UVeye

Customer Success Manager

• Own business outcomes across assigned enterprise dealer groups—not just account health, but adoption, ROI, and expansion readiness.
• Drive operational consistency across dozens of rooftops by influencing Service and Sales leadership—not just individual contributors.
• Lead multi-location adoption strategies across Fixed Ops (service lane) and Variable Ops (sales, appraisals, merchandising).
• Identify systemic gaps across dealer groups and implement scalable solutions—not one-off fixes.
• Translate complex performance data into clear, executive-level insights that inform company strategy.
• Surface patterns, risks, and opportunities across accounts to influence expansion decisions at the leadership level.
• Partner cross-functionally with Sales, Product, Support, and Operations to remove blockers and drive measurable outcomes.
• Build, test, and refine playbooks that can scale across hundreds of locations.
• Operate with a high degree of autonomy—prioritizing where to focus across multiple enterprise accounts.
• Travel strategically to key locations to drive impact, validate execution, and accelerate performance (~40–50%).

Strategic Customer Success Manager

Product Marketing

• Develop a deep understanding of our product(s), how they function, and how the solutions deliver value to customers and buying personas
• Conduct market research to understand customer needs, market trends, and competitive landscape
• Collaborate with business leaders and key stakeholders to successfully launch new products
• Collaborate cross-functionally with product management, sales, and other teams to develop compelling product positioning, messaging, and supporting resources that resonate with the target audience
• Research, build, and launch customer-driven positioning and messaging for current and future products, features, and integrations
• Initiate program briefs that support our lead gen, content, and social media efforts with value propositions and messaging that resonates with our target audience(s)
• Own the creation of new marketing materials from start to finish (strategize, create, publish, and measure) including:
• Interviewing customers and writing case studies
• Building sales enablement materials to supercharge the sales teams
• Hosting and presenting product webinars
• Creating videos that educate leads about our product and company
• Maintaining and updating the product sections on the UVeye website
• Develop and execute go-to-market plans, including messaging, positioning, and launch strategies for our products and integrations
• Plan and execute product launches, including coordinating with internal teams and external partners
• Customer and market research to strengthen our personas, product hypotheses, and sales motions
• Key metrics and performance indicators to measure the effectiveness of product marketing initiatives and optimize campaigns for maximum impact

Product Marketing Manager

Implementation Specialist

• Serve as the primary point of contact for automotive dealership clients from contract signature through installation completion.
• Host group calls to guide clients through site readiness requirements, including CAD review, network, electrical, and construction requirements.
• Tracking of client’s open deliverables through completion using various internal tools.
• Provide expertise and hands-on support to dealerships in developing internal processes tied to the successful implementation and integration of UVeye systems.
• Collaborate with the Operations team to develop optimal hardware placement designs and comprehensive installation plans.
• Facilitate cross-functional communication between clients, Operations, and other internal teams to ensure alignment on project goals.
• Develop and manage detailed installation schedules, ensuring clear communication with all stakeholders.
• Coordinate logistics and ensure all necessary resources, documentation, and approvals are in place before installation begins.
• Anticipate and address potential challenges, maintaining proactive communication to keep projects on track.
• Ensure a smooth transition to the Customer Success Manager (CSM) post-installation by providing all necessary documentation, project details, and client information.
• Facilitate a formal handover meeting to align on client expectations, system status, and next steps for ongoing success and support.

Strategic Customer Success Manager

Product Marketing Manager

Implementation Manager