Customer Support Specialist

USALCO

USALCO customer support specialist managing orders and delivery for clean water solutions customers. Resolving issues and coordinating with plants and logistics teams across U.S.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong order management capabilities, ensuring timely delivery and effective communication with customers and logistics teams. Proficient in problem-solving and multitasking within a manufacturing environment while maintaining attention to detail.

Highest-signal resume keywords

Order ManagementCustomer ServiceProactive Problem-SolvingMicrosoft Office ProficiencyERP Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ManagementERP ExperienceContinuous Improvement PracticesLEAN5SSix Sigma

Soft Skills

Confident CommunicationCustomer-First InstinctsAttention to DetailAbility to MultitaskTeam Collaboration

Tools & Technologies

Microsoft OfficeRossFRQSAP

Industry Keywords

Manufacturing EnvironmentLogisticsProblem-SolvingBusiness Acumen

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own order management for a book of core accounts from entry through on-time delivery
Serve as the first point of contact for order questions, issues, and everyday problem-solving
Partner with plants and logistics teams to keep shipments on schedule
Support teammates proactively
Support customers across U.S. time zones as needed

Requirements

What you’ll need

2+ years of experience in a manufacturing environment
Intermediate proficiency in Microsoft Office
Customer-first instincts
Confident communication skills adaptable to different styles and audiences
Proactive problem-solving ability and comfort with ambiguity and a fast pace
Ability to work independently and contribute as part of a team
Sharp attention to detail and solid business acumen
Ability to multitask with minimal oversight
College degree preferred, not required
Exposure to Continuous Improvement practices such as LEAN, 5S, or Six Sigma is nice to have
ERP experience with Ross, FRQ, or SAP is nice to have
Primarily seated, desk-based work
Flexibility in work hours may be required to support customers across U.S. time zones
USALCO does not offer employment visa sponsorships upon hire or in the future

Benefits

Comp & perks

Remote work from anywhere in the U.S.
Flexibility across time zones as needed
Equal opportunity/affirmative action employment policy