Strategic Customer Success Manager

UVeye

Strategic Customer Success Manager leading enterprise partnerships in automotive SaaS. Drive measurable outcomes, influence operations, and develop scalable strategies across multiple dealer groups.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $110,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Own business outcomes across assigned enterprise dealer groups—not just account health, but adoption, ROI, and expansion readiness.
Drive operational consistency across dozens of rooftops by influencing Service and Sales leadership—not just individual contributors.
Lead multi-location adoption strategies across Fixed Ops (service lane) and Variable Ops (sales, appraisals, merchandising).
Identify systemic gaps across dealer groups and implement scalable solutions—not one-off fixes.
Translate complex performance data into clear, executive-level insights that inform company strategy.
Surface patterns, risks, and opportunities across accounts to influence expansion decisions at the leadership level.
Partner cross-functionally with Sales, Product, Support, and Operations to remove blockers and drive measurable outcomes.
Build, test, and refine playbooks that can scale across hundreds of locations.
Operate with a high degree of autonomy—prioritizing where to focus across multiple enterprise accounts.
Travel strategically to key locations to drive impact, validate execution, and accelerate performance (~40–50%).

Requirements

What you’ll need

10+ years of experience in Automotive SaaS, dealership operations, or enterprise-level account management.
Proven experience managing complex, multi-location or enterprise accounts with measurable business impact.
Strong understanding of dealership operations across both Fixed Ops and Variable Ops.
Demonstrated ability to influence leadership-level stakeholders and drive change across organizations.
Strategic thinker with the ability to identify patterns and scale solutions across accounts.
Exceptional business acumen—you understand revenue drivers, operational levers, and ROI.
Highly autonomous—you don’t wait for direction, you create it.
Strong analytical and storytelling skills—you can turn field data into executive insight.
Proficiency in Salesforce (or similar CRM) and performance analytics tools.
Willingness and ability to travel ~40–50% based on business need.

Benefits

Comp & perks

Competitive Medical, Dental, Vision.
Company 401k Match.
20 PTO days, Company paid holidays.
Career growth as we scale across the US.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementperformance analyticsdata analysisbusiness impact measurementmulti-location managementoperational consistencyscalable solutionsstrategic thinkingrevenue driversROI analysis

Soft Skills

influencing leadershipautonomyanalytical skillsstorytellingcross-functional collaborationchange managementproblem-solvingcommunicationbusiness acumenpattern recognition