USAA

Data Scientist

• Leads a team of Data Scientists responsible for identifying, scoping, and translating business problems into applied statistical, machine learning, simulation, and optimization solutions to inform actionable business insights and drive business value
• Works with business leaders to ideate, valuate, and scope projects to meet business needs
• Manages the team’s projects and communicates progress updates to senior leadership and other business stakeholders
• Responsible for the team’s model inventory and ensures compliance with USAA model risk policies and regulatory expectations
• Influences the future of data science at USAA by conducting research on the latest technologies and driving adoption of those technologies
• Acts as advanced analytics thought leader and advisor to the business to shape strategies that drive competitiveness and differentiation
• Influences business, data, and technology leaders to invest, sustain and expand advanced analytical capabilities
• Leads and develops team to build and deploy various advanced analytical solutions in an agile and collaborative environment across business, data, and technology organizations
• Enables team’s success by simplifying processes across the model development lifecycle and driving automation
• Identifies, scopes, and manages complex analytical projects in collaboration with business stakeholders
• Champions and manages efforts to deliver business insights via scalable, automated solutions using machine learning, simulation, and optimization
• Responsible for ensuring all modeling and machine learning solutions adhere to industry standards, model risk policy, and regulatory expectations
• Partners with enterprise analytical and IT teams to build USAA core capabilities and processes
• Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts
• Builds and oversees a team of Data Scientists through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director, Data Scientist

General Counsel

• Provides legal counsel to support business objectives and mitigate regulatory, compliance and litigation risk to USAA
• Leads routine to moderately complex legal assignments and delivers appropriate solutions
• Effectively communicates with internal stakeholders in both verbal and written forms
• Monitors and analyzes changes in laws, regulations and industry and advises organizational leadership of such changes as appropriate
• Supports senior attorneys with legal questions or issues by leveraging general knowledge and conducting research
• Ensures escalation of matters presenting more significant risk to more senior attorneys
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Associate Attorney, Corporate Counsel

Business Operations

• As business process owner, leads planning for highly complex processes including problem definition, evaluation of requirements, design, testing, and implementation of business processes
• Understands the process operating objectives, business rules, performance requirements, risks, controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process
• Actively develops and drives alignment of process to overall experience strategy and vision
• Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy
• Ensures alignment with customer and appropriate roadmap(s)
• Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance
• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation
• Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes
• Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise
• Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are in alignment with overall strategy
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
• Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
• Provides mentorship and guidance support for team and applicable business partners
• Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Process Owner Lead – Claims Optimization

Manager

• Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.
• Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results.
• Evaluates the relevance of messages for intended audience and ensures consistency and accuracy.
• Provides advice and guidance and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member.
• Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied.
• Responsible for the development, coordination and timely submission of relevant, broader level EC and Board/Council/Committee driven requirements.
• Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Executive Operational Planning Manager – Corporate Impact

Business Analyst

• Leads team to analyze weekly/monthly financials, forecast trends, to identify financial risk and opportunities as well as coordinate corrections in cooperation with CFO
• Leads the continuous budgeting and pricing exercise for an entire CoSA or Functional Area to provide CFO an accurate and complete budget for the upcoming year in accordance with CFO and corporate timelines
• Analyzes entire function of POs, Invoices, and financial trend to ensure complete entry or accrual of expenses monthly
• Monitors, analyses, forecasts, reconciles and corrects purchases, leases, accruals, capital assets, and depreciation
• Establishes process and procedures for Financial BAs
• Interprets Risk and Controls required and institutes solutions
• Provides training to new managers and interacts with all levels of Executive Management
• Ensures the entire function’s workforce tracking and reporting is accurate, including OneSource position maintenance, 3P tracking, Agile team analysis, and forecasting
• Creates new funding requests across all departments – creating forecast and writing executive summary and outcomes
• Leads the team in establishing a financial reporting cadence to senior management
• Handles all financial and workforce related activities related to department and unit changes (re-orgs, unit changes, etc.) and works on multiple department initiatives
• Consolidates expenses to a service level across departments and at the whole IT Infrastructure Services Function level and understands the relationship with the Services’ billing at a rate card level
• Evaluates under and over-recovery of service expenses
• Assists Service Owners in analyzing and forecasting what is required to bring expenses back into alignment
• Applies deep understanding of Market Comp calculations and intermediary between CFO and departmental managers as threshold breaches are forecasted or occur
• Reviews trend analysis and quantitative reports to recommend to interpret results and providing expert level advice based on the data results and long-term financial planning initiatives
• Consults with the business to identify the type of technical and business resources needed, and provides solutions that are financially aligned with project budget and schedule plans
• Serves as a mentor to team members on escalated issues of a complex nature
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Technology Business Analyst Lead

Strategy

• Leads a team of Business Strategy Analysts who use quantitative and qualitative analytics to provide thought leadership
• Provides insights and information-based context for key stakeholders to effectively manage, influence, and impact line of business strategy
• Responsible for developing and implementing the analytic direction for the business unit
• Oversees efforts to identify key business assumptions and hypotheses around line of business strategy
• Partners with key teams to evaluate and uncover strategic insights related to Profit & Loss performance
• Applies expert analytical rigor and industry best practices to define outcome measures
• Effectively communicates the significance of the strategic insights to senior leaders and key stakeholders
• Builds and oversees a team of employees for assigned functional area

Director, Business Strategy Analytics

• Oversees a team of business professionals that are responsible for the end to end aspects and overall ownership of assigned processes.
• Guides team members to collaborate with enterprise partners in the facilitation and development of business rules, gathering of requirements, artifacts and process management.
• Guides team members in the ownership of assigned processed to include, capturing, documenting and sustaining processes.
• Maintains compliance with policies, procedures and regulations.
• Responsible for leading a team that is focused on process ownership and improving business results by identifying process gaps and opportunities, recommending solutions and developing and monitoring key process performance indicators.
• Aligns with enterprise partners to define backlog and present the business case to compete for funding and ultimately ensure execution to output.
• Ensures the backlog is prioritized in accordance with business deliverables.
• Defines, develops and evaluates performance metrics to establish process success, and engages stakeholders to ensure cohesive and continuous alignment to measures of success.
• Utilizes and oversees reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.
• Ensures risk mitigation is a top priority by diagnosing and quickly resolving risk opportunities.
• Influences business unit and business processes to address risk across all activities.
• Using prescribed project execution methodologies such as Agile, Six Sigma, Lean, and Waterfall, collaborates with process stakeholders to ensure timely execution of deliverables to improve or design-controlled processes.
• Manages identifies business process risks and oversees that appropriate controls are captured, documented, sustained and ultimately mitigated.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director, Business Process Ownership – Advanced Capabilities, Claims Optimization

Solutions Engineer

• Lead evaluation, design, and analysis of secure large-scale solutions
• Translate business and technical requirements into an architectural blueprint to achieve business objectives
• Manage all aspects of delivery of solution design, including capturing of security requirements, identifying risks & opportunities, and alignment to USAA’s technology strategy, Enterprise Architecture standards and Enterprise policies
• Maintain blueprints, portfolio level designs, and reference architectures of relevant products
• Maintain thought leadership role in relevant technology, remaining up to date on various architecture patterns, software development methodologies and industry partners
• Collaborate with enterprise architecture, information security, applications and infrastructure teams to produce optimal designs
• Provide expert level guidance on design decisions, standards, operational practices and technology trends in your domain of expertise
• Communicate problems, risks, and challenges to drive discussions across key stakeholders –engineering, operations, developers, and senior leadership
• Provides consultation and influences the practice of architecture for consistent Enterprise architectural approaches while collaborating alongside senior leadership, engineers, and technologists
• Establishes and communicates strategies to senior leadership, industry partners and business stakeholders, leveraging technical and business expertise to influence, guide, and craft business strategy and decision-making at the highest interpersonal levels
• Provides technical mentorship and expertise to drive integration of new technologies and applications into the existing IT infrastructure ensuring they are scalable, secure, and adaptable in the technology focus areas
• Ensures the quality and performance of specialized technology focus area through reviews, audits, and continuous improvements
• Responsible for designing the platforms and ecosystems that drive the use of the IT architecture in the specialized technology focus area
• Matures USAA’s technical brand and industry position in technology by contributing to external technical communities where the specialized technology focus area is relevant
• Stays current with emerging technology trends and identifying opportunities to leverage enhanced technologies, tools and solutions for the organization in the specialized technology focus areas
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Solutions Engineer – Shared Services

Product Manager

• Lead the strategy, development, and rollout of USAA’s new Home Equity Line of Credit product
• Own the full product lifecycle—from building the business case and designing credit policies to coordinating cross‑functional execution
• Ensure the HELOC product delivers a best‑in‑class Member experience while meeting profitability, risk, and growth objectives
• Manage the P&L and ensure business plan expectations are achieved
• Develop strong interactions and communications to report on the health and overall status of the product portfolio
• Work collaboratively across various teams to deliver an industry leading product offering that drives strong profitability growth
• Develop talent to deliver risk-conscious performance and results
• Identify, prioritize, and launch innovative products that drive business and customer value
• Manage plan for growing products through effective segmentation strategy
• Ensure product team delivers sales support to all distribution channels
• Appropriately assess risk when business decisions are made
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

AVP, Product Management – HELOC

Support Engineer

• support the business by analyzing and evaluating relevant complex business data
• provide recommendations to achieve current and future business strategy needs/objectives
• validate information and interface with other departments
• participate in planning, research, analysis, development, and implementation of new and modified applications
• maintain broad system knowledge and stay current on all enhancements
• assist with the documentation of new and revised departmental procedures
• gather information for complex processes, analyze data and trends, develop work products
• serve as a resource to team members on escalated issues
• review and analyze reports and provide recommendations to improve matrix and reporting controls

Senior Business Support Analyst, Salesforce

Analyst

• Collaborate with key customers to identify key business assumptions and hypotheses business strategy
• Continuously refine hypotheses and identify business questions to explore further
• Facilitate the integration of the analytic strategy and business strategy
• Develop the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience
• Collaborate with partners to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience
• Apply analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals
• Employ advanced analytical techniques to interpret business results and solve complex problems
• Translate findings into insights for strategy management and execution
• Communicate the significance of strategic insights to senior leaders and other key partners to drive business decisions
• May provide guidance and on-the-job training to team members
• Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Business Strategy Analyst

Social Media Manager

• Contributes to the development and optimization of digital, social and traditional media strategies
• Collaborates with Media Team to translate business intelligence and internal client objectives prior to guiding media agencies
• Collaborates with internal stakeholders to understand the parameters for developing media strategies
• Socializes media recommendations (i.e., explains rationale for media strategy and how it meets business objectives and adheres to media best practices)
• Ensures media plans are implemented correctly and in a timely manner
• Assists in the management of budget plans
• Serves as a resource to team members on matters of a routine nature
• Applies foundational knowledge of social and digital marketing principles
• Effectively communicates and collaborates with agency to ensure alignment with goals and prioritization
• Applies a moderate understanding of analytics and measurement tools/techniques to test and optimize performance against objectives
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Paid Social Media Manager

• Serve as a subject matter expert and gathers requirements, researches, and analyzes system details, parameters, or options to implement business rules, product offerings or changes to existing systems/applications.
• Translate business needs into system requirements, parameter options or enhancements, working with internal and external resources.
• Perform comprehensive feasibility, enterprise impact and cost/benefit analysis.
• Execute complex recurring, scheduled, or ad-hoc system changes.
• Develop and administer change control processes and procedures ensuring compliance with guidelines and standard processes.
• Review post implementation documentation for lessons learned and recommends changes.
• Develop and maintain knowledge of LOB, CoSA, and Enterprise systems, processes, procedures, products, and industry practices.
• Review applicable system updates and makes recommendations to align with technology, business direction, or standard methodology.
• Develop and execute testing, implementation, and communication plans for new or modified system parameters, options, product details, or system outputs.
• Partner in analyzing and resolving system outages or production issues.
• Develop and reviews operating procedures and documentation and ensure meet audit guidelines.
• Analyze and report discrepancies to management with recommendations for resolution.
• Prioritize business rules initiatives and reports status.
• Summarize insights from analysis and use findings to develop business rules.
• Maintain the Business Rules Repository and the enforcement of data governance requirements for all rule data housed within the application.

Business Rules Analyst – Mid-level

Program Manager

• Defines and maintains program strategies commensurate with the level of risk, size, and complexity
• Responsible for providing input and recommendations on multi-year business plans
• Facilitates meetings with executive management and project / program sponsors to define solutions and delivery
• Prepares reports that provide stakeholders and management with status updates
• Performs analyses, root cause identification and development and recommendation of key work products
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates
• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled

Senior Program Manager – Member Value

Underwriter

• This Decision Science role is integral to optimizing underwriting strategies within the personal lines Property & Casualty business.
• The role will be responsible for the end-to-end process of acquiring, synthesizing, and analyzing complex data sets.
• Insights will directly inform critical business decisions related to risk precision, risk sharing, risk mitigation, and risk acceptability, ultimately driving profitable growth and enhanced member protection.
• Leverages advanced business, analytical and technical knowledge to participate or lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies.
• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with significant impact to current and/or future business strategy.
• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
• Translates recommendation into communication materials to effectively present to various levels of management.
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
• Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
• Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Succinctly delivers analysis/findings in a manner that conveys understanding, influences various levels of management, garners support for recommendations, drives business decisions, and influences business strategy.
• Provides subject matter expertise in operationalizing recommendations.
• Remains informed on current data and analytics trends, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data)
• Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework).