Implementation Manager

UVeye

Implementation Manager driving the post-sales implementation journey for dealership partners. Managing technical deployments and ensuring client satisfaction through effective communication and support.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for automotive dealership clients from contract signature through installation completion.
Host group calls to guide clients through site readiness requirements, including CAD review, network, electrical, and construction requirements.
Tracking of client’s open deliverables through completion using various internal tools.
Provide expertise and hands-on support to dealerships in developing internal processes tied to the successful implementation and integration of UVeye systems.
Collaborate with the Operations team to develop optimal hardware placement designs and comprehensive installation plans.
Facilitate cross-functional communication between clients, Operations, and other internal teams to ensure alignment on project goals.
Develop and manage detailed installation schedules, ensuring clear communication with all stakeholders.
Coordinate logistics and ensure all necessary resources, documentation, and approvals are in place before installation begins.
Anticipate and address potential challenges, maintaining proactive communication to keep projects on track.
Ensure a smooth transition to the Customer Success Manager (CSM) post-installation by providing all necessary documentation, project details, and client information.
Facilitate a formal handover meeting to align on client expectations, system status, and next steps for ongoing success and support.

Requirements

What you’ll need

At least 4 years of proven experience managing the onboarding and implementation of hardware solutions ideally for dealerships.
Experience working with dealerships is ideal, with a solid understanding of how a service lane operates.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Excellent communication and interpersonal skills to effectively liaise with clients and internal teams.
Knowledge of site preparation requirements such as networking, electrical systems, and construction is a plus.
Proficiency with project management tools (e.g., SalesForce, Monday.com, Asana, or similar) and standard office software.
Proactive and solutions-oriented with exceptional attention to detail.
Demonstrates a high level of assertiveness and persistence in their approach to making phone calls to maintain frequent outreach, ensuring follow-ups are completed promptly and efficiently.
Strong problem-solving skills and the ability to adapt to evolving client needs.
Team player with a collaborative mindset and a customer-focused approach.
Strong presentation and PowerPoint skills to communicate plans, updates, and key milestones effectively.

Benefits

Comp & perks

Competitive Medical, Dental, Vision.
Company 401k Match.
20 PTO days, Company paid holidays.
Career growth as we scale across the US.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementhardware solutions implementationsite preparationnetworkingelectrical systemsconstruction requirementsproblem-solvingattention to detailpresentation skillsPowerPoint

Soft Skills

organizational skillscommunication skillsinterpersonal skillsproactivesolutions-orientedassertivenesspersistencecollaborative mindsetcustomer-focusedability to manage multiple projects