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About the role
Key responsibilities & impact- Build and lead the customer delivery organization that turns Decision Blue® into a scalable, outcome-driven service model.
- Responsible for customer implementation, onboarding, adoption, managed services, and measurable customer outcomes.
- Design and lead onboarding programs, including implementation planning, stakeholder alignment, user training, and go-live readiness.
- Establish customer health monitoring programs that track adoption and engagement.
- Develop scalable support capabilities that balance service and practical expertise.
- Create implementation standards, service quality controls, and delivery governance.
- Build and lead customer success, implementation, support, and services delivery teams.
Requirements
What you’ll need- 10+ years leading customer delivery, professional services, customer success, technical services, or implementation organizations.
- Experience implementing SaaS, data, analytics, AI-enabled, or decision-support platforms in operational environments.
- Demonstrated success building customer success, managed services, or professional services functions that create measurable customer value.
- Experience creating repeatable implementation methodologies, service playbooks, customer health processes, and value-realization frameworks.
- Ability to work credibly with operators, plant leadership, technical teams, commercial leaders, and executive stakeholders.
Benefits
Comp & perks- USALCO is an equal opportunity/affirmative action employer.
- All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer ImplementationOnboarding Programs DesignService Quality ControlsValue-Realization FrameworksCustomer Health MonitoringManaged Services DevelopmentTechnical Services LeadershipData Analytics ImplementationAI-Enabled Platform ExperienceDecision-Support Systems
Soft Skills
Stakeholder AlignmentTeam LeadershipCommunication SkillsCollaborationProblem-Solving