USAA

Consultant

• Serve as an internal learning consultant to enhance employee performance through learning solutions
• Partner with the business to identify knowledge gaps
• Collaborate with management to assess business or employee issues related to learning opportunities
• Develop learning plans and facilitate the delivery of learning solutions
• Manage vendor relationships for learning solutions and curate course content

Learning Performance Consultant I

Support Engineer

• Develops and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related activities
• Provides expertise in development of business goals and objectives to exploit all distribution channels
• Provides operational support on current complex processes and supports business operations and management in identifying opportunities and solutions
• Validates information and interfaces with other departments
• Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications
• Maintains broad system knowledge, stays current on all system enhancements
• Gathers information for complex processes, analyzes data and trends, identifies root causes, and develops work products

Senior Business Support Analyst – Operations Analyst

Financial Planning and Analysis

• Serves as a strategic partner by understanding business and technical models, processes, challenges, and performance metrics so that design efforts balance achieving end user goals with the goals of design's stakeholders.
• Champions the value of design and fosters a culture of empathy within the enterprise by building and maintaining trust-based relationships with executive and partner groups across the company.
• Oversees the facilitation of cross-organizational, cross-functional understanding of business problems and is accountable for delivering design solutions that achieve program and project objectives.
• Directs a creative review process to ensure coherency with design principles and the design language system through contribution and collaboration with the team.
• Actively participates in design leadership meetings and work efforts, helping set the vision for the design organization and helping the organization achieve its development goals.
• Provides thought leadership to deconstruct complex problems into clear and achievable solutions that increase the value of member, employee, and business outcomes.
• Builds and leads a team dedicated to design through recruiting, developing, retaining, coaching, guiding, performance management and managerial activities.
• Cultivates an environment and team culture aligned with the USAA mission and core values that motivates team members to perform to the best of their abilities, take pride in their work, be candid and direct in communication, and continually grow their skills.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director, Design – Investment Services, Digital and Design Team

Technical Product Manager

• Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives.
• Manages day to day activities of the Digital or Technology product management team or and actively manages resources to ensure optimal efficiency and effective delivery.
• Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or vertical market.
• Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps.
• Applies product management expertise in state-of-the-art digital and technology domains.
• Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions.
• Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs.
• Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions.
• Leads team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and stakeholders.

Director, Digital – Technical Product Manager

Manager

• Performs software asset management for complex tier 1 licenses during acquisition, management, optimization, and retirement lifecycle phases
• Provides advanced analytical, business, and technical support related to strategic business functions, processes, and applications/IT platforms
• Enables efforts supporting business analysis and decision-making processes to establish and maintain effective license positions for on-prem, hybrid, and SaaS software applications
• Executes and oversees processes to manage risk, maintain compliance, and maintain the asset management program
• Executes internal and external software audits to ensure both compliance and optimization
• Provides advice to procurement and legal partners on software asset management, including interpretation of software contracts and licenses
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Senior Software Asset Manager

• Managing complex litigation arising out of the auto or property contract in compliance with state laws and regulations
• Creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution
• Delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy
• Identifying and managing existing and emerging risks that stem from business activities and the job role
• Ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled
• Following written risk and compliance policies, standards, and procedures for business activities
• Clearly documenting litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
• Representing USAA at mediations, case conferences, and/or trials
• Reviewing, auditing, and approving legal fees and expenses
• Holding law firm vendors accountable for following Defense Counsel Litigation Handling Requirements
• Synthesizing analyses, identifying root cause(s), and providing recommendations that influence litigation and business solutions
• Providing insight and guides management and counsel on issues

Senior Claims Litigation Manager – Auto

Product Manager

• Facilitate day-to-day execution of product initiatives, enhancements, and minor launches ensuring alignment with strategic objectives
• Prepare performance inputs and historical analysis to report key metrics
• Identify trends, variances, and potential issues and advise the product manager and director on information impacting their business goals
• Manage and respond to information requests from internal partners (i.e., Marketing, Operations, Finance, Member Contact teams)
• Formulate responses to member inquiries elevated by member contact teams, as necessary
• Work with the broader product team to research internal and external information and partners to conduct data analyses to assist with product feasibility
• Prepare materials for governance forums, leadership reviews, and partner meetings
• Partner with the product manager in the development of product dashboards and metrics
• May draft product communications and internal reference materials
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Product Management Advisor – Mid-Level

Data Scientist

• Gathers, interprets, and manipulates structured and unstructured data to enable advanced analytical solutions for the business.
• Develops scalable, automated solutions using machine learning, simulation, and optimization to deliver business insights and business value.
• Selects the appropriate modeling technique and/or technology with consideration to data limitations, application, and business needs.
• Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework.
• Composes, and assists peers with composing, technical documents for knowledge persistence, risk management, and technical review audiences.
• Assesses business needs to propose/recommend analytical and modeling projects to add business value.
• Works with business and analytics leaders to prioritize analytics and modeling problems/research efforts.
• Builds and maintains a robust library of reusable, production-quality algorithms and supporting code, to ensure model development and research efforts are transparent and based on the highest quality data.
• Translates complex business request(s) into specific analytical questions, executes on the analysis and/or modeling, and then communicates outcomes to non-technical business colleagues with focus on business action and recommendations.
• Manages project milestones, risks, and impediments. Escalates potential issues that could limit project success or implementation.
• Develops best practices for engaging with Data Engineering and IT to deploy production-ready analytical assets consistent with modeling best practices and model risk management standards.
• Maintains expertise and awareness of cutting-edge techniques. Actively seeks opportunities and materials to learn new techniques, technologies, and methodologies.
• Serves as a mentor to junior data scientists in modeling, analytics, and computer science tasks.
• Participates in internal communities that drive the maintenance and transformation of data science technologies and culture.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Data Scientist – Model Development

• Directs a team that works on Agile efforts to include highly complex multi-year journeys that span multiple Agile teams, programs, and/or portfolios.
• Drives creativity and ingenuity among the team in the search for and application of new product development solutions to resolve highly technical complex and unique issues.
• Serves as an Agile thought leader for the team and leads the effective prioritization and delegation of work assignments.
• Oversees and ensures the identification and engagement of business stakeholders, domain and Subject Matter Experts across all levels of Agile work is completed effectively.
• Partners with sponsors and key stakeholders to gain an understanding of the needs, measures, and risks & controls for the improvement area.
• Provides guidance and oversight at the portfolio, program and project level plans related to schedule, scope and resources.
• Teaches and emphasizes methodology (Agile, Waterfall) principles and structure while creating an environment and mindset of continuous improvement.
• Works with the business to develop metrics to manage risk, track benefits and adoption (KPIs, KRIs, etc.).
• Oversees and holds DPOs accountable for applying knowledge and adhering to required Enterprise processes, procedures, controls, standards, tools and templates. (EPMO, SDLC, FFIEC, DDLC, etc.).
• Coaches and mentors Product Owners.
• Builds and oversees a team of employees through ongoing execution of recruiting, development, retention, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director, Development Product Owner – Data

Architect

• Provide direction and guidance on the business architecture and monitors implemented strategic plans and progress towards strategic goals.
• Support Senior Strategy Officer and line of business senior executives with leveraging insights to inform strategic choices definition, fact-based prioritization analyses, and business opportunity assessments.
• Execute business architecture approaches to facilitate business strategy.
• Translate/decompose/deconstruct and visualize for the alignment of the organizational spans and layers (i.e., strategy blueprints) with business executives.
• Contribute to the design of and facilitates current and target state assessments to inform and visualize internal business capability maturity needs and prioritization over the strategic horizon (i.e., capability-based planning).
• Apply and utilize business modeling methods to ensure a consistent and complete business knowledgebase and blueprints for planning, portfolio, and executive decision-making and analysis.
• Serve as a conduit within the business, across business lines, and extended architecture community (enterprise, technical, process, and information) in the alignment of subsequent strategies, plans, and business architecture artifacts.
• Facilitate, negotiate, and represent business' interests in maturation and investment in business architecture.
• Facilitate the creation and alignment of the business architecture framework, governing principles, and best practices.
• Contribute to the development of the business architecture metamodel and supporting tool suite, and alignment to other architecture domain metamodels and frameworks.
• Stay updated on industry trends and best practices related to business architecture.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Business Architect

Technical Recruiter

• Consults with management and cross-functional teams when implementing sourcing strategies to proactively identify candidates and assemble diverse pipeline of talent for niche jobs.
• Defines, designs, and executes sourcing strategies to align with overarching hiring strategy.
• Identifies top prospects and provides the information to respective recruiters.
• Develops and maintains ongoing relationships and partnerships with candidates, peer partners, and third-party vendors to deliver candidates for business hiring needs.
• Creates and implements highly impactful sourcing strategies that result in quality submittals and hires.
• Utilizes a variety of sourcing channels, competitive research and other technologies to attract candidates with targeted experience and skills.
• Stays current on business and recruiting trends that may impact the hiring process or talent pools.
• Advises recruiters and hiring managers on the competitive landscape for attracting talent based on market data and research.
• Builds on the current candidate experience concept and introduces creative ideas to actively engage candidates.
• Leverages market intelligence to identify, target, and contact passive candidates, presenting opportunities and conveying the USAA employee value proposition for attraction and potential hire.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Technical Sourcer

• Leads team or process in delivery of financial forecasts/plans for a business area or function; guides team members and oversees implementation of forecasting/planning process and model improvement initiatives and business solutions
• Prepares and guides team on complex financial reports and analysis or cost benefit analysis to support and provides insight for internal and external management decision-making
• Interprets complex financial information and makes recommendations to business leaders
• Implements solutions to key financial and operational opportunities
• Contributes to achievement of business goals and objectives by delivering value-added business decision support to customers and business partners across the organization
• Leads product assignments, product pricing, product profitability and ad-hoc analysis
• Acts as a valued business partner by providing informed, proactive analysis and business insights to enable effective decision-making and efficient resource utilization
• Interacts with senior management and company leadership, guides team and promotes innovation and productivity to support USAA's mission and operating state
• Acquires and applies advanced knowledge of the business, its products and processes and serves as a resource to team members on escalated issues
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Senior Financial Analyst – Property & Casualty

Risk

• Direct staff and initiatives that support risk and control management programs, to include governance support, risk oversight, risk infrastructure development, risk identification, quantification, aggregation, and emerging risks.
• Advise senior management and influences process change.
• Build and manage a high performing team of risk and internal control professionals through recruitment, training, coaching, performance management and related managerial activities.
• Manage consulting relationships with internal and external clients regarding budget and implementation deliverables and risk mitigation plans as appropriate.
• Partner with key stakeholders in the business and oversees the identification, assessment and documentation of risks and controls.
• Review, communicate and recommend the development of governance policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.
• Provide counsel to business unit managers on risk management issues.

Director, Business Risk and Controls Transformation

• Support and enable the data product's success, ensuring it evolves to meet business needs
• Advocate for the data product, ensuring it delivers measurable value
• Own and prioritize work, refining backlog items with clear acceptance criteria
• Provide clear direction to the engineering team
• Utilize Agile principles and modern data technologies to partner with stakeholders and the development team
• Write and refine user stories, prioritize work, and provide guidance to technical teams
• Understand and communicate business vision and needs
• Participate in a cross-functional team to develop and release products in alignment with road maps
• Identify and control risks associated with business activities.

Mid Level Product Owner – Data

• Responsible for valuing routine new securities and completing securities transactions data entry
• Seeks guidance for more complex security setups
• Corrects security master data when errors are reported
• Diagnoses and investigates system and data problems and determines root cause of errors
• Works with peers to resolve
• Corrects trade data problems and/or notifies Compliance, traders, and portfolio managers of any compliance violations
• Acquires and applies maturing knowledge of the investment business, products, and processes to better assist senior peers with ad hoc tasks
• Participates in the development and implementation of team initiatives as a team resource
• Resolves issues and identifies appropriate issues for escalation
• Performs more remedial tasks such as doing simple quality checks or staging work for analysis
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures