configurar soluciones de integración entre ServiceNow y otras herramientas.
• Implementar Field Service Management (FSM), Source-to-Pay (S2P), Customer Service Management (CSM) e ITSM.
• Desarrollo práctico en scripting de ServiceNow.

ServiceNow Consultant

Machine Learning Engineer

• Design, develop, and deploy machine learning solutions and feature engineering pipelines.
• Configure, test, debug, deploy, document, and maintain ML pipelines, models and feature engineering modules while adhering to specific development best practices and quality standards.
• Work closely with data scientists, data engineers, and solution architects to develop technical design specifications for ML programs, focusing on efficient feature engineering and model deployment.
• Analyze large-scale datasets and validate the proposed ML solutions with both the architectural design and the business needs, ensuring model performance meets target metrics.
• Responsible for troubleshooting and issue analysis across the ML stack, including feature pipelines, model training, inference, and model monitoring, as well as coding, testing, and implementing model enhancements.
• Demonstrate a strong understanding of supervised, unsupervised, ensemble, and deep learning algorithms to design and implement effective ML solutions, with experience in feature engineering, model evaluation, and continuous performance optimization to meet business targets.
• Implement and maintain MLOps practices including experiment tracking, model versioning, A/B testing, and automated retraining pipelines.
• Thrive in a fast-paced agile development environment, driving iterative model improvements.
• Implement and maintain data governance and model monitoring frameworks to ensure model reliability, fairness, and compliance with business standards.
• Available to support/unblock planned model deployments and retraining cycles during off hours.
• Contribute to the evolution of our ML architecture, with a focus on MLOps principles and emerging technologies for feature stores.

MLOps Engineer

Full-stack Engineer

• Designs, codes, configures, tests, debugs, deploys, documents, and maintains web service applications using a variety of software development toolkits, testing/verification applications and other tools, while adhering to specific development best practices and quality standards.
• Works closely with solution engineers and architects to develop technical design specifications from which programs will be written or configured.
• Validates that proposed solutions align with architectural standards, non-functional requirements (performance, reliability, security), and business needs.
• Takes end-to-end ownership of assigned microservices, including feature delivery, operational readiness, and production support.
• Provides technical guidance across multiple codebases and platforms to unblock team members when needed.
• Performs cross-platform analysis and trade-off assessments across our Android (Kotlin/Compose), iOS (Swift/MVVM), and UFE (Node.js/TypeScript) codebases to ensure consistency and identify optimization opportunities.
• Responsible for troubleshooting and issue analysis, as well as coding, testing, and implementing software enhancements.
• Ensures timely delivery of initiatives/features, proactively communicating risks, blockers, and schedule impacts, and driving resolution to maintain delivery commitments.
• Demonstrates exceptional prioritization and multitasking skills to manage concurrent deliverables across services and platforms, handle operational requests, and resolve production issues effectively while supporting multiple workstreams.
• Uses observability and monitoring tools (e.g., Splunk, Dynatrace, Grafana) to actively review dashboards, investigate anomalies, and monitor alerts—especially during planned deployments, HSE, and SSE.
• Available to support/unblock planned deployments during off hours as needed.

Microservices Software Engineer

Software Engineer

• Diseña, desarrolla, implementa y mantiene aplicaciones impulsadas por IA
• Toma posesión completa de los sistemas GenAI asignados y toma decisiones arquitectónicas
• Colabora con ingenieros de soluciones y arquitectos para validar especificaciones de diseño técnico
• Implementa patrones de orquestación de LLM
• Mantiene canales de observabilidad para las plataformas de sistemas de IA

AI Developer

• Diseñar, desarrollar y mantener servicios backend utilizando Node.js con TypeScript/JavaScript para aplicaciones escalables en la nube.
• Trabajar en un entorno de Azure, aprovechando los servicios de Azure y siguiendo las mejores prácticas de desarrollo nativo en la nube.
• Implementar y mantener pipelines de CI/CD para apoyar los flujos de trabajo automatizados de construcción, prueba y despliegue.
• Colaborar con equipos de arquitectura y producto para migrar y modernizar servicios backend, incluyendo la adopción gradual de backends basados en Python.
• Desarrollar y refactorizar servicios utilizando Python (nivel intermedio aceptable) como parte de la estrategia de transformación backend a largo plazo de la organización.
• Asegurar que las soluciones backend sean seguras, eficientes y altamente disponibles en entornos de nube.
• Integrar servicios backend con bases de datos, APIs y sistemas externos siguiendo las mejores prácticas.

Senior Fullstack Developer – Node.js, TypeScript

Frontend Engineer

• Diseñar y entregar interfaces de usuario de alta calidad usando React, TypeScript y Next.js
• Colaborar con productos, diseño y equipos backend para traducir requisitos en experiencias frontend pulidas
• Mejorar el rendimiento, accesibilidad y experiencia del usuario a través de la optimización continua

Senior Frontend Developer

Product Designer

• Translate concepts into user flows, wireframes, mockups and prototypes
• Facilitate the client’s product vision by researching, conceiving, sketching
• Design and deliver wireframes, user stories, and user journeys
• Identify design problems and devise elegant solutions
• Make strategic design decisions related to core features
• Collaborate with other team members and stakeholders

UI/UX

Analyst

• Execute project management for SRA/PIA/DRP
• Prioritize and manage intake requests
• Oversee delivery processes at the POD level
• Assess risks and determine mitigation strategies
• Enhance team process and productivity

Lead PM, Analyst

• Execute security and compliance activities (SRA, PIA, DRP, AVS updates)
• Support intake request reviews and validation
• Maintain artifacts, dashboards, and evidence
• Participate in Scrum ceremonies and delivery tracking

Analyst, PM

QA Engineer

• Data testing
• Mobile testing
• Test automation with Playwright / selenium testing

QA Developer

• Provide operational support for existing NetSuite functionality
• Backfill development and support activities during platform migration
• Resolve NetSuite defects and enhancement requests
• Collaborate with platform and integration teams