UVeye

Customer Success Manager

• Lead, mentor, and grow the Customer Success team, ensuring consistent delivery of high-quality service and measurable business results.
• Set clear goals and performance metrics for the team, leveraging dashboards, analytics, and CRM insights to drive accountability and continuous improvement.
• Oversee relationships with key dealership accounts, ensuring alignment with their business goals while helping them operationalize UVeye technology within their workflows.
• Act as an executive sponsor for strategic customers, bringing data-backed insights and recommendations that strengthen long-term partnerships.
• Champion customer needs within the organization, collaborating cross-functionally with Product, Engineering, Sales, and Operations to enhance product capabilities and resolve challenges.
• Develop and implement scalable strategies that enable dealerships to achieve measurable operational and financial outcomes using UVeye systems.
• Establish and maintain structured processes for onboarding, training, and lifecycle management to ensure consistency and operational excellence across the customer base.
• Monitor and analyze customer success metrics such as adoption, utilization, retention, and expansion to identify trends, risks, and opportunities.
• Identify and drive opportunities for upselling and cross-selling UVeye solutions across dealership groups and enterprise customers.
• Partner with sales and marketing teams to ensure seamless customer transitions and alignment on retention and growth strategies.
• Stay updated on dealership industry trends, operational challenges, and emerging opportunities to position UVeye as a trusted technology partner.

Dealer Customer Success Team Lead

Product Marketing

• Build and own structured 30/60/90-day onboarding programs across GTM roles
• Lead recurring GTM onboarding cohorts for new hires across Revenue teams
• Design and enforce certification programs prior to dealer-facing engagement
• Establish competency benchmarks and readiness standards by role
• Partner with Sales, Customer Success, Activation, Product Marketing, and RevOps leaders to align ramp expectations
• Develop and maintain a centralized internal knowledge base for Revenue teams
• Deliver ongoing enablement tied to product updates, integrations, and field feedback
• Train GTM teams to communicate UVeye value across Variable Ops, Fixed Ops, and Strategic Insights workflows
• Implement AI-driven learning, certification, and knowledge management tools
• Replace ad-hoc manager-led ramping with scalable enablement infrastructure
• Ensure field teams confidently articulate ROI, operational impact, and dealership workflows.

GTM Enablement Lead

Vice President

• Define and execute the overall strategy for UVeye’s fleet business, aligned with company objectives.
• Scale UVeye’s fleet deployments across multiple customer segments, including commercial, logistics, leasing, and mobility operators.
• Collaborate cross-functionally with product, operations, and engineering teams to enhance UVeye’s value proposition for fleet customers.
• Oversee fleet customer operations, ensuring efficient deployment, onboarding, and ongoing operational performance.
• Partner with operations leadership to build and manage scalable support and service models for fleet customers.
• Ensure compliance with customer requirements, safety standards, and service-level agreements.
• Lead Enterprise Business Development efforts within the fleet segment, expanding existing accounts and forging new strategic partnerships.
• Identify and drive new revenue opportunities across fleet use cases, collaborating with sales, marketing, and product teams.
• Work closely with fleet customers to optimize asset utilization, vehicle health, and operational efficiency through UVeye’s technology.
• Oversee Customer Success and Program Management teams to deliver an exceptional fleet customer experience.
• Ensure fleet customers achieve measurable ROI from UVeye’s solutions, driving renewals, upsells, and long-term partnerships.
• Lead continuous improvement initiatives informed by customer feedback, data insights, and evolving fleet market needs.

VP, Fleet Business Unit

Sales Development Rep

• Take ownership for fulfilling daily, weekly, & monthly quotas
• Schedule 4-6 new meetings per week
• Follow the outlined process & use our tools
• Be successful in getting past the "gatekeeper" to the person intended
• Follow up on cancellations to attempt to reschedule them
• Keep detailed notes on calls and update information in our customer relationship management software
• Secondary responsibility is attention-to-detail - take notes and update information in Salesforce
• Maintain discretion and confidential information
• Strong customer service and friendly manner

Sales Development Representative

• Serve as a trusted advisor, fostering deep, value-driven relationships with clients to maximize engagement and long-term retention.
• Educate customers on how to effectively integrate UVeye into their workflows, ensuring seamless adoption and utilization.
• Consistently demonstrate measurable ROI by consulting customers on business improvements, leveraging UVeye solutions.
• Provide insights on best practices, industry trends, and data-driven recommendations to help customers optimize performance.
• Identify business challenges and opportunities to maximize the impact of UVeye’s solutions for each client.
• Drive organic growth by identifying opportunities for customers to adopt additional UVeye products and services.
• Analyze account performance, usage metrics, and engagement trends to guide customers in achieving their objectives.
• Support junior CSMs by providing guidance, best practices, and assisting in complex customer scenarios.
• Contribute to refining Customer Success processes, play a role in internal initiatives, and provide feedback for continuous improvement.
• Work closely with Sales, Product, and Support teams to ensure a seamless customer experience and advocate for customer needs.
• Willingness to travel domestically up to 50% of the time.

Dealer Customer Success Team Lead

GTM Enablement Lead

VP, Fleet Business Unit

Sales Development Representative

Senior Customer Success Manager