USALCO

Product Manager

• Own the Decision Blue digital platform roadmap
• Own the digital product backlog and prioritization process
• Write and manage epics, features, and user stories
• Lead sprint planning and Decision Blue release cycles
• Define acceptance criteria and digital release requirements
• Conduct customer interviews and market research
• Validate Decision Blue market fit and customer value assumptions
• Identify emerging market needs
• Partner closely with Engineering, Services, Marketing, and Commercial teams

Director of Digital Product

Director

• Build and lead the customer delivery organization that turns Decision Blue® into a scalable, outcome-driven service model.
• Responsible for customer implementation, onboarding, adoption, managed services, and measurable customer outcomes.
• Design and lead onboarding programs, including implementation planning, stakeholder alignment, user training, and go-live readiness.
• Establish customer health monitoring programs that track adoption and engagement.
• Develop scalable support capabilities that balance service and practical expertise.
• Create implementation standards, service quality controls, and delivery governance.
• Build and lead customer success, implementation, support, and services delivery teams.

Director of Digital Product

Senior Director, Digital Solutions Delivery